If you are thinking of coming to this place and are looking for professional treatment and an owner that follows the federal trade commison law. This is not the place, after contacting them the owner, Enrique, told me of the prices for eye exams on their own which was a rate of $35 and after going through the eye exam process he refused to give me my new prescription. As he forcely wanted me to buy my contacts with them. When he clearly has a rate for the eye exam itself and no customer should be forced to buy supplies to be able to get an eye exam on its own. The federal law states that no eyeglass shop can force you to buy glasses or contacts from the place where you get an eye exam from. The owner has no work ethic and was extremely rude and twisted his words. I clearly told him that I buy my contact lenses from another place. He then started making me feel like i was entitled to pay for an exam and contact bundle. By asking me if it was fair for his optometrist to waste her time on an eye exam which would not even pay for her $50/ hr wage. He refused to let me pay for the eye exam I came to get and kept my newly written prescription. He wasted my time and acted beyond the word unprofessional. This man was out of line, how dare he place this problem on me. If he is not making enough profit to pay his employees that is not the customer's issue. This has been the worst customer service experience I have had. This place has no business and due to that he tries to force people to buy his bundle deals. Unbelievable, I am sorry but if you do not want to go through an experience as bad as mine I suggest that you go to another place. In which the owner holds with his services, righteous laws. Surprised no one has complained yet, I Will definitely not be coming back again!
i think he meant THEIR OPTICIAN.anyways, everything standupguy said is correct. I recently bought a kio yamato frame from beechnut eye care and i absolutely love it. The comfort level is beyond expectation! Kudos to 5 stars!
My neighbor told me about this optical shop. They helped me select a frame that was ideal for my face, yet very stylish, which I would never picked for my self. I had so many compliments, I returned for another color in case lost or broke my glasses as they are prescription, and I need them for…
If you want a personalized vision specialist, this is the place to go. Dr. Choy and Whitney are fantastic. Their office redefines what it means to go to the eye doctor. If I ever have any questions, I just call the office and they are there to answer me. No annoying computers to listen to or voi…
I came here a few months ago to get my eye exam and ended up needing a pair of prescription glasses. The Dr was very informational about why I need the prescription she prescribed. Also the young lady amber was a great help too she helped me pick out a stylish pair of gucci frames that everyon…
15. Sears Optical
3000 Willowbrook MallHouston, TX 77070
From Business: Visit your Willowbrook Mall Sears Optical Located on the 1st floor adjacent Vacuums, for affordable and quality eyewear with style and service that families can trust. Friendly and caring associates work to ensure you and your family get more out of life with professional vision care. Your Houston Sears Optical welcomes mo…
16. Sears Optical
1200 W Oaks MallHouston, TX 77082
From Business: Visit your West Oaks Mall Sears Optical Located on the 2nd floor adjacent Housewares, for affordable and quality eyewear with style and service that families can trust. Friendly and caring associates work to ensure you and your family get more out of life with professional vision care. Your Houston Sears Optical welcomes m…
17. Target Optical
19955 Katy FwyHouston, TX 77094
From Business: We make eye care easy at your Houston Target Optical located at 19955 Katy Fwy. Every day we deliver on our "expect more, pay less" promise by bringing together quality eye care, fashion, affordability and a simple, fun shopping experience. You always get more looks for less with your eyeglasses and sunglasses with top bra…
10603 Fuqua St Ste CHouston, TX 77089
From Business: Let your patients have options of the latest styles and brands of eyewear, and get them at an affordable cost.Offer patients the latest trends in coatings for greater satisfaction with their product.
Dr. & staff are rude, unhelpful & without compassion. Better off going elsewhere to get the proper service.
Worse experience of my life! DO NOT GO HERE!! I've been wearing glasses my whole life and I've never had an experience like the one I experienced here and I will never go back! I wasn't quoted on thing, told what services would be rendered and the items I would recieve and never received them! I had insurance and paid $308 out my pocket! I will never return and I advise anyone who values there hard earned cash to never go here and expect the services paid for. Staff apologizes but offered nothing to fix the issue. I should have just went where I have been going! Do NOT go HERE!!
