Westbury Community Hospital
5556 Gasmer Dr, Houston, TX 77035
Westbury Community Hospital has not yet specified accepted insurance plans.
Westbury Community Hospital has not yet specified any specialties.
Worst experience ever. First off, my son was not sent there as court order or under any bad circumstances. His toiletries were taken. He was told they were a privelege. He wasn't allowed shower shoes. He wasn't given deodorant. They didn't seem to be concerned about diagnosis but medication. No.
My mother was admitted here involuntarily through our local Burke Center back in October of 2012. First, they did not contact us to let us know she had arrived until two days later. When contacted, both my father and I were not allowed to know anything about what was going on. Somewhat understandable because of health privacy, but they told me that the only way I could talk to someone and find out anything was if my mother allowed it. Do you really think someone mentally ill is competant enough to make a decision like that? Not at all. We were stuck with ZERO information the entire time she was in the hospital (about 4 days). On the fourth day, I received a phone call from my mother at the hospital asking if I was coming to pick her up. I told her that was the first I had heard she was being released (that's right, the hospital didn't even let us know...), so I hung up with her and called the main hospital line. At that point, they actually yelled at me and called me "irresponsible", saying that I couldn't leave her at the hospital - they were letting her go at 5pm, and if we weren't there by then, they were letting her get on a bus to a women's shelter! WE LIVE TWO HOURS AWAY. They knew this, but didn't bother communication with us at all. We got in the car immediately to come and get her. Someone on the phone had promised me they'd get me some information about outpatient services because my mother clearly was not better and you were able to tell this the minute she got back in the car. However, when I asked the front desk for the paperwork I was promised would be left at the front desk, the woman had no idea what I was talking about and just sent me on my way with some "references" for "adult care." This whole hospital visit was INVOLUNTARY but let my mother VOLUNTARILY check out. Oh yeah, and the psych ward on the second floor has patients wandering around harassing guests/family members. One patient tried to start a rap battle with me. Another patient was pounding on the nurses window while they had us wait right there beside them. I would not wish this hospital upon my worst enemy. Poor communication, given the run around multiple times, and did not give a damn about bettering my mother. Just wanted to get her out of there. This place should be shut down.
I Was sent to this hospital i had to stay there for 7 days and 6 nights It Was Horrible!!
You could hear screaming at night!!
The Kids Talked back to the adults
the adults cursed at the kids
it took them 4 hours to get me a room!
they tried crushing my pills in my food
i was only allowed 5 min phone calls.
maybe one day they will read this and remember the girl who was in their for selfharm.
I went to admit my son here. Intake took 5 1/2 hours while the girls at the intake desk talked on their cell phones and chatted about their court dates and warrants they had for their arrest. Then I go upstairs where my 12 year old son would be staying. The charge nurse was very rude to me. looking out the window from upstairs i could see their fenced in yard. It had trash and I mean a huge amount of trash blowing around from the kitchen. I asked to just take my son and leave where they repeadetly told me I was not allowed to. It was a huge nightmare!