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Delivering Exceptional Customer Service.  It's All About You!

General Info

At Village Plumbing & Air everything we do is focused on you. Satisfied customers are essential to our continued success. We want your experience with Village to be the very best. We achieve this by listening to you and understanding what you want in total home comfort.

 

We have assembled the very best team possible, from our customer service specialists who answer all calls and schedule an appointment that is convenient for you . . . to our skilled technicians who arrive on time at your home . . . we're ready to solve all of your plumbing, air conditioning, heating, insulation and appliance repair needs.

 

We're known as The Cleanest Techs In Town and we put our spotless record on the line with every service call. Before our technicians leave your home, the work area is thoroughly cleaned and any debris is hauled away. We even follow up with you to make sure you are 100% satisfied.

 

Delivering exceptional customer service since 1946, because it has always been about you . . . our customer.

Email
Services/Products
Plumbing, Water Heaters, Sewer Repair, Air Conditioning, Heating, Kitchen & Bath Fixtures, Attic Insulation. Village Partner Plans, Virtual Service Calls.  24 Hour Emergency Service!
Brands

Lennox, Bradford White, Noritz, Navien, Toto, Kohler and more!

Payment method
visa, mastercard, amex, discover
Accreditation

Aggie 100

Inc. 5000

Houston Business Journal Readers' Choice Award Winner, Best Plumber & Best HVAC Company

BBB Award for Excellence Winner 2021

Outsmart Magazine Readers' Choice Award Winner, Best HVAC Company & Best Plumber

Associations
BBB, Nexstar, PHCC, ACCA
Social Links
Categories
Water Heater Repair, Air Conditioning Contractors & Systems, Air Conditioning Equipment & Systems, Air Conditioning Service & Repair, Building Contractors, Heating Contractors & Specialties, Major Appliance Refinishing & Repair, Plumbers, Plumbing Fixtures, Parts & Supplies, Plumbing-Drain & Sewer Cleaning, Sewer Contractors
Other Information

Services: Heating Repair, Installation and Maintenance, Plumbing, Sewers, Whole House Re-pipes, Air Conditioning Repair, Installation and Maintenance, Drains, Water Heaters

Reviews

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jason.javarone

12/24/2012

Overall
Obnoxiously expensive! I've h...

Obnoxiously expensive! I've had our drain cleaned out a few times over the past 7 years, and the charge from other plumbers as always been about the same amount. I called Village Plumber this time, after someone told me there were good. Our kitchen sink was backing up, and there is an easily accessible clean-out. Village Plumber charged more than twice what any other plumber has ever charged. The entire job took less than 20 minutes, which would equate to an hourly charge of over $750/hour. I highly recommend you find another plumber, and never hire Village Plumber unless you enjoy being massively over charged.

devona.m.ward

12/13/2012

Overall
I called this company after th...

I called this company after they were referred in a homeowner referral book. They said there would be a $59 fee that would be applied to my bill if I agreed to the estimate. Repairman arrived and said I need a valve on my refrigerator. The estimate was $351 . I ask how much the part was, he said he had to call supervisor. Came back in and told me it was $91. I ask what was hr. labor charge, didn't know. He went back out to call again and I called office to ask hr. labor charge, was told supervisor would call me back. Repair man came back in and gave me a "discount" price of $250. He left to get part. Returned and was complete in 10 minutes. I figure with the 20 min to find out what was wrong, an hour to go get part, 10 min to install, labor was $105 an hour, indeed a bargain from the first estimate if $173 an hour. Do not trust this company.

mehran.rahbar.3

10/22/2012

Overall
Came to pass a snake for a clo...

Came to pass a snake for a clogged washer drain in a rental property. He charged me $291.66 for a minor work.

Then, he warned the tenants that the water heater was in a dangerous condition, needing immediate replacement (for $1,700). The tenants were in panic constantly calling me. When I called the company, I was told that "by law" they were supposed to check the water heater even if the customer does not request it. They were not able to show me the law. When I asked what was the dangeorus condition, they could not answer. I hired another licensed plumber who examined the water heater and reassured us that there was absolutely no problem.

It is obvious that the Village plumbing technician had a wrong intention. Apart from overcharging me for drain cleaning, he did not get what he intended. However, he caused inconvenience and unnecessary tension on our family and on our tenants with a newborn.

I was misguided with the previous positive feedbacks and I feel they are form paid reviewers.

baseballswimmom

03/06/2012

Provided by Citysearch
Overall
Their prices are way more expensive!

Village Plumbing wanted over $1026 to move a hot water heater that was downstairs in a closet in our utililty room. We were laying new tile and the heater had to be moved out & reset so that the new tile could be put under it. The heater was in a closet & easy to get to & remove. Of course for only $250 more they wanted to sell me a new one. I told them to take a hike, our heater was only a few years old. I got another plumber to remove it & come back later to reset it for under $300 and that included new hose lines as well as a cut off valvue. Village is just redicilious in their pricing. I told the guy it was way too high but he was like sorry, that's what the book quoted. It took the other plumber 45 min to get it out & only 30 min to put it back in. I would never use Village Plumbing as they are a big rip off!!!!

fenero

02/10/2012

Provided by Citysearch
Overall
worst business i ever dealt with...