I always go to Berkeley Eye/Champions when I need to pick out and purchase new glasses and am always very please with the wonderful level of service. My latest experience was no different..Alberto was kind, patient and very helpful and did an excellent job of picking out frames that were "me". Due to my vision limitations, picking out frames is a challenge for me because I really can't tell what they look like on me. I felt very comfortable with Alberto's recommendations. Additionally, the office processes seemed very organized and friendly. Every person that came in was greeted, informed if there would be a wait, and then when helped was told who would be helping them. Very friendly and personable. Thank you!
This was my first visit and I'm glad I made the decision to try Berkeley. Dr. Gloyd took the time to explain different terms and conditions to me and answered all of my questions. I left feeling informed and aware of my options.
I had a very bad experience at this location. They changed the manager and the quality of the services is now very low. The new manager is rude and clearly she is not paying attention to her employees who do a poor job. When I told her my glasses were very bent when returned to me, she accused me of bending them. I should have asked for a refund!!! I loved the previous manager and the people I worked with before at this location. But now new manager, new people, and a totally different experience with them. Never going back.
Strongly not recommended. This is the longest review i have ever written. For your sake, read it. Here is the reason why i give them 1 since half star is not available to choose. First, I had to wait one and a half hour to see the doctor even i had scheduled my appointment in advance and they was completely not busy at the time. Later, my fiancee came and talked to MELANIE. He dropped off the frame (which i purchased somewhere else) to MELANIE to do the lenses. She told him it will be ready within 7-10 business. When the time came, i called and talked to a different person (i don't remember what his name was) to see if my glasses are done. He said he could not find my order and told me it might has never been sent to the lap. He said he need to talk to MELANIE and call me back first thing in the next morning (which he did not). He also promised they will overnight my order if MELANIE actually fail to submit my order. I called them back at 4pm the next day. It was Thursday. I talked to MELANIE and when i mentioned my name she knew what i was looking for immediately and quickly said my glasses will be done in couple days (not overnight as promised). 2 days later, i called them again BUT MY GLASSES WERE STILL NOT DONE. I was so upset because i had been waited for half a month already. I requested to talk to the manager and they put JUNIOR (the manager) on the phone. After being in the conversation with him for 30 mins he said my glasses will be ready by next Monday or Tuesday but he's not sure. I was not satisfied with his answer but nothing i could do.Finally i glasses were done on Monday but the problem was still not ended. When my fiancee dropped off the frame, MELANIE asked him what kind of lenses do i want. He called me and asked me while he was standing in front of her. I told him i want Single vision with ANTI-REFLECTED lenses for which would cost me nearly $80 co-pay after insurance.There was no way my fiancee translated to "No anti-reflected lenses" to MELANIE while i told him "yes" with anti-reflected lenses on the phone. It came i my glasses did not have anti-reflection.Again, I called them and talked to the manager JUNIOR. At first he told me if i want anti-reflected lenses i have to pay full price of $183 since the insurance claim was already close. I argued with him for 15mins and he came down to $83 BUT I HAVE TO WAIT FOR ANOTHER 7-10 BUSINESS DAY to have it redone.As i said, this is my longest review to a business ever. I will go to Lenscrafter tomorrow to have my glasses redone, but i can not keep it quiet. I don't want anyone else make the same mistake of trusting these people in this store like i did. I definitely won't return to this store ever.
Great personal service. Great selection of eye frames too! Thank you for everything!
Thank you for handling Nathan's broken glasses to quickly and warmly. I want to especially thank you for your patience with the four children I had in tow yesterday!
Horrible customer service at the vision center. Ordered glasses, after 3 weeks of waiting, they simply could not explain to me what happened to the order and did not even try to help, called five times and each time they kept putting me on hold without telling and pretending I got disconnected. Ended up getting a refund. Waste of time.