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I've had the great experience of dealing with TRS for better than six years now on an investment property in Spring Texas. As with any investment property there have been occasional issues that require immediate action. Everyone of the people I've dealt with has been outstanding. They've notified me immediately, made recommendations based on their previous experiences, and taken immediate actions as required. Always with a focus on the tenant's needs and the lease. As an absentee owner I couldn't ask for more than what TRS has provided me. All at a very reasonable cost. Incidentally, my tax consultant appreciates the clear concise records they provide me as we'll. believe me, all property managers are NOT the same. I'm not sure if this review allows my name and email to be published but please contact me via TRS if you would like to hear more from me.
This company is terrible!!! Especially Jamie Dominey. Do not rent for them or hire them to maintain your property. They hired a lawn service company that within our first week of living in one of their property's robbed us of over $1,000 worth of tools. They charge $50 to have anything serviced and then send maintence people out that are incompetent and don't fix the problem. We had a light that didn't work when we first moved in and they sent their maintence person out who brought a little boy with them and was able to turn the light on and then left. Within 1 hour, the light was back out again and Terra Residential informed me that they could send him back out for another $50. They give less than 1 hour notice that they will be coming by and if you are unable to let them in, they will charge you $25 everytime for a "trip fee". I am so glad that we just closed on our first home and will never be renting again. Jamie Dominey is an agressive non customer friendly person that has made our experience with this company a horrible one. He is rude and inconciderate. I have asked to speak with his supervisor but nobody will direct me. He was unsympathetic when we were robbed and as far as I know they continue to have the lawn company that stole from us doing their lawn maintence. This company could use a lot of improvements from new employees to new policies. I must advise you.....stay away from this company at all costs!
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