The office manager is great, professional and helpful with a wonderful positive attitude. God bless her.
Their service is the worst service I have ever received. They cut my weather service because they didn't apply my depisite to the right account and at the next bill when I called to receive explanation of my credit Stefany the CSR didn't want to explain it but told me that I have to go in person…
15814 Champion Forest DrSpring, TX 77379
From Business: We provide solutions for multifamily communities! By combining a forever approach to Water Conservation and an innovative RUBS Billing program, Southwest Utility Billing is a one stop shop for multifamily communities!
WORST CUSTOMER SERVICE EVER!!!!! IF I COULD USE ANOTHER WATER DISTRICT I DEFINITELY WOULD BUT I HAVE NO CHOICE SO I HAVE TO KEEP USING THESE DISRESPECTFUL PEOPLE. YOU CAN'T GET A SIMPLE QUESTION ANSWERED, THEY NEVER RETURN YOUR CALL AND HANG UP ON YOUR FACE IF THEY DON'T WANT TO DEAL WITH YOU! NO WAY OF TREATING SOMEONE.. CUSTOMER OR NOT! ESPECIALLY WHEN YOU ARE ONLY TRYING TO GET THEM PAID!!!!!!!!!! AGAIN HORRIBLE CUSTOMER SERVICE!!!!
Absolutely the WORST customer service I have dealt with. When you are a boss, by the way her name is Pam, of a company and a customer calls you frustrated, the one thing you SHOULD NOT do is get an attitude with the customer, yet that is exactly what I got. These people really are rude and inconsiderate and I suggest to anybody that has their service to drop them and anybody looking to go through them please do not. I would hate for anybody else to deal with them.
Their service is the worst service I have ever received. They cut my weather service because they didn't apply my depisite to the right account and at the next bill when I called to receive explanation of my credit Stefany the CSR didn't want to explain it but told me that I have to go in person to the office if I neded explanation. Bad CSR and no much óptions to make automatic payment
Terrible Company. I'm really disappionted in the customer service of this company. They are hard up for a dollar, and act like they are on the brink of going out of business. Bye Bye Ambit, hello agian Centerpoint !
Great Service! I called to get my electricity set-up for my new home in Houston, TX and John, the Service Rep from Ambit Energy could not have been any nicer to work with. I got great service, a low cost and a Free Hotel stay, not to mention Travel Rewards (still gotta figure out where to go!) just for becoming a new customer. Wow! I have never, had any electric company treat me like this!! You guys are awesome. Thank you Ambit Energy!!
May 2012 I switch to save $$ so I thought, was having difficutties but always paid. Times got a little hard, called to make arrangemts they DONT! I was told by CSR " go to a church" I was D/C my feelings were very hurt in the way I was spoken too. I hv only had them for not even 1yr . Around Nov2012 times got a little rough again (Nov) D/C again for late payment "my fault did'nt check the mail on time life happens ..it happens . Feb2013(today) Things are better but still rough. Get my statement PAID IN FULL on line and noticed my original rates were changed to double per kwh. They sd because I had 2 D/C they terminated my contract and put me on a Variable Plan???? I dont see how a Million @$$ Co. will take a customer who is having difficulties and force them to pay more instead of offering plans to assist them in times of need. This is wrong and should not be an option.I am a single mother 2kids just finished school looking for wrk and struggling from time to time. Not fair to have someone kick you when you are down. I think this Co. takes advantage of people and when I can I will switch my business will no longer be with this Co. The grass is not always greener on the other side. I was convinced by a Sales Rep to switch I should of stayed were I was.
My water service was terminated due to past due payment. I called and they told me that if I went to the office and paid by 4 pm (which I did), they would restore service that night (which they didn't).
The people who lived in the house before me left without paying the electric bill, basically "skipped out"! (I had only been there a week) I had the horrible experience of coming home from work, and my electricity was turned off. $100.00 worth of groceries in my refridgerator, spoiled. It was horrible. When I finally found the company that serviced the electricity account for my house......by calling every company in the yellow pages, and being lied to by several.....I reached Darrell Holmes. He confirmed that Ambit was the carrier. Darrell went above and beyond for 3 days helping me get all this mess straightened out and my electricity back on. I have never eperienced someone so helpful and caring. I am a single woman, new to the area, I don't know anyone. Granted I had to "camp out" for 3 days in my house.....but Darrell came through for me. I appreciate his help and the way he worked so hard to get this problem resolved. I highly recommend him for your electric needs. His diligence will not go unrecognized.....what a great guy!
I agree with the other 2 complaints- this water disctrict is horrible and something should be done. My water bill is completely outrageous (400.00??)There are no options in this area.