I called village plumbing 6 months ago for a simple job for them and made an appointment. We live in west u, approximately 2 minutes driving from the store. They never showed up!! I gave them a second chance and wanted them to come out and give a quote on a broken waterline in my front yard. They gave me time and date and never showed up AGAIN! while I took half day off from work to wait for them. I got the job done through another company and it has been about 4 days and still no one even remembered to call and say they messed up. I had heard they are more expensive than most other plumbing companies but I did not realize they could be this unprofessional....

tissie

12/19/2011

Provided by Citysearch
Overall
Great service

Called for service this morning, the person who answered the call was very polite and had someone at my home by 9:30. The tech was professional, efficient and polite. He did a great job and we are so thankful!

melwils

11/29/2011

Provided by Citysearch
Overall
Polite

Mark came out to my house yesterday and promptly fixed my problem which was a total snake down all the way then I have to get a wing nut for the outside pipe coming out of the house. He was terrific and even my daughters said he was so polite.

david3322

11/21/2011

Overall
Recently Village Plumbing did ...

Recently Village Plumbing did a major repair on the drainage of our master bathroom which required a city inspection upon completion. I wanted to pass on to you that when the inspector came yesterday and looked at the ticket, he immediately said that jobs done by Village never have a problem with inspections because they are done so competently. He said you pay a little more, but you can be assured the job is done correctly. I told him I concurred and that was exactly why we have used village plumbing for years.

Frank23444

11/10/2011

Provided by Citysearch
Overall
clean as a whistle

Your 2 guys Chris and his partner represented you well this morning. First they arrived as advertised ""The cleanest techs in town"" Then Chris wrote up his plan and presented it to me prior to taking any action. Then it was time to get in the mud! Both guys worked on digging and getting ""down"". They located the broken pipe and then quoted the repair costs. The work was completed and the dirt and sod replaced along with the drive being hosed down. They waited while I went into the house and ran the water to be sure all air pockets were removed and the water ran clean. Chris changed back into his boots and looked slick and clean for his next call. Neat professionals!!! I will recommend you and your company with my head held high!

gdan50

11/03/2011

Provided by Citysearch
Overall
Good job

I would not deal with any other company after this experience.

PeterL12

10/17/2011

Provided by Citysearch
Overall
Recommend

Having dealt with service personnel over many years of home-owning and home repairs, your staff is the best Ive ever met. All of you make a conscious effort and I really appreciate it.

carlton878

10/10/2011

Provided by Citysearch
Overall
Great Job!

I was more than satisfied. The extreme level of professionalism, efficiency and service that was provided to myself and my neighbor.

celiaow18

08/31/2011

Overall
Hi Monica, Happy Easter! I ca...

Hi Monica, Happy Easter! I called Village Plumbing this morning and the person who answered was very nice. Then they got somebody over to our house by 9:30! The man was extremely courteous, professional, efficient, and willing to explain our problem and what he was going to do to fix it. His name is Chris Welkey. He did a great job and we are so grateful. I have already told my mother and my sister to call Village Plumbing the next time they need a plumber. Thank you

KarlKeenan

08/31/2011

Provided by Citysearch
Overall
courteous, professional, and efficient

Hi Monica, I called Village Plumbing this morning and the person who answered was very nice. Then they got somebody over to our house by 9:30! The man was extremely courteous, professional, efficient, and willing to explain our problem and what he was going to do to fix it. His name is Chris Welkey. He did a great job and we are so grateful. I have already told my mother and my sister to call Village Plumbing the next time they need a plumber.hank you, T~

mattloct

08/25/2011

Overall
I had an AC problem right befo...

I had an AC problem right before I was scheduled to have a pretty big family party at my house. I called Village Plumbing and Tony came to my house. He worked very hard to get the problem fixed, when he could not get the parts in right away he was able to temporarily fix the problem so that I could have AC in time for my gathering. I am grateful for his service and I will call on them every time I need to in the future.

evelinoo40

08/24/2011

Overall
After interviewing 3 other com...

After interviewing 3 other companies, we were baffled at the dishonesty and creepiness factor exhibited by the service technicians (not to mention outrageous estimates!). David, from Village Plumbing was prompt, courteous, and went right to work. He diagnosed the problem and took care of it. We will use Village Plumbing for any future maintenance we require. I would definitely recommend you to someone else. Many thanks, Village Plumbing and thanks, David!

c77land

08/12/2011

Overall
The technician was great, he t...

The technician was great, he took the time to explain to me what the problem was and didn't mind going over it again until I really understood. Highly recommended in my book!

gary494

08/10/2011

Overall
the technician was great he to...

the technician was great he took the time to explain to me what the problem was and didn't mind going over it again until i really understood. I Would recommend Village Plumbing to others. It seems like customer service is a lost art these days. It still surprises me that companies don't take customer service seriously. It was so refreshing to have a great customer service experience...no matter how bad my plumbing issues are.

FranklinMason

08/09/2011

Provided by Citysearch
Overall
great customer service experience

the technician was great he took the time to explain to me what the problem was and didn't mind going over it again until i really understood. I Would recommend Village Plumbing to others. It seems like customer service is a lost art these days. It still surprises me that companies don't take customer service seriously. It was so refreshing to have a great customer service experience...no matter how bad my plumbing issues are.

cjolt

08/05/2011

Provided by Citysearch
Overall
who knew a simple A/C checkup could save my summer?

I don't normally pay attention to A/C checkup offers, because my A/C just runs and what's the big deal? But then it stopped running one hot afternoon, and Jose from Village came out to my burb, pretty far out there too near Fry and 529. Anyway Jose was very friendly, but more importantly effective! He showed me how my compressor was running at over 23 amps and that it's recommended to run at 19.

But a thorough cleaning of my A/C inside out, and a good spray down cooled off the machine and got it running beautifully again. Got it down to 16 amps, and it was cool how he showed me the electronic readout, and advised me on how to maintain the unit myself too. I guess A/C checkups are important, and I love Village anyway so I was happy.

Details

Phone: (281) 895-1755

Address: 5403 Kirby Dr, Houston, TX 77005

Website: https://villageplumbing.com