Texas Oil Express
7895 Highway 6 S, Houston, TX 77083
I have never been treated so unfairly. I left with out an oil change feeling mistreated and ganged up on! My husband and two boys, 1 and 3 where in the middle line to get our oil changed. The wait was getting long and I even ran to the gas station across the way to get something. After waiting 35 minutes in the middle lane to get our oil change, there was no movement so we switched our truck to the far right lane. The lot is small and we have a large truck so our rear end was partly in the middle lane and our front end in the far right. We didn't see much harm in this and didn't see how we could change the position of our truck due to the small lot size. Another customer asked us to move our truck and I responded I can't with the small lot. Plus the middle lane still wasn't moving. So that customer got an employee and the employee came to our truck and told us to pick a lane and move. We told him we had been there a long time and the lane wasn't moving so we were switching. He said the car in the middle lane was getting more than an oil change and that's why it wasn't moving. We said we wished were told that sooner. We got into the older lane when another customer moved his car. Then the employee said my husband was stupid and we left saying were didn't appreciate that kind of treatment and would take out business elsewhere. We admit we had taken up two lanes. We had no problem moving the truck but couldn't due to the small lot and the car parked behind us at the back of the lot. We had no problem waiting the 40 minutes to get the oil changed but we had a big problem when we were grossly mistreated and called stupid!!!!! I will NEVER go back and I will make sure I go out of my way to tell others to NEVER go there either!