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The Store that has Almost Everything

The Store that has 'Almost' Everything

BBB Rating
A+
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Services/Products
Hardware sroresLawn & Garden Supplies Pipe Cutting & Threading Glass & Key Cutting Paint & Sundries Hand & Power Tools Bird & Pet Supplies Computer Color Matching Concrete, Sand, Soils & Fertilizers Hardware Cloth Welded Wire & Screening Propane Tank E
Brands
Rust-Oleum
Payment method
all major credit cards
Neighborhoods
Plainview, Central Houston, Neartown - Montrose
Categories
Lumber, Paint, Wood Products, Electric Equipment & Supplies, Hardware Stores, Plumbing Fixtures, Parts & Supplies
Other Information

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

Price Range : Average

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COUPONS & DEALS

No coupons available

Reviews

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tomgreeen98

05/30/2010

Overall
A very disapointing visit to the hardware store.

I am an avid cyclist and ride my bike everywhere. This weekend I decided to stop by Southland Hardware on Westheimer to pickup some stuff for a project on my way home from work. Upon entering the store one of the clerks confronted me because I was carrying a backpack. Female customer were entering the store with purses. But the clerk and then a manager would not allow me to enter with my backpack saying it was against store policy. They wanted me to leave it behind the desk with the clerk. That was something I could not do since I carry my phone, wallet and my blood pressure medicine in my backpack. They would not provide any reasonable alternative such as having an employee accompany me or a secure place to lock up my bag…



This is blatant gender discrimination.



I have frequented this store for the past 15 years and regularly spend my hard earned money there, usually more then I should. On occasion I've run into this issue at other stores, but usually managers take one look at me and tell me to come on in and shop.



I can not believe store owners are allowed to set up arbitrary rules like this with one rule for women and one for men. Its unequal treatment.

tomgreen98

05/29/2010

Provided by Citysearch - 
Overall
Backpacks not allowed, purses are, thats discrimination.

After 15 years of using this businesses services, I had a bad experience at this store today. I walked into the store only to be confronted by one of the clerks telling me I could not enter the store with my backpack. I have always carried a backpack into their store. It has never been an issue. The clerk told me I could leave it in his care... I could not, my back pack is where I carry my valuables, phone, wallet, checkbook, prescription medication. I asked to speak with a manager and got the same instructions. Several women entered the store with purses as big as my backpack.

I have sent the store a email, but wanted to let others know about my experience today.

ariesheiress

02/06/2010

Provided by Citysearch - 
Overall
GREAT KNOWLEDGEABLE CARING COURTEOUS STAFF

I went in looking for a particular screw to repair a handbag I had broken the latch on. I approached the credit counter and the young man helped me find the right size screw and then he explained to me why this one was the right one and did I want it cut to fit? Did I need anything else? He was absolutely helpful and offered all of the things that I would have never thought of. I wish I had caught his name. He deserves credit. I like the feel I get when I go in this store. Always helpful and knowledgeable staff. Way to Go.

houstonyp

11/18/2007

Overall
Excellent Service

In this day of super large retail chains, this local hardware store stands out for its customer service. All the sales people are knowledgeable and quick to help you find what you need.

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