Once Upon A Child
17310 FM 529 Rd Ste 104, Houston, TX 77095
Went in there for the first time.I was NOT greeted at the
door,instead everyone just looked
at me I had to greet them!...Second of all being my 1st time they didnt explain anything to me.The employee helping out gave me an attitude after telling her I was not gonna sell anything.At that time I asked for a manager and owner which happen to be there.I told him about my bad experience and pin pointed the horrible customer service his store offers.He kindly offered and appology.I also mentioned to him all the bad reviews online are obviously true.All the staff dont seem friendly at all. Dont waste your time going there! BAD CUSTOMER SERVICE IS THEIR PROBLEM!!!
I had and always have a wondeful experience with Once Upon A child.The employess there are always helpful and know their products they sell. I have sold to them before and if I have any questions they are more than willing to answer. The play are is helpful for us single parents that can't get a babysitter. The girls always have a smile om their face and I am always greeted at the door and that is what is important. Thank you
The Mom that went into this shop and rated them as Exceptional got lucky. I would not reccomend this place for a mother, grandmother, aunt, friend or any other resale shopper. My experiance with the Willowbrook store on FM1960 was not good at all. I went into the store to sell some of my items and was treated very poorly. There are so many other resale shops to buy from that you don't even need to waist your time. Mom's already don't have time so we don't need to be bothered by disappointing experiances like the one I had at this store. Was treated like I was not even there. If your buying I am sure they will treat you right because they want your money! But go to sell your clothes and I promise you wont have a good experiance at all. I wont go into major details because I am sure there is not enough room on this form to do that. All I can say to other mother's is two things One, don't waist your time and second don't do business here and sooner or later they will not be able to stay in business. I can name lot's of shops that are good and will treat you with the up most respect you deserve. I have emailed them about my experiance and I am sure I wont here back from them. Check thess place's out:
2nd Glance Kids Resale 16878 Stuebner Airline Rd
Spring, TX 77379
Kids Reruns (713) 251-6410
18553 Kuykendahl, Tomball, TX 77375
We always welcome and appreciate feedback from customers knowing that without feedback we could not improve our customer service. At Once Upon A Child our mission is to provide a fun and convenient place for people to Buy and Sell their New & Gently Used Kid's Stuff. I contacted this customer the day after the review was posted to resolve the issue. The customer was satisfied with the resolution and we have made corrective measures to highten our customer service. In regards to our purchasing of merchandise: We are very selective in what we purchase in that we pay cash on the spot for new and gently used kids stuff. Our standard is that of providing very high quality clothing,toys,childrens furniture etc on the floor for customers to purchase. In maintaining our selective standard we provide parents the value of purchasing high quality products at a fraction of retail. Our "Buy Process" is explained in detail on our website www.ouachouston.com. The buy process is also explained to customers when calling. We look forward to serving you soon!