Universal Transmission & Auto Repair Westpark
9242 Westpark Dr, Houston, TX 77063
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Came in for transmission service January 2017 and was told it would cost $600 to look at the transmission. I paid cash, got a hand written receipt, and I told Daniel (manager) to call me with an estimate. He calls me for with the initial estimate of $5000 less the $600 so $4400. I told him to wait for repair so I can talk to my wife, and that I’ll call him the next day. I called him the next day, and he said he’s completed repair of the car. I told him I did not agree to start, so he starts lowering the price to $3200. When I go pickup the car the next day, he tells me one of his porters got into an accident with my car (they said it was the other driver’s fault, which other driver said he was the porter’s fault). Long story short, I ask for owner’s contact info and he says it's private. I contacted him 17 times to get my car fixed (January to end of March). Car was left at the shop for over 1.5 months (tires went low). After which I took the car home and also inspected the transmission and found out the transmission dust cover was missing. I came back immediately and Daniel said he would not install the dust cover & claims it was missing before the repair which he also admitted that he would contact me if anything was out of the ordinary during the repair. After 3 months, Universal finally fixed my car due to the collision but with a very bad paint job/bondo work and missing/broken parts which I had to go back/forth to get fixed. Buyer beware of always negotiable transmission prices and no dust cover being re-installed. If they get into a collision with a customer vehicle, they never gave me their owner’s contact information and their shop insurance to make a claim after repeated requests, so I doubt they are insured. It’s also interesting that my $600 initial cash deposit is not included on my final receipt (only the $3200).
Last month, my car wasnt working right and I needed to take it to a shop, I had one of Universal Transmission flyers so I called to check on the prices and timing, the manager was really nice and he took his time to explained what it could be and he also got my car towed for free and they did the diagnostic for free. When they found out that it was my transmission was bad, the manager gave me a good price and also a warranty! The mechanics and the manager were very professionals and very respectful GREAT SERVICE. I highly recommend this shop!
These guys where awesome. We knew we had some issues that needing attention. They gave us a quote and broke it down into waves of repairs. I did have the estimate done elsewhere too. The cost was a little bit more than some but I could understand them, it was done quickly and right the first time. They even picked the car up and delivered it when it was completed. I will be using them again.