9410 Mount Houston Rd, Houston, TX 77050
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Great pre-installation service. Charles took time to meet me at the warehouse to view samples and give advice. There were problems with the product that was installed as well as with the quality of the installation. Some issues were taken care of by Primstone, but some were not: Three out of 7 of my marble counters were poorly finished in that they had a dull finish instead of a glossy finish. One of the 7 counters also had deep scratches on its surface. Compared to the glossy finished counters, the dull counters have etch damage. I had a marble restoration company look at the problem countertops, and they quoted me $1000 to sand and refinish them to the proper gloss level. In addition to the above issues, a few of the sink cut-outs have chips in them. The chips were filled with epoxy, but one of the fillers fell out and another one of the chips (approx 1 inch long) is filled with epoxy that does not match the color of the marble compared to how well the other fillers match. Primstone did not step up to correct these problems because they were not reported at the time of installation.
This place is truly a diamond in the rough. I got the chance to meet with Mr. Charles and Mr. Freddy, both were very knowledgable and super friendly. Wish I could keep them :) They worked on several homes for me in The Woodlands TX. I appreciated the detail they put into our first project that it's been a lasting relationship ever since. I believe they do a variety of things like granite, marble, carpeting, cabinetry etc. The best thing is that they value a clients relationship. Check them out and you'll know exactly what I'm talking about. ;)