903 Westheimer Rd, Houston, TX 77006
(713) 527-9400Add Hours
Phone: (713) 524-3839
Phone: (713) 963-8067
Fax: (713) 524-7396
Grille 5115 By Ruggles
02/05/2012Provided by Citysearch -
We have not been to Ruggles in years, and what a disappointment it was. It was at one time our favorite brunch spots. This was our first time back since they had closed for over a year after the hurricane. I ordered the crab omelet and the crab had an offensive fishy smell. B I ate only the avocado and eggs and avoided the crab. We gave our server the Living Social coupon I had purchased that is valid through June. He informed me that they were not honoring the coupons. I then spoke with the manager and he refused to take my coupon. I insisted that they either comp the meal or accept the coupon, he eventually agreed to comp the meal, but was extremely rude. We will never be back.
Let me start by saying the food is not the reason for the 2 star review. The food was great. Really great. What ruined the whole experience was the rude management. We purchased a groupon type voucher for the restaurant and made sure we read all of the exceptions, exclusions, etc....
When it came time to pay, they refused to accept them and said that their owner was posting fraudulent coupons on to try and drum up business. They said they have a policy to not accept them any more. Even as we explained there were advertisements posted THAT SAME DAY for Ruggles, they basically called us liars. After very heated back and forth exchange, the finally agreed to a $35 credit off of our $300 bill!!!
It was not so much the fact that they would not take the coupon, but the rude insulting way it was handled. The manager who was all of maybe 25 was arrogant, ignorant and rude.
Despite the fact that the food was great - I will NEVER go back.
After a month of bad press then this experience on top of it, sealed the deal. Other patrons around us who also heard the exchange we horrified as well and agreed that coming back was not likely.
06/06/2011Provided by Citysearch -
Just not worth it. My salad was swimming in a terrible dressing. We also order just a bowl of pasta with butter for a child and was charged $13.00! That was more than my fancy salad. The manager would not do anything either. The service was okay, the place looks cool, I just would not go wasting my money there again.
12/23/2010Provided by Citysearch -
Very disappointed. A patient of mine bought me a gift certificate for $100 and this was just before Ruggles closed for remodeling. When they reopened, they claimed they lost their records for the gift certificates and were unable to honor them. What a scam. I would never return there nor would I recommend this place. There are plenty of other places who operate under higher principles.
What a shame.
I would say that everyone is blind to what is really going on in this restaurant. The chef uses old and unlicensed meat as well as re-uses butter from the table to make sauces. I took a picture of the disgusting habit a few days AFTER I called the health department. I was then fired the next day after I informed the management of the violation and even showed him the butter to see with his own eyes. Here is a picture of the butter stored underneath dirty glasses, awaiting a sauce pan to make "delicious" Basil Chardonnay.
04/02/2010Provided by Citysearch -
We had a reservation and were seated immediately, we ordered two appetizers: hummus and the crab/avocado tower and both were delightful. But the entrees were a different story. My daughter ordered their vegetable plate and I ordered the mixed grill, special of the day. Both came drenched with a dark brown sweet sweet reduction glaze of some sort. The antelope in my mixed grill was just a piece of chewing gum. Both dishes were sent back to the kitchen.
The vegetable side dishes are normally my favorite and they changed that too. But another family member ordered the sea bass, now that was perfectly cooked.
All in all, it was ok. Will I go back? Probably yes.
02/15/2010Provided by Citysearch -
While I’ve always been a fan of Ruggles’ food, their service and commitment to their customers is absolutely abysmal. My last attempt to eat there was the night of Valentine’s. I made a reservation well in advance for 8:30 pm. Upon arrival, not only could I not make it in the door, I was greeted by a handful of angry patrons who were apparently not treated very well.
Their story was as follows… They had a 7pm reservation and were not seated until 8pm. After they were seated, they waited for 20 minutes without ever even being greeted by their waiter, much less given an opportunity to order a drink. 80 minutes past their reservation time, they couldn’t even order a drink, so they picked up and left the restaurant.
