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General Info
Recently accepted into the Historic Hotels of America with Stately elegance and Outstanding service in a Historic Downtown location with Luxurious accommodations. These are the hallmarks of The Lancaster hotel. Here at The Lancaster Hotel in Downtown Houston, Texas, classic luxury and a grand tradition of hospitality blend perfectly with modern technology and warm, personalized service. Our stylish boutique hotel combines classic modern design, pampering services, amenities and superior comfort to exceed the expectations of the discriminating business or leisure traveler. The Lancaster is perfectly situated in Houston’s theater district near all the entertainment in downtown Houston, including Houston’s finest culinary, cultural and entertainment destinations. Experience luxurious comfort in our 93 tastefully appointed guest rooms and suites designed with the amenities and ambiance you have come to expect from a luxury boutique hotel. Unwind in the plush comfort of down duvets and feather pillows, Crabtree & Evelyn toiletries, plush bathrobes; complimentary wireless high-speed Internet, complimentary courtesy car service to nearby attractions and businesses and much more. Relax with the knowledge that we are completely at your service.
Hours

Regular Hours

Extra Phones

Phone: (713) 223-4528

Primary Phone: (713) 223-3666

Phone: (713) 228-9500

Phone: (713) 496-0245

Phone: (713) 223-3666

Phone: (713) 222-0386

Fax: (713) 223-3666

TollFree: (877) 635-7862

TollFree: (800) 231-0336

Payment method
all major credit cards, amex, discover, visa, mastercard
Price Range
$$$
Neighborhoods
Central Houston, Downtown Houston
Amenities
Hotel Dining
AKA

Bistro Lancaster @The Lancaster Hotel

Lancaster Hotel FAX Line

Lancaster Hotel

The Lancaster Hotel

The Lancaster

Categories
American Restaurants, French Restaurants, Continental Restaurants, Restaurants
Other Information

Parking: Street, Valet

Wi-Fi: Free

Price Range : Above Average

Wheelchair Accessible: Yes

COUPONS & DEALS

No coupons available

Reviews

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LocalOfficer

09/16/2011

Provided by Citysearch - 
Overall
Poor service, incompetent billing department

We stayed there 1 night for our aniversary. We have stayed at other boutique hotels, and though not nearly as luxurious as others we have visited, I thought the Lancaster was fairly nice and quaint. We went to Jones Hall, and the location was great. The issues started a couple of days after we left, when they overcharged us by $300 for out stay. I discovered that their accounting dept doesn't seem to ever answer their phones, only take messages and call back several hours later. It took a couple of days to convince them that I checked out when I said I did. Evidently, the bistro reopened by bill to charge me for a free breakfast (???) that my package included, and never closed the bill. Shortly after being told that they were issuing the refund, I get charged another $3.99, 4 days after I checked out. Other than to make sure that I am annoyed enough to never return, I have no idea what the additional charge could be for. Of course, I am waiting for accounting to call me back, since they are the only ones that can answer a question, and they don't answer their phone.

kjtowner

03/25/2011

Provided by Citysearch - 
Overall
Horrible service

The food was pretty good, but really expensive. I don't think I would have never gone to this restaurant at all if my friend hadn't bought a restaurant(dot)com gift certificate.

But the service was absolutely terrible. Maybe because my friend and I are young and couldn't order drinks they assumed we would tip them bad. So they rarely checked on us and multiple times I had to ask for drink refills from different employees because our waiter was ignoring us.

We spent over $70s total and with the restaurant(dot)com gift certificate they would automatically get 18% anyway (about $15)... but I guess that wasn't enough because when they brought the change back to us, they kept some of my cash! I guess they thought they deserved a 30% tip??? I had to ask for the rest of my money back and they were very rude about it.

I will NEVER go there again. There are much better restaurants in Houston than this place.

Sandy612

01/13/2011

Provided by Citysearch - 
Overall
Worst Service

If I could give this hotel 0 stars, I would. I made a reservation to this hotel and then changed it to add an extra night of stay. I received confirmation of the change. However, when I arrived at the hotel, they told me that I did not change my reservation, even though I had a printout of my confirmation. They did not apologize or try to assure me that they would make it right, they just kept saying that I didn't change my reservation. Then, they tried to force me into a smoking room, saying that I wouldn't notice the difference. I noticed the difference right away. The room was disgusting, with the smell of smoke only slightly overpowered by the massive potpourri they used. The chair by the bed had a cigarrette burn in it, even though I was assured that they removed all the furniture in the room to get rid of the smoke smell. When I got back from my trip, my travel agent called the manager to ask what had happened. The manager was ridiculously rude and accused the agent of lying about changing the reservation, even though the agent had proof that he did in fact change it! I can't imagine a more ridiculous ""customer service."" From now on, I'm staying somewhere else.

