6970 Fm 1960 Rd W, Houston, TX 77069
Today's Vision Willowbrook
Bike Parking: No
Price Range : Average
By Appointment Only: Yes
Specialties: Glaucoma, Allergies
Services: Medical Services, Glaucoma Treatment, Cataract Treatment
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Strongly not recommended. This is the longest review i have ever written. For your sake, read it. Here is the reason why i give them 1 since half star is not available to choose.
First, I had to wait one and a half hour to see the doctor even i had scheduled my appointment in advance and they was completely not busy at the time.
Later, my fiancee came and talked to MELANIE. He dropped off the frame (which i purchased somewhere else) to MELANIE to do the lenses. She told him it will be ready within 7-10 business.
When the time came, i called and talked to a different person (i don't remember what his name was) to see if my glasses are done. He said he could not find my order and told me it might has never been sent to the lap. He said he need to talk to MELANIE and call me back first thing in the next morning (which he did not). He also promised they will overnight my order if MELANIE actually fail to submit my order.
I called them back at 4pm the next day. It was Thursday. I talked to MELANIE and when i mentioned my name she knew what i was looking for immediately and quickly said my glasses will be done in couple days (not overnight as promised). 2 days later, i called them again BUT MY GLASSES WERE STILL NOT DONE. I was so upset because i had been waited for half a month already. I requested to talk to the manager and they put JUNIOR (the manager) on the phone. After being in the conversation with him for 30 mins he said my glasses will be ready by next Monday or Tuesday but he's not sure. I was not satisfied with his answer but nothing i could do.
Finally i glasses were done on Monday but the problem was still not ended. When my fiancee dropped off the frame, MELANIE asked him what kind of lenses do i want. He called me and asked me while he was standing in front of her. I told him i want Single vision with ANTI-REFLECTED lenses for which would cost me nearly $80 co-pay after insurance.There was no way my fiancee translated to "No anti-reflected lenses" to MELANIE while i told him "yes" with anti-reflected lenses on the phone. It came i my glasses did not have anti-reflection.
Again, I called them and talked to the manager JUNIOR. At first he told me if i want anti-reflected lenses i have to pay full price of $183 since the insurance claim was already close. I argued with him for 15mins and he came down to $83 BUT I HAVE TO WAIT FOR ANOTHER 7-10 BUSINESS DAY to have it redone.
As i said, this is my longest review to a business ever. I will go to Lenscrafter tomorrow to have my glasses redone, but i can not keep it quiet. I don't want anyone else make the same mistake of trusting these people in this store like i did. I definitely won't return to this store ever.
I love coming here! Dr.Glenz is an amazing doctor. I have seen him for several years now, and each and every time I leave 100% satisfied with my glasses! My optician was Melanie and she was very thorough. She went through all my options and the pricing for each and everything! Their frame selection is astounding. Every year they have something new. The whole staff is so nice and friendly. I won't ever take my business anywhere else!
My whole family has been coming here for about 4 yrs now. Dr.Glenz is awesome. The reason I gave it 1 star, it's because it's the lowest I can rate it.
I purchased Oakley sunglasses, using my vision insurance, and paid the balance, after some sort of discount. The sunglasses was priced at $150 at their shop, and NO hard case included. When I got home, I searched it on Google and found that the Oakley sunglasses were only priced $90 at other optical shops and online. 2 days later, I went back to the shop to return my Oakleys. I talked to their shop manager, Junior, and told him that I'm returning the sunglasses because it's way overpriced and it doesn't even come with a hard case. I can deal with the price, for as long as they'll give me a hard case to protect it. He refused to accept my return, saying they can't accept any returns since they already filed a claim on my insurance. I explained to him about cancelling the claims they filed because I need to return the sunglasses. He insisted over and over, that they don't accept any returns.
So, if you just want eye exams, their doctors are great.
But, Don't dare to go to this shop, to purchase any of their OVERPRICED frames and lenses.
The service was absolutely amazing!! Enrique was so helpful and gave a great and honest opinion. This was my second time here and I won't go anywhere else to get glasses or sunglasses! They take care of you! Enrique especially went above and beyond my customer satisfaction! Thanks again for all the help!