After 15 minutes, I finally made it to the hostess station to let them know that I had arrived. It was 8:20, and my reservation was for 8:30. They told me that it would be at least an hour before I would be seated. I explained that ruining someone’s valentine’s plans was a horrible thing to do, and they responded with two interesting replies… First, “I’m sorry, but there’s nothing I can do.” I disagree. What they could and should have done was either not take reservations in the first place, or not seat those that didn’t have reservations. Then came reply number two… “We’re pushing people out as quickly as we can.” Nice! So others that had reservations, as well as my party if/when we ever get seated, will be rushed through what we hoped would be a special night. No thanks!
I will not be going back. If you are looking for a special dinner, especially on a Friday or Saturday night, I would choose one of Houston’s many other restaurants that respects the importance of a fine dining experience. Ruggles is an absolute joke.
04/12/2009Provided by Citysearch -
If sliding sideways between tables and chairs is your cup of tea- this is your restaurant. I can tell you why though! If that is their downfall, it is for just cause. The food was superb. The ginger mango fried shrimp with coconut breading were incredible. The stuffed chicken breast and vegetables were moist, flavorful and cooked perfectly. The valet was prompt to open doors, take the vehicle, and return it with the same curteous service.
I have eaten at this restaurant many times and I will CERTAINLY eat here again!
Bring your pocketbook, it isn't cheap. It won't break your bank though.
05/12/2008Provided by Citysearch -
I'm not an artist, but let me paint a little picture for you...ever since I have gone to Ruggles, they have always messed up reservations. So why should Mother's Day be any different...I should have known better! The front desk is completely disorganized, they didn't have enough wait staff, and people were complaining left and right! My experience to make a good Mothers Day impression was to arrive with ""No"" reservation after it was confirmed...enter into a restaurant that was ""Arctic Cold""...every women was wearing their Sons sports jacket...the wait staff was so behind...people were leaving there bills at the table and waiters didn't even know if they had paid or not...I had to give my credit card to the front desk! I won't even get into the fact that they were so disorganized that in a panic they knocked over glasses which broke near our feet ..Cut my foot... The bottom Line!!! Accidents happen ... but under ""No"" circumstance should an owner let a Manager run a restaurant like this...Understaffed, and doing the best you can ... isn't a comment I want my sister-in-law to get when she asks three times to get my nephews orange juice refilled...she had to do it herself at the bar. Food was great...but I suggest the chef get a new gig at another restaurant soon because Ruggles can't rely on him forever!!.. Ruggles is Done!
01/28/2008Provided by Citysearch -
Went to Ruggles for a friend's birthday party and had a wonderful time! The food was absolutely amazing and very reasonably priced. The wines were excellent and the desserts were fantastic. We were already impressed with the presentation and quality of our meals, but the desserts were truly amazing. Highly recommended if you want to impress your friends, family, or colleagues - but don't want to spend a fortune doing so. The atmosphere is fun, colorful, and not stuffy at all. This is my new favorite restaurant in Houston!!
12/31/2007Provided by Citysearch -
WOW. What can I say, their food tastes and looks like it's 1995...their portions are bizarre and everything is so heavy and overstaurated with spices it makes it hard to taste the actual food. If you are going for spending a bunch on a ton of food regardless of any aestethic consideration to presentation and/or taste then you will love it. Not returning, they have had their time under the sun and apparently it's still 1995 at Ruggles.
09/02/2007Provided by Citysearch -
Four of us visited Ruggles last night and were extremely disappointed. The service was abominable, it took 20 minutes and 2 order to get our wine, we were brought the wrong appetizer and one wrong entree, and the replacement entree arrived 15 minutes after everyone else's meal. The menu was lackluster and overpriced, the music was very loud, and the Charlotte's Web dessert tasted like boxed pudding (the chocolate cake which was purportedly in the bottom of the serving bowl was all but missing). We will not be going to Ruggles again - if I want to spend that much money on dinner I'll go to Mark's....
08/05/2007Provided by Citysearch -
We happened to get the one server that was having a bad night; the other servers seemed to be attentive and gracious. We sat there, finished with our meals, for 15-20 minutes until she came and checked on us; after we asked for the dessert tray, she ignored us for more than 10 minutes until we asked another server to find her. The worst part was that we were sitting right by the walkway to the kitchen so she walked by our table at least 6 times during each of these waiting periods.
I know this is supposed to be a great restaurant with a great reputation, but one bad experience will spoil my opinion of the establishment.
