I received a call from 1800Contacts as a reminder to refill my prescription before it expired. Essence Eye ware received the reorder and told me they could not refill it as my reorder date expired in two days. They said it was the law. I researched the Federal Trade Commission and called 1800contacts and they both confirmed the information I was given was not true. It was merely a money grab for another eye exam. They have not only lost me as a customer but my entire family too. I will never return to a place of business which is not forthright with policy or the law. There is an eye care business on every corner!!!!
I went here for an eye exam as a walk-in on a Saturday. As busy as this place was, I only had to wait 20 minutes to be seen. The staff was fantastic and they run that office very well. I absolutely loved that doctor. She just stood there and smiled while I whined about getting my eyes dilated. Very nice lady. This was Dr. Vyas.Frankly, I was surprised at the service I received here because it's attached to Wal-Mart. Who goes to Wal-Mart to see an eye doctor, right??? You should! At least this location, this is the one on Highway 6 and 529.
Beware! This office needs to learn how to treat everyone the same. Treat the Hispanic customers like to treat the black customers and your business will grow! This Dr. Office does not answer the phone! I only came back here because I was a customer last year. When I came in for my appointment I was not greeted by the staff in the office. I did see Dr Costa and she was very pleasant. I had the hardest time trying to get the staff to get my insurance info. Then when I get it. I was told that I would not be seen because they do not take my insurance. I was not asked if I would like to pay for my visit by cash or charge! I was appalled. This office manager comes out and says rudely to me and looking at me like he was going to push me out of the office. I ask him why did the office staff not ask me if I wanted to pay for my visit? He did not answer and the lady says I didn't have to ask you. So, I then asked to speak to Dr Acosta and I was not allowed I was told to leave and if I didn't that security would make me leave. It amazes me that Dr Costa, someone who appeared to be so kind has some office staff and manager who do not know how to treat customers. I also notice that when ever a Hispanic person walked in the staff spoke in a nice professional voice, but when I spoke she was short and curt with me. Dr. Costa if you really want to serve the community you may want to train your staff on how to assist customers versus doing just enough. I was a repeat customer, I never would have expected to be treated like I was today!
Left a message early in the morning, and as per request of the voice mail, left a message requesting a call back to set up an appointment. NO CALL BACK.At 2.30 PM I called them and explained the situation, only to be received with an attitude , telling me "well do you wanna set up an appointment now or not?" Not now, not ever again. What a way to lose customers. BBB rates this business F, from a scale that goes from A+ to F. No wonder.