2203 Durham Dr, Houston, TX 77007
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Never, ever, ever again! Let me first say that I had my dog groomed here several times over the last year and was generally happy with the grooming. I was always a little perplexed that I could drop my dog off at 8 am in the morning and that he wouldn't be ready until 5 or 6 pm. It also concerned me a little that he always relieved himself as soon as we got out the doors like he had been holding it for some time. But today was the final straw. I have had my dog groomed numerous times here over the past year and was always charged around $90 for his breed. When I picked my dog up today I was told that my charges were $111. When I inquired if they had raised their prices, they indicated that they had not, but that they had determined that my dog was a different breed. My dog is 7 years old, we've owned him nearly since birth, and not once has he been referred to as the breed they suddenly self-determined. Not his veterinarians, not the shelter that we adopted him from, no one. When I asked why this was never brought to my attention at all the previous groomings, they advised that I should be happy that I received a discount for the previous groomings. What??? When I asked why the previous groomers didn't raise the issue, they indicated that the current groomer was a manager, which I guess makes her a self proclaimed dog expert. I guess that makes the other groomers dipsticks? To recap, I dropped off my dog for grooming services at a previously agreed upon price (the price that it had been every time before) and once the services were completed, Yuppie Dog decided to change the price on their own initiative based on their self serving breed designation. If they really believed that my dog was a different breed then they should have at least contacted me, advised me of the new price, and asked if I still wanted the service. They didn't do that at all or even try to act apologetic and rather told me I should be happy that I got a discount before? Come on! I'm half tempted to have my dog genetically tested just to prove a point. And to be clear, we aren't talking about the difference between a chihuahua and a st. bernard. The $90 paid before was for a breed that best fits my dog that includes a large breed with a double coat. I wouldn't recommend this business to anyone and plan to duplicate this review at every available opportunity and will file a complaint with the better business bureau.
03/26/2012Provided by Citysearch -
I've only been to Yuppie Dog to purchase food for my dog but every time I go, the staff is extremely helpful and they let me know about different specials they have as well as new products. Yuppie Dog has healthy grain-free food like Orijen and Acana, and they sell cool treats like Venison bones.
10/24/2011Provided by Citysearch -
We love this place! My baby has been going here 5 days a week since he was a couple of months old (April timeframe) and he is always excited to play all day in Doggie Day Care. They offer grooming (which I have done weekly for him) and has always been perfect. They also offer training with Mary (he has taken both group and private lessons). Mary has done so well training him and he is crazy about her! He loves the the staff there and believe me, he may look cute, but he is not so fond of strangers and will let you know it. It amazes me at how good they are with him on a day to day basis. The guys and girls in the play area with him send me pictures and videos every so often, which is always really cute and puts a smile on my face. I know when I have to travel for work, he is in good hands at Yuppie Dog!
10/14/2011Provided by Citysearch -
I Love Mary, my dog's trainer. She has really turned my 1.5 year old dog around. He was becoming a bit aggressive and protective but with a few sessions, he has really made progress. I am looking forward to continuing our sessions and I just know he will grow up to be the perfect dog with Mary's help.
We boarded him at Yuppie Dog for a week and he came home happy and healthy. I would not have a hesitation to use this facility again.
10/12/2011Provided by Citysearch -
Our trainer took our dog to Yuppie Dog for the first time because she works there now. He had playtime and got groomed. He was a very handsome, happy dog when she brought him home! Knowing what an excellent trainer Mary is, I knew this place wouldt be great!
09/22/2011Provided by Citysearch -
I have taken our 2 dogs to Yuppie Dog daycare about 4 times now, and they love it! And I love it because they are really tired out when I pick them up after work!
What really impressed me was the 2nd day I took them, one of the staff greeted them by their names. And every time I go, they remember me and my dogs. They really have a friendly staff and great service.
04/24/2011Provided by Citysearch -
Absolutely awful, your pet is better off at home! I started taking my dog there a few months ago for doggy daycare a few times a week. At first it was ok, my dog seemed to have a lot of fun but in the past couple months the place has taken a turn for the worse. In a matter of a month I have suddenly spent close to a 1000 dollars on visits to the Vet to treat my dog after picking him up from this filthy place. He's had kennel cough, eye inefections (conjunctivitis), fleas, skin rashes, vomiting etc. I have also had issues with my dog eating pieces of torn up toys that are not picked up and then vomiting and passing them. I brought this up with the staff and absolutely nothing was done because the vomiting continued for the next month. Most recently, he was limping from being attacked and bitten on one leg. He had leg swelling, fever and was lethargic for a couple days.
Overall the place is increadibly overcrowded, unsanitary and poorly run. The staff at the front are very polite and nice but the people that actually handle the animals are not to be trusted. Beware.