01/30/2007Provided by Citysearch -
I went to Ruggles Grill for the first time this Saturday night. I had a 8 PM reservation for four, and was seated at 8:30 (which I was prepared for after reading the reviews on this page) We stood by the bar and had some pre dinner drinks. Our waitress came right over. We started with some appetizers, the escargot and tuna sashimi- both of which were good. The wine list was reasonable priced, however, they were out of a lot of reds that night. The main courses were very good, as were the dessert (you have to try the one they won the award for- I have forgotten its name). Overall, the experience was delightful. The dinner was our event for the evening. I don't think we left until 10:30/11. My out of town guests raved about what a great time they had. I really enjoyed Ruggles and look forward to going again.
01/14/2007Provided by Citysearch -
ok, there is a lot of debate here about this place (read on for specifics). but i've been a dedicated customer for give or take a decade now and it never fails to impress. guaranteed amazing entrees are (in no particular order): pork chop, seared red snapper with fontina cheese, chihuahua cheese and spinach stuffed chicken breast (the sides alone with this one make it a great choice!) and ANYTHING they do with chilean sea bass is exemplary! fried calamari and corn chowder are also good bets... and the carrot cake dessert borders on mind-blowing! - - there ARE though, things to consider about ruggles. first is that its ""destination dining"". meaning that its not a place to go before the theatre or other event where time is of importance. its an experience to be savored and enjoyed in its own light. second (and most important) is that if you think chilli's or olive garden is ""fine dining"" this might not be the place for you. ruggles is a VERY social atmosphere and some would even call it ""trendy"". and in that respect you have to understand that its a very popular (and SMALL) place. reservations will GET you a table. however, not specifically at the EXACT time you requested. a 30 to 45 min wait is not unheard of. and the servers are busy! they dont have the time to be ""chatty"". however, in my experience are exceedingly hospitable as long as you comprehend the pace of the room... - -
it helps if you have a reasonably seasoned (and adventureous) palate - and can find your way around a menu... you will find flavors here that you will not find anywhere else in the city (or world for that matter) - -
if i owned the place, id find (or build) a bigger and more accessible location - then they could avoid some of the negative reviews they get here - but then it might lose some of its charm. - -
forget the naysayers, ruggles has been and still sits solidly among the list of some of the best dining experiences in houston!
12/29/2006Provided by Citysearch -
We LOVED our first visit to Ruggles on Westheimer. (Have been to the bakery in Rice Village before, but had never been to this Ruggles.) My in-laws were in town from SC and were very impressed. We were seated immediately (with reservations) and our waiter was attentive, but not intrusive. I had the seared salmon over orzo pasta with lobster and lump crab meat which was delicious. My father in law had the tuna special - he's a man of few words, but was super-impressed - couldn't stop talking about all the 'extras' that came with is entree. My husband and mother in law enjoyed it as well. The portions were huge and just as good left-over the next day. Dessert selection was great, too. They loved the Charlotte's Web, but the tiramisu was my favorite. Enjoy!!
10/03/2006Provided by Citysearch -
I just had my big birthday dinner here- we made reservations for 10. I didn't even request a private room- yet our table was set up in a wonderful private room upstairs! We had excellent service from Jonathan- who was incredibly attentive and came by often to check on us. The food is outstanding! The whole table ordered calamari- everyone was impressed. I ordered sashimi with my birthday boy- it was superb! moist and juciy and full of flavor! My main course- vegetable plate- the best I have every had- hands down better than Marks, Churrascos, Amazon grill. So much food cooked up in such unique ways! We had a few bottles of wine and felt ilke royalty! The creme brulee was smooth and sweet and light- just like I like it! We even loved the classic R&B or marvin gaye and barry white that we heard as our ambiance music :) I am always impressed with the quality of this place- but this time- they really took the cake!
08/10/2006Provided by Citysearch -
We have been eating here 3 to 4 times a year for all our special occasions. The food you get for the $ just can't be beat. Always order a meat and not a pasta so you will get the vegtables. We always eat the lamb chops and my husband gets a crusted fish and they are to die for>>>
With appetizer and tea and dessert it's never over $75...
Service is good, gets noisy sometimes but the food is worth it :-)
We will always go back :-)