We used Veronica and CSOA to credential our new office. Should have been straight forward as my physician has been credentialed with all of these companies for some time before this. We paid $3,000 expecting to have a smooth ride. As we go along we run into issues left and right. It took close to 9 months for a few of our insurances to credential us (losing money every month we go). This year (2017) we ran into HUGE problems with a few of our insurance carriers. Turns out, even though Veronica had all of the Usernames and Passwords for CAQH, SHE NEVER UPDATED IT. Or even informed us that we needed to update it. When we brought up these extremely serious mistakes she never responded. After a second email and a phone call, she responded with "I am too busy with other projects to deal with this, you do it." As far as I remembered, we paid CSOA $3,000 FOR YOU TO DO IT!!!! But it's my problem because she was too busy with other projects? God I hope she is actually spending the time to care about those other projects. We have lost thousands of dollars in denials from her mistakes and effort put towards fixing her mistakes. I am halfway tempted to get my lawyer involved to at least get back my initial fee, but possibly to go after the thousands we lost in denials for their screw ups.DO NOT FOR ANY REASON USE THIS COMPANY!!!!!! If you have in the past and it worked out, you got lucky. Wise up and move to a more professional company that actually cares about its customers. VERONICA DOES NOT!!!
I worked with CSOA Solutions Inc. However, working with this company is very toxic and unprofessional. I write this review just giving some since of warning for whom ever they may consider for another position at this company. If you are considered for a position my best advice for you is prepare for a very unprofessional work environment. The company had a very high turn over rate. I saw over 10+ employees being fired at this company. However, majority of the time employees were being fired due to lack of patience from the management and fail to successfully train each employee on how to do each assignment. They give you an assignment and hope that you will figure it out on your own or if they are in a good mood that day they might tell you once. But, once you make one mistake you are threatened to be FIRED. Everyone even management has made a mistake. But, they expect for you to catch their mistake. Be CAUTIOUS!
I have actually worked closely with veronica cleveland in her office. she and her husband are the WORST, and the most RUDEST INDIVIDUALS I HAVE EVER MET. do not choose CSOA solutions for your help. she will take your money and not do what you trust her doing. she lies to ALL of her clients and forages doctors signatures! I hated working for her.! I have even went as far as reporting her to the EEOC. so I repeat, DO NOT WORK WITH THIS PATHETIC INDIVIDUAL.! take it from someone who worked WITH her.
wonderful service, affordable price, I would recommend this company without a doubt, I tried a couple other credentialing company's I found online all they did was talk but no results, this company completed my medicare enrollment in 3 months and enrolled me with all commercial plans, communicated with me through the entire process great knowledgeable staff, their experience shows through there work, very impressed. Ms. Cleveland is awesome. Dr. B.
my medicare enrollment was completed in 21 day!!! I tried for over a year and couldn't do it... very satisfied with the service of Credentialing Specialist
I totally disagree with all of these reviews I have been a Client of Credentialing Specialist for 5 years and I have personally work with Veronica and she was very knowledgeable of the credentialing process actually she saved my practice lots of money because a previous credentialing company almost bankrupt me with their work, she worked with me on price and even setup a payment plan with me. Sincerely, Dr. Nguyen
I was honored to write this review, I have worked with CSOA many years and the company truly knows their stuff when it comes to credentialing; I would definitely recommend credentialing specialist of america; don't let a couple of morons below keep you from hiring an excellent credentialing company. Veronica and her staff are the Best. Dr. Tim, Pediatrics Clinic, CA
I fully agree with the review below and then some! CSOA Credentialing is the WORST. They have absolutely NO IDEA what they are doing and will only put your company in serious jeopardy. I hired them 6 months ago to do the credentialing for my mobile diagnostic company and they did everything entirely WRONG. Veronica was supposed to link me to all Insurance companies that I contracted her for and after 6 months now, I am not only not linked to any of them, she did everything entirely wrong. She has been so aggravating to deal with and is completely incompetent. Also, her customer service skills suck. She is by far one of the most ignorant people I have crossed paths with! Anyway run and don't look back, dealing with this company is nothing but a Nightmare!09-06-14