Premier Limousine and Transportations, INC
6201 Bonhomme Rd Ste 204n, Houston, TX 77036Add Hours
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I wouldn't recommend this company to my worst enemy. No one deserves to wait for 2+ hours for a limo to never show when the limo operator and driver are telling you so many lies you can't even keep them straight!
First of all I booked my reservation 7 months prior to my event. I called the week of to confirm the pick-up time and was told the reservation was lost. I should have known then and trusted my gut instinct to hire another company. I didn’t and the mistake I will NEVER make again. They were able to secure another H2 and so here it begins.
We were told that our H2 would pick us up on Saturday night at 6:30pm as we had an event at 7pm. At 6:35pm I called the limo company to see where they were and I was told that they had tried to call me but the original limo that was supposed to pick us up had a irreparable flat and that they were sending another limo to get us. Strange thing is I never had a call from their number nor a voicemail to corroborate this story. And so the limo experience from hell begins. The limo operator told me that the new limo would be there in 30-45 minutes. Extremely disappointing since we would at this estimation be late for our event but nonetheless we let it roll of our shoulders because we wanted to keep our mood light. After 50 minutes of waiting I called back. At this point I was told that the driver was around the corner. 15 minutes later still no limo. The driver then calls me and tells me he's stuck in traffic and is at least 45 minutes away. Really? A completely different story between the driver and operator! So I go online and check the local traffic. Interesting. No traffic where the driver said he is. I call the operator back again and get sent to voicemail for the next 7 or so calls. I’m livid at this point and I have no one that can help me since the operator wont answer and the drivers call was blocked and he won’t give me his personal cell number. Awesome. Finally I get through to the operator and am told that the driver will be there in another 30 minutes. We wait. Still no show. At this point in the interest of getting to our event before it ends and being safe since that was the whole point of not driving ourselves is that alcohol will be served, we called a cab. The cab company said they would be at our location in 20 minutes and surprise surprise somebody was accountable and showed up on time. Still no limo might I add. On our way to the event the limo operator told us that the limo would be delayed another 30 minutes due to traffic which as I said prior never existed and I actually saw the highway where the driver said he was in the cab and absolutely no traffic at all. LIES.
My party and I were so excited about our event and riding in style in our H2 and instead we got a headache, bad taste in our mouths and were extremely late for the event. Two taxis and 2 hours later we finally made it. No thanks to Premier Limo and Transportation might I add. DO NOT USE THIS COMPANY. Pay more for a more reputable company. It will be worth it in the long run. Still waiting for my refund…