Kada93

05/10/2010

Provided by Citysearch - 
Overall
NOT AS GOOD AS IT LOOK

My family and I decided to go to this restaurant before attending an event at the Jonas Hall because of its convenience proximity to it. The menu offered was three course meal. The food look very nice but the taste was not as expected. I asked for a braised cornish hen with rissotto, the cornish hen was very greasy with normal flavor, nothing special, the rissoto was awful! tons of fat all over the plate , I am not picky about food but I could not keep eating the rissotto!. Event he desserts we ordered, the were awesome looking but they have not a good taste at all. I had the bread pussing , i though it was going to be awesome in a place like that , but i was wrong it was a normal bread pudding with mashed fig on the bottom. It seems the chef has some idea on how to cook but not enough to be doing these kind of plates. We will not reccommend this restaurant at all.

southsideslim03

03/22/2009

Provided by Citysearch - 
Overall
Absolutely Horrible

My wife and I go for an after symphony date night and as soon as we walk in the place smells like dirty mop water. We chalked it up to the smells of downtown and continued to proceed into the restaurant. We were greeted to a hostess who was very sloppy and was not attentive to who was walking through the door. She didn't even have the audacity to say ""Follow me.."" or ""Right this way"". She just walked off. The seat she first sat us in was so dirty there was still food left over from the last person. We switched seats and before we could even sit down the waiter asked us with a very abrupt ""would you like any libations?"" and seemed irritated by us since we didn't know what we wanted yet. When we told the hostess that we wanted to cancel our reservations she didn't even hesitate to ask why. She continued to look at her phone and gave us a side look with a reply of ""OK...bye"".

Bistro Lancaster was horrible and if you're looking for an intimate nice upscale restaurant this is not it.

SteveRad

02/19/2009

Provided by Citysearch - 
Overall
A Good Romantic Getaway

OK.. so maybe I'm biased because we spent our wedding night at the Lancaster, but I really like this hotel. It is small, elegant, and close to all the action downtown. They usually have weekend specials for romantic weekends that are reasonably priced and great to plan with a show or concert. Now that downtown Houston is a happening place, this is a fantastic choice for a romantic weekend getaway without having to fly anywhere. If you are like me, it is hard to check off the ""romantic"" box with your wife... this one totally works.

burns1942

07/14/2007

Provided by Citysearch - 
Overall
Its my favorite place to stay in Houston-The food is wonderful and the staff couldn't be more welcom

The hotel needs some rennovations, however they still maintain that on-point customer service that is so hard to find. This hotel for years has been a warm and friendly place to stay. And it is nice to see ""They Still Have It."" The staff helps you feel at home and goes to great lengths for you. We had an exceptional breakfast during our stay, the service could have been faster, however we were lucky to have gotten a seat.

TheBestCritic

07/14/2007

Provided by Citysearch - 
Overall
Way over rated...

We selected the Lancaster Hotel for our wedding night based on the reviews from City Search. We booked a Deluxe King room through Expedia and prepaid. When we arrived they only had a Queen room, a bit of a disappointment but we thought we would make the best of it. It was down hill from there. No TV remote in the room, the toilet malfunctioned during the night and would not work, the outlet in the bathroom worked intermittently, the towels were old worn and frayed, the shower head was horrible, there was no plug for the bath tub, and soundproofing in the rooms was that of Holiday Inn. We are both seasoned global travelers spend over fifteen nights a month in hotels throughout the world, so we have goods points of relativity for judging. The room and decor was nice, the TV was Seventies Vintage, and the bathroom in dire need of updating. I would not recommend this hotel, nor will we return. The restaurant looked very nice, but we did not dine there. The location is great, but that did not overcome the negatives. The staff was nonchalant, with minimal regrets for the substandard conditions. Houston has much, much better accommodations to offer in the same price range; I suggest you explore your options before selecting the Lancaster. Oh yeah, if you have a car there is a per day parking charge which is WAY out of line for Houston. They don?t tell you about this when making reservations.

xii_gage

01/12/2007

Provided by Citysearch - 
Overall
A Wonderful Dining Experience for a Date!!

On a recomendation from a friend, I made reservations for my wife and I. The food was excellent; we started with the Ceasar salad ( very tasty, it had a slight citrus taste to it and included huge grilled/sauteed prawns) I then had the Blue Cheese Crusted Filet (med) that melted in my mouth while my wife had a Salmon filet that was topped with a Mango salsa? The flavors mingled well together. Very nice, warm service and drinks from the bar were excellent! Overall a great experience, a little pricey, but for the ambiance, prompt service, hot food, and cold drinks, it is well worth it. We will definately be back for more.

Small Bistro so reservations are recommended, definately not for kids. Excellent place for a drink before a show!

punkprincess_2002

04/19/2006

Provided by Citysearch - 
Overall
A grand experience!

Basically, this hotel is very elegant yet cozy. When you first walk in you are greeted with much hospitality and a beautiful reception area. It's a small luxury hotel so do not expect huge stately rooms. The rooms are very stylish and provide a nice romantic rendezvous with one you love. The location is just fantastic! Walk right over to the Bayou Place and enjoy one of the many activities it has to offer. We appreciate good food (the birchermuesli and fresh croissant were most notable) and agreed that the price for the fantastic room service breakfast was just right. The only complaints we had were the pricey mandatory valet and not having all the promised ammenities in our room. Those two small problems aside, we will go back for many years to come!

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