Texas Car Stereo & Texas Electronics
12971 Westheimer Rd, Houston, TX 77077
10873 Katy Fwy 77079: (713) 467-7400
7727 Wetheimer 77063: (713) 532-7800
12971 Westheimer 77077: (281) 596-9727
Services: Car Stereo Repair, Tires, Wheels & Alignments, Steering & Suspension Systems, Auto Glass, Engine Service, Brake Service, Transmission & Drive Train Services, Oil Changes
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Find somewhere else to take your business.
Bico was recommended to me by a co-worker. That co-worker walked into Bico and told them I was coming and to do their homework before I arrived because I'm usually on top of my game and that this would not be a typical install (2016 Tundra TRD Pro notorious for poor sound). Unfortunately, when I went in it was obvious that they hadn't taken any time to do their research.
I was told that all the existing oem steering wheel controls as well as ports and antennae, could and would be adapted to the new head unit/install. But, when I got my truck home, I noticed that they had added an antenna for the satellite radio instead of using the stock antenna. I also noticed that the 3.5mm aux jack did not work. To make a long story short, I made 2-120 mile round trips to get the antenna issue resolved and it still is not resolved.
So, after spending a great deal of money on an entire, new system with quality components from the ground up, I still have a stereo that doesn't sound quite right (this is a whole story in itself), a 3.5mm aux jack that doesn't work and an aftermarket satellite antenna on the cab roof that doesn't need to be there.
In total, I made 5 - 120 mile round trips to attempt to get the install completed and working properly.
I'm sure that the shop will get on here and try to give me more lip service to smooth this over, but I ain't buying it and neither should you.
Find somewhere else to take your business.
THIS PLACE IS THE WORST!!! DO NOT EVER GO TO THIS PLACE FOR ANYTHING!!!I had a system "PROFESSIONALLY" installed for $600 was BILLED/CHARGED $500 for a box that I DIDN'T even WANT or ask for, further more I DON'T EVEN OWN IT! The technicians broke several parts in the trunk and interior of my vehicle. The bass amplifier had been installed/connected IMPROPERLY and evidently had a short, therefore, DESTROYING the amp. TEXAS CAR STEREO had toreplace the amp under warranty and re-iterated there was NO problems with the wiring. WELL... the amp WAS DESTROYED AGAIN and IN FEAR of TEXAS CAR STEREO damaging my car more, I called Rockford Fosgate myself and delt directly with them. I also told Rockford Fosgate that Texas Car Stereo shout NOT BE A DEALER due to their inadiquate staff/technicians. The tint job SUCKED and the Customer Service was even worse!!! But MOST of all SAM and BILL both DENY everything and act like it's the customer's fault.I should have NEVER gone to this GOD FORSAKEN PLACE!!!YESTERDAY MY CAR HAD TO BE TOWED BECAUSE OF THE SYSTEM TEXAS CAR STEREO INSTALLED!!! THE SHORT IN THE SYSYTEM FINALLY SCREWED UP MY BRAND NEW CAR WHICH HAS NEVER HAD ANY PROBLEMSJUST AS I THOUGHT... THE OWNER BILL DENIED EVERYTHING AND SAID HE DOESN'T NEED MY BUSINESS. WELL I DON'T WANT YOUR TERRIBLE CUSTOMER SERVICE.AFTER BILL AT TEXAS CAR STEREO GETS YOUR $ HE BLOWS YOU OFF AND DOESN'T GIVE YOU THE TIME OF DAY. HE THEN USES "A CUSTOMER BEING IRATE" AS THE REASON HE DOESN'T NEED YOUR BUSINESS.WHAT A HORRIBLE PERSON YOU ARE BILL!!!
Me and my husband have been shopping around for some car stereo, car alarm, and tint packages. We came across Texas Car Stereo when we stopped at AutoZone to purchase some windshield wipers. Long story short, they gave us the best price among all of the other stores, and sure enough we got discount on our installation because we received tint for 2 vehicles, car stereo for 1 vehicle with box, speakers, and amp, and 2 Viper remote starts. The sales person was very professional, and knew what he was doing. Tech staff were very professional, and completed our tint in one hour and half for each vehicle. And whole system with remote starts in three hours. Overall we had a very pleasant experience, and surely we will recommend this place to out friends and family. Loved it. Thanks Texas Car Stereo.
In all honesty this place provides one of the best customer service. Came in for some window tint of course they had to remove the old one and I thought it was going to be expensive, it sure wasn't. The removed and put new tint on my window at such a great price the timing was almost exact as to what they told me. Definetly coming back for more than just window tint!!!
BUYERS BEWARE! Do not trust these people. Alex, Abdul, and the owner Sakar are completely unprofessional sexist liars and crooks. They did not honor their Amazon deal and were so grossly disrespectful. They tried to weasel more money out of us stating that since our car was not form the 90's we needed to buy an additional product to make the coupon that we did purchase actually work. They tried to rip us off. Amazon is opening an investigation as to why they are not honoring their deals. I feel bad for the women in their lives as they think they can talk to women in such a rude manner. I have contacted Amazon and had my money returned immediately. I will be filing a report with the BBB. This unethical thievery cannot continue.
I am sorry to hear about your unfortunate experience. That was truly not our attention. We are very concerned about your experiences. We appreciate your feedback and can assure you that we will instruct our employees to be more careful with coupons. Also please kindly note that if you willing extra service for the vehicle you have to pay for it additionally fee beside the coupon. Faithfully yours, Texas Car Stereo