404 Mcgowen St, Houston, TX 77006
(713) 523-1778Add Hours
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On March 28, 2016, my wife and I signed a contract to purchase a Perry Home. We presented a check for $5,000.00.
On April 10, 2016 at 7:20PM (13 days later), we notified Perry Homes that we decided to cancel our desire to purchase a home.
On April 15, 2016, we emailed Perry Homes concerning our desire to obtain back our deposit. To date, there has been no response from Perry Homes.
During our visits with Perry Homes, when my wife was present with me, Perry Homes stated that any money we put down at the Design Center would be forfeited if we should change our minds at a later date, but Perry Homes stated that we would get our deposit back. We specifically asked Perry Homes twice just to make sure.
We contacted the regional manager of Perry Homes, but he seems only interested in keeping our money.
Perry Homes has a tremendous number of complaints logged against them.
It's a shame we were treated as if we were dealing with a bait and switch car salesman like operation.
Horrible. Horrible. Horrible. Awful quality. Awful service. Bought a 4200 sq ft home in Houston. AC problems. Dishwasher problems. Leaks in roof. They had to tear down a wall to find water restrictions in the plumbing. Closets collapsing. Just plain lousy What a mistake.
04/11/2012Provided by Citysearch -
We signed the contract on March 27, 2012 and the expected closing day is April 27, 2012. Unfortunately, our bank, Chase is not able to close on April 27, 2012 and needs an extension to May 11, 2012. Perry Homes’ Ambassadors in Shadow Creek Ranch, Pearland, TX refused to cooperate and force us to lose our $2,000 deposit in exchange for the extension on the closing day. Perry Homes’ Ambassadors in Shadow Creek Ranch not only disappoint us but also bring down the quality and commitment of the company toward customers.
First of all, by law, builders have to reimburse customers deposit if customers are not approved by the lenders for the loan. Assuming that we are not able to close the house on April 27, 2012; in another term, we are not qualified for the loan at that moment. As we all know that the builder has to reimburse the deposit to us.
Second of all, not selling the house to us means that Perry Homes has to wait for another customer to buy that house; and it will take the new customer another month to close the house. Thus, the total process will last more than a month. Instead of waiting for us for two weeks, Perry Homes Ambassadors choose to wait for more than a month to put the company on more expenses. I really do not know if Perry Homes Shadow Creek Ranch Ambassadors” analytical skills are low, or Perry Homes Shadow Creek Ranch Ambassadors are trying to trick to rip us off. To your perspectives, which one should be the right answer?
Lastly, Perry Homes Shadow Creek Ranch Ambassadors told me that they sold the house to me so cheap and I should pay for the extension in order to keep the house. The price is an agreement between the two parties; and no one is forced to sign the contract.
I am glad that I know how Perry Homes Ambassadors serve their customers for the company’s profit before we actually buy their house. Due to this fraud, I will never ever buy a Perry Homes’ house. We will eventually get our deposit back; and we would like to share this issue with you for opinions.
I am doing research on new home builders in Houston. I actually work for a new home builder that was started in and only builds in Oklahoma. I have a family member considering purchasing a home from Perry Homes. I have read some things that concerns me, and their website offers very very little actual information about their building practices and/or standards. I read the review below and I would like to hear more details about that... I may actually be able to offer some insight as to possible defects as I am very knowledgable about home construction.
To the review below... could you tell me more about your situation?
06/01/2011Provided by Citysearch -
Read through if you're serious about buying from Perry homes. This is a long but honest review
We recently bought new home from this builder. Initially, everything was nice and all but after the closing, they started showing true colors. The low level staff is quick and friendly but they do not have much authority and they're kept on need to know basis. Middle level people are bureaucratic, rude, arrogant and stubborn aka unprofessional. Don't know about high level ones because they never interact with customers. Some senior manager called me once, he wanted to meet us to talk good things about perry homes but then he became so busy, he never bothered to reply our calls.
Within a week of buying, our problems started- poor plumbing, leaky roof, uneven floor. Everytime we call them, we get this super fast response ""you need to buy this"", ""you need to do that"" and most favorable reply is- ""we don't do that, that's not the part of the warranty"". As if we don't know how to read. Highschool drop outs teach engineers and doctors how to interpret warranty clauses. A week old house and this builder do not have a slightest desire to see a smile on their customer's face.
The reveiew dated 04/10/2011 is a fake one. Do not believe that.
We're not abel to enjoy our new home, we don't want you to feel the same that's why I'm spending so much time in this review.
Last words- if you really want to buy from this people- bargain to your last breath, do not believe a word of what they say, take everything in writing and do not sign. Better, involve lawyer at each step, get house professionally inspect and DO NOT use their lender, they're expensive and nosy.
We're in the process of suing this builder, as we speak, for not being able to provide factual information about the home and for several warranty issues.
Will try to update you with what happens next.
04/10/2011Provided by Citysearch -
After reading some of the exception reviews (complaints) about Perry Homes, we felt compelled to comment. We bought a Perry Home 20 years ago in West Houston. They were high quality, and we watched (and personally inspected) the construction of the home as it was built. Then as now, after 20 years, we can say clearly - Perry Homes builds a high quality house, stands behind their sale, and you can believe in this builder. Those who have complaints either didn't do their part of the deal, or are covering up for their own problems. Perry is #1.
12/03/2010Provided by Citysearch -
Please don't purchase a Perry Home unless you are an arch conservative. When you do, you line the pockets of zillionaire Bob Perry. Perry is one of, if not the leading financiers of right-wing political campaigns in the United States. He is the largest donor to Karl Rove's propaganda machine American Crossroads. He also financed the group Swift Boat Vets and POWs for Truth that spread vicious lies against John Kerry. He was also a major financial supporter of convicted felon Tom Delay. For more, check search on Bob. J. Perry in Wikipedia.
12/01/2010Provided by Citysearch -
We have mostly been pleased with our experience with Perry Homes except they are cheating us out of a tree. We had a tree in bad shape in our front yard when we closed on the house. Our sales person stated she would talk with construction and get it replaced, but I didn't get it in writing. She left the company - I heard she was fired - and Perry Homes won't make good on their sales persons promise. I just find that companies aren't interested in doing what is right anymore, they just want to do what they legally have to do. To top it all off, they have been rude when addressing other warranty issues and have tried to push off shody repairs for warranty items several times. I had much better experiences the two times I purchased Highland Homes.
11/14/2010Provided by Citysearch -
I bought a Perry Home in Star Ranch.The Perry team is great. No hassles, no tricks in the buying process. Serious business from beginning to end and they do it very well. The project mgmt team are super people and very knowledgeable. Cecilia Allan-Burklow is a great professional in sales for Perry. She made the whole process very easy for me and no games played.
Perry just didn't slap pieces of wood together to build a home. They made sure everything was done well, every step of the way. Something I would do normally in building a house. It's great to not have to worry about this.
The minor things that will inevitably come up, they will resolve almost instantly. These minor things are more than normal in any new home.
I've seen the other builders in the neighborhood where their 'project managers', usually young and inexperienced, are there for a major piece of work on the house and leave within minutes after arriving and glancing at the work being done. I've seen the Perry team stay on site and make sure everything goes well from beginning to end. This is what makes the difference in my opinion.
Brian Ortego is also second to none in his job as a project manager. He knows his stuff, he is experienced, he understands how to work with people, he knows quality, he is detail oriented, he delivers everything he promises, always truthful and trustworthy, and overall great person to deal with.
Take it from someone who has moved around quite a bit and built homes or moved into already made homes. You cannot come near the experience I have had with any other builder. I was lucky to find them when I had to move here to the Austin area.