Royal Carriages Limousine Inc
9212 Rasmus Dr, Houston, TX 77063
Specialties: Special Occasions, Proms, Business Functions, Conferences, Corporate Functions, Special Events, Meetings, Concerts & Recitals, Birthdays & Holidays, Quinceaneras
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02/15/2014Provided by Citysearch -
I don't know who is paying these people to say the service was good but yelp says differently. Our limousine did not show up at the church to pick up my husband and I after we got married. I called and the lady I spoke to was very rude and said that I called the day before and cancelled without giving a reason and that the girl who called just gave a first name not a last. Then the lady said she called my cell number, which wasn't my cell number, and confirmed the cancellation. And after arguing for several minutes she said it would be 20 mins total for a new limo to arrive. I called 15mins later and she said it'd be another 20-25 mins. It doesnt even take 15 mins to get to the church! I said forget it and have him come to the reception place at 1:25. He arrived extremely early in the wrong color limo and did not give us the red carpet promised in the contract. The lady said she would make a note about a partial refund but no one has bothered to contact me since. We did not get a service we paid for and they did not confirm a cancellation with me. The story sounded made up cause they ran out of cars and we were an hour late to a 2 1/2 hr reception. I called the number they said they called and there was no Shannon at that number. So they lied. End of Story. Even when i went in to the business they continued to argue with me and made me out to be the villain. Horrible service and no customer service!!! They are on the better business bureau so file your complaint with them also!
"This company is fantastic! From the minute they answer the phone to the time the driver tells you good night.
The cars are beautiful, the office staff courteous and helpful, the drivers are great. We had Jay - Z for our driver and he knew just where to take us, he even showed up early. It was the best evening ever,my friends and I were able to sit back and enjoy the night and our favorite beverages . I can't wait to use this company again, thanks for a great night Royal Carriages"
I used Royal Carriages several time now, and have been happy with the service. The office staff was very helpful and our driver Ben was extremely helpful with my elderly mother getting in and out of the limousine. A true gentleman. The vehicle itself was beautiful. I reserved the Black Limousine and it came to my house in all its beauty. I would rent from Royal Carriages. Thank you!
I have even recommended their services to friends and family and they are just as happy with the service! The limo buses are A-M-A-Z-I-N-G! I definitely recommend it! Overall, their vehicle's are always clean and my drivers are always so sweet! I definitely will never go to any other limo company again!
12/31/2011Provided by Citysearch -
My friends and I went out for the evening and reserved a beautiful black stretch limousine. The car was immaculate and the driver knowledgeable and courteous. The entire evening was fabulous and stress free. I will definitely recommend this company to my friends. Thanks Royal Carriages for everything.
12/22/2011Provided by Citysearch -
I called Royal Carriage limo for a 40th birthday evening out with friends. I requested a limo for 10 adults. We had 5 couples in the car (with 5 grown men). We were stuffed and miserable in that limo. Not all of us could fit on the seats. The person who took my reservation said the limo is stocked with sodas (standard fare) and that it would be comfortable for 10 adults. Neither one of those were true. No sodas and a hot and miserable ride. After our first leg of the trip, I told the driver that we couldn't all fit on the seats..he said that it WAS a limo for 8-10 but if you wanted to be comfortable, I needed a bigger vehicle. NOW they tell me!! He suggested that maybe we should buckle our seatbelts so we wouldn't fall off the seats! Ha! I was really expecting the limo to be a good time for all of our friends to be able to talk and have a few drinks on our way to our venue. We were so uncomfortable, didn't have sodas or the room to mix our drinks. I was so ticked off and a bit embarrassed since I was responsible for making these arrangements. It definitely ruined our night. sad.
02/11/2011Provided by Citysearch -
Outstanding service!! My family and I were extremely please with the level of service we had. We used them for the superbowl, they brought limos up there, so we got one for the big game, lol. They were on time, and even though they were from here in Houston, they knew their way around, I was very impressed. As we got there, the driver gave us his umbrella, we were shocked as it was very sunny outside, I almost handed it back, but I decided to take it. I am soooo glad I did, it started pouring, and it got very cold! It was a ways to walk as they made the limos park a long ways away, but we called our driver to let him know were on our way and he had it nice and warm inside. We were sooo cold, frozen, and a teensy bit wet, so it felt very good to be treated like royalty, excuse the cliche, but that is their name, and they lived up to it that day!! I can't wait for the Final Four coming in March, will definitely be using only them!! Thank you to Royal Carriages and our driver - Ben, for great and dependable service!
01/08/2011Provided by Citysearch -
My wife to be ordered a limousine thru this company, the day arrived and she was incredibly happy. She and her bridal party arrived at the ceremony relaxed and radiant. We were then taken to the reception site and to the hotel. The driver, Ben was gracious and kind. This was an excellent experience.
The cars are beautiful, the office staff professional,helpful and courteous. The driver (Jackie) completely put my mind at ease , the entire evening was nothing short of magical. I have used many limousine services in the past but this company surpasses them all.
I can not say enough good things about them, I highly recommend them. If you are looking for a great evening out, call these people.
08/08/2010Provided by Citysearch -
This company is the absolute best from start to finish, if you want a special night out or what ever it is you are doing, then you need to contact these people.
The cars are beautiful and the cars and office staff are great, thanks for everything Royal Carriages!
07/31/2010Provided by Citysearch -
This was the first year I had ever decided to do something special for my birthday, I called Royal Carriages never expecting to be able to afford a limousine, however the first person I spoke to was a woman named Linda, she was incredibly helpful and gave me a great deal. Not only was I able to afford a beautiful stretch limousine she gave me one hour free, when the car arrived it had balloons inside and a happy birthday sign on the outside. The driver Jay-Z was incredible and funny. My friends and I had a really great time . Royal Carriages you rock!