The experience at Pinnacle is beyond great! Dr. Shaw and staff are always warm and friendly. Although very contemporary the environment is very family oriented. The service is exceptional. My son had a surgical procedure in office. They were excellent at relieving his fears as well as mine. I’m comforted in knowing my son is receiving the best care in Texas.
From Business: Alliance Surgical Center has become Houston’s home for outpatient surgical care. Serving the Greater Houston area, we provide cutting edge medical technology in o…
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Amazing staff, amazing doctor, will definitely be going back! My kid loved the wireless headphones and the flat screen TVs. Dr. Z was amazing and kept my kid calm.
Update: I have been bringing my children to this Dentist for three years. I love everything about this dentist office. I was taken aback when I was called because my children have missed their appointment today. I explained their dad is the one that scheduled off to take them and he had an emergency surgery an aneurysm was removed from his head. Dell who is normally very kind proceeded to then say "okay well I have been told that your children will have to find a different provider". I then called back to find out if I can receive their medical records and Dell stated it is a law that they can only be sent to the new provider. She was rude and seemed irritated by my request. I was confused and asked again she seemed upset and transferred me to the Office Manager Margaret. Margaret was pleasant and explained what the process was and agreed to have those things sent over to me. It is unfortunate that this decision was made, because Dr. Lewis and her staff are excellent. The way this situation was handled was unprofessional.
The facility is pretty standard for pediatric dentistry. But that is about the best thing to be said about this place. Impatient doctor and nurse - there is one nurse who is just rude and mean towards kids. (If you don't like kids, you should not be working there.) She just can't wait to rush you out. Making money is clearly the goal. They will not warn you about crazy charges insurance does not cover. ("Let's do the procedure on the kid first and the parents have to pay since they signed papers.") The office manager pretends to be nice. Once you raise the issue about full disclosure regarding the charges upfront, she turns into something else. Avoid this place like plague.
I would never recommend this place to ANYONE especialy for pediatric services! I wish I would have read all the negative comments by so many hat are all over the internet! They had so many horrible reviews and scary stores on their facebook page they took down all the reviews and made it so NOBODY can leave feedback WARNING unsuspecting innocent children and caring parents! My child loved his previous dentist but afte just 2 appointments with Dr. Foster he is TERRIFIED to have anyone even look in his mouth! Dr. Foster and the assistant was incred rude to him when he shpwed fear and he was told "ACT YOUR AGE!" (when he is only 6yrs old!)! The front office was also rude after I proved THEIR appt error, but it is no surprise after speaking to the office manager,Janice,because she was worse than her staff, making no apologies and only adding to the problems! I just wish I had read all the horror stories before taking my child!
BEWARE!!!! Bad business management. Called to make an appointment for my 1 year old and they asked for my insurance information "to verify" they were in network. ( I found them through my insurance website) Attended the appointment and was "estimated" $130 something dollars for a physician to look at my toddlers teeth and to have a hygienist swipe fluoride on them. after a week a received a bill for $180 something because they were not in network. Spoke to Lucy who was great at trying to fond a resolve but then handed me off to their account manager Gaynor (who is as rude as can be) pretty much told me you're on your own and kept referring me to the financial policy they handed out. I asked then what was the purpose of asking for insurance information for verification if they're not going to warn you they are not in network, she didn't have an answer for that. and after asking for the physician's number and office manager name she hung up on me. Very unprofessional. Please save yourself the headache and find another place.
Great service and friendly people
Best Pediatric DentistryDr. Shaw and all her staff are the best dentist office I have ever been. They take care of every detail, Dr. Shaw is wonderful with children. My daughter needed an extraction and they schedule the appointment and procedure the same day. I am very pleased with the service and the uttermost care of Dr. Shaw. Dr. Shaw personal follow up and office costumer service is the best.
The facility is very nice. However, I have been having issues since the beginning. My daughter got work done on her teeth and about a week later a crown feel out and another one yesterday. The first crown they put back on and stated it was my fault it fell off. I have scheduled appointment with a different dentist to correct the issues. Also, I was unable to obtain a receipt when I stated my EOB statements were not matching up to the documents they were giving me. I have submitted a claim to Met-life to review the documents. To top it off the office manger Brenda pretended to be someone else when I called because she did not want to talk to me. I never raised my voice but, I was treated with no respect in return.
As first time parents my husband and I were excited to take our son to his first dentist appointment. My husband even took some time off from work to accompany us. To our surprise it was anything but that. They would not let him go in with us. They claimed there was not enough room for him and that "the whole family doesn't need to come". The dental hygienist was not only rude but lacked child friendliness. Dr. Foster was okay but seemed to be In a rush she spoke so fast I could not get a word in to ask a question. I was truly disappointed and am looking forward to finding a new pediatric dentistry.