The UPS Store
15634 Wallisville Rd Ste 800, Houston, TX 77049
Fax: (281) 457-1195
FRAUDULENT! DECEPTIVE! SHADY!
I bubbled wrap all my items and then pay for UPS Store to fill the box with peanut packing and paid for additional insurance as SUGGESTED and RECOMMENDED by employees. Well unfortunately 1 of the 2 items in my packaged arrived broken. I filed an insurance claim on only the ONE item. I was told by the manager after she verified that I purchased insurance and packing that once pictures are received that I should receive payment of claim.
After 4-5 weeks of "investigation" I was told my claim was denied because I did not purchase UPS Boxes or UPS full service packing. When I questioned the purpose of purchasing insurance as recommended, I was told it only applies when you purchase all items from UPS.
IF this is not already a CLASS ACTION LAWSUIT, it should be soon.
TRAIN your employees to inform the customer unless they purchase all of UPS labeled items and services, insurance claims will NOT be honored.
Employees currently fraudulently will tell customers they need insurance.
The employees will NOT tell customers they need to buy all UPS labeled boxes and services.
I shipped another replacement item to my customer within days after I was informed the original had broken in transit with UPS. I had believed and trusted that UPS would operate with more integrity than what it has thus far. I have paid double shipping and less profit of two items.