The Breakfast Klub
3711 Travis St, Houston, TX 77002
Cuisines: American, Family Style, Breakfast, Brunch & Lunch, Seafood
Good for Kids: Yes
Good For Groups: Yes
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01/02/2012Provided by Citysearch -
January 2, 2012
I visited the Breakfast Klub caf? this morning at 9:30am with a family member who came in from out of state to visit me and experience the food at The Breakfast Klub. After waiting in the line, we were finally seated. I went into the rest room to wash my hands, while in the rest room my cousin placed her order for breakfast and the waiter walked away. I when I came out of the rest room, I sat back down but then notice that I had left the lights on my car on. I told my cousin to place the order for me while I ran back to my car to turn off the lights. When I returned, (five minutes later) I was told by management that I could not place an order. I was shocked and incredibly surprised by this refusal to service me. By this time, my cousin?s food order had come to the table but I was still refused to be serviced.
I did not want my cousin to go hungry and insist that she eat her food. Twenty minutes later, another waitress came to my table and told me that she would take my order, by now; I was experiencing hunger pain, so I reluctantly placed my order. An additional 25 minutes had passed, my cousin was now done with her food and I still had not received my food order. I told the waitress that at this point I was very dissatisfied with the horrible customer service, the initial refusal of service and that I wanted to cancel the order, and get a refund so that I could take my business someplace else where it is appreciated.
Later, the owner came over to our table and was EXTREMELY RUDE, arrogant, and sarcastic. He did not offer an apology for the lack of service nor did he give me a refund. He basically told me that he was not concern about my complaints because he has a lot of money and a line of people who do not complain; he then raised his voice and told me that he didn?t care if I never came back to the restaurant again, he then turned and walked away.
This is certainly unacceptable behavior that the owner displayed; I was humiliated in front of other customers and also in the present of my cousin (who came to visit me here in Houston) she witnessed this offensive refusal of service from the owner.
This is the worst experience I have had in a Houston restaurant. I will not support nor will I EVER go back to the Breakfast Klub again. The owner is lousy attitude and lack of concerns regarding the quality of service.
08/05/2011Provided by Citysearch -
OK so I have been wanting to visit this place since it opened. Love the name, love the locale. Yes I knew it was comfort food before I went but I have not been the least bit comfortable since I left!
Had vegetable omelet with grits and a biskit. All I can say is I could only eat half (usually I can eat all plus the kitchen sink) and I feel like I have been carrying around lead all day. YUK! That's all I can say. Really wanted to like it, just didn't!
07/15/2011Provided by Citysearch -
Every now and then I throw good eating habits to the wind and have a big meal. The Klub is my favorite for a BIG breakfast. Eggs, sausage, hash browns are very good here and you will leave with nerves soothed by a large dose of comfort food. I like it.
05/24/2011Provided by Citysearch -
I was pretty excited about visiting the Breakfast Klub as the reviews are mostly glowing. I've seen the long lines outside of the place so my expectations were high.
So, I waited in line. The inside of the place is nice and the service was friendly. I ordered a breakfast sandwich and coffee. My girlfriend ordered pancakes with strawberries which comes with eggs and sausage. She also ordered orange juice. Total price: $27. That's quite a bit to spend for a breakfast for two but I thought it would be worth it because we'd be eating something special. Nope.
The pancakes looked like basic pancakes you make with bisquick at home but tasted worse. Seriously, pancakes out of a box are better. These pancakes had no taste and were probably recently heated in a microwave. The strawberries were basic pieces of strawberries. That's it. The eggs were basic eggs, nothing special. The sausage looked like Jimmy Dean sausage that you would cook at home from the freezer but tasted worse. Basically there was no special taste to anything. The orange juice came from a box. My sandwich was decent but was not special for a sandwich costing $8. When I went to self-serve my coffee, many of the pitchers were empty.
Overall, the breakfast was ok but considering the price, a major disappointment. There are dozens of better breakfast places in Houston than this overrated and overhyped spot. I would even take IHOP every day of the week over this place. I guess if you absolutely have to eat chicken with waffles, this is your place. I didn't try it but I'm guessing it's not worth the $15 it will cost you to eat what looks like cafeteria food.