5150 Richmond Ave, Houston, TX 77056
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11/18/2010Provided by Citysearch -
I wanted to cry after leaving! My nails have never looked worse in my life!!!!! I had a full solar set put on and a french pedicure. My solar nails were so bumpy, uneven, and thick...you would think this was her first time doing nails. I told her exactly how I wanted them, and she did exactly the opposite. Almost every single finger of mine has red cuts on them, which I think are already getting infected. I have a feeling that they are not very sanitary there, but it has only been a few hours so we will see how bad it gets. My nails are so sore! When I showed up at work today, even my co worker commented on how bad of a job they did on my nails.
I usually just get polish change on my toes to save money, but today, I was in need of a foot massage and my feet were feeling pretty rough on the bottom, so I requested a pedicure. I didn't get to sit in the massage chair, because they wanted to do my nails and feet at the same time, which is always uncomfortable. Her 15 second ""massage"" on each foot consisted of rubbing in lotion as fast as possible and moving on. Also, my feet were still just as rough as when I came into the salon, she barely exfoliated any dead skin off. Worst of all, not one line is straight on my french nail polish. I could have done a better job myself, honestly. I was so embarassed when I left that I put on my closed toe shoes, not caring if the polish was messed up.
This ended up costing me $60, for what? NOTHING. I will just have to go somewhere else and pay more to fix everything. Customer service was not bad at all, but doesnt make up for their careless work.
Take my advice, save your money and STAY FAR AWAY!!!!!!!!!!!1
08/08/2010Provided by Citysearch -
This was the worst nail experience of my life. I actually walked into Nail Zone because i was in close proximity to the gym where I had just worked out. When I walked in, three employees were sitting on the couch talking to each other. They did not even say hello.
So, I asked if I could get a refill and how much. They said $17. I was stunned by this low price- and asked if they were sure and showed them my nails (I needed two colors done for my refill).
As I sat down I casually asked if it had been busy. The man replies sharply, ""YES!"" in a very defensive manner. Then he asked if I was from around here. I replied I was and just commented that I hadn't been to their nail salon before. He wasn't finished. He asked if I was from Germany. He said anyone who was local would know this is the Galleria area and of course they're busy. He continues to go on and on and says it's always busy and continues to explain how busy it is.
I was starting to get irritated.
My nails were grown out a little and he asked if I wanted them to be cut. I replied yes. He immediately proceeds to shorten them with the dremmel. When I asked him why he was shortening them that way , he said ""everyone do different.""
So when he saw my nails he then said, two color, we do for 30 dollars. I looked at him and said I thought you said 17? Well, then they ""compromised"" and charged 28. I didn't come into a nail salon to bargain for nails. I just wanted to get my nails done, in an hour, be treated decently and left relatively happy.
Well then, he began painting the white. It couldn't have been thicker or any more uneven. It looked terrible.
When I said something, another lady came to his rescue and replied- ""he do by hand! Not perfect!""
It continued to get worse. When I realized this was not a good nail job, I said I didn't care for the thickness of the pink.
They replied, ""fine! We cut them off. You go somewhere else.""
I was shamed into staying there although I should have left.
After, get this, an hour and 45 minutes, they were finally done.
That is way too long for a two-color refill.
The man continued to talk about how busy they were. I told him to stop and that his comments were enough.
Then he remarked he didn't speak English good like black people and said something about how he's not the president and didn't get votes like Obama.
I had NO idea where he was going with this.
So after finishing, I paid and left.
It is now 2 days later and my nails are SO incredibly thick. The nails are already peeling up and the cuticle from my nail is sore from where he rubbed it with the dremmel.
I was particularly upset because I just got engaged and will be returning to school soon (I'm a teacher) and when we have our first faculty meeting, they're going to want to see my hands.
So, what they'll see is a beautiful ring and a thick pair of nails that I can't wait to grow out.
Please don't go to this place if you know what's good for your beautiful hands. They will find a way to make them ugly.
03/28/2009Provided by Citysearch -
The sole male employee at this nail shop, Charlie, gave me the WORST manicure I have ever paid for in my life. First, when he brought the water out for me to soak my fingers in, it was HOT. Next, he skipped all the manicure steps that I'm accustomed to and by the time I knew it, the manicure was finished. My nails were shaped poorly, he didn't ask if I wanted them trimmed, and he was rude. I only came to this place because it is across the street from where I live. I usually go to Exceptional Nails on Westheimer where everyone is professional and they actually know what they are doing. I will never return to Nail Zone.
10/22/2008Provided by Citysearch -
2 of my co-workers and I went to this place during lunch. We only wanted polish changes on our hands and feet, because we did not have time for the full mani/pedi. The workers asked us 3 different times if we wanted the mani/pedi instead, and we had to keep refusing. We got our nails polished finally, and it looked okay. They didn't even take the time to clean their mistakes. When i went to pay, she asked if i wanted to include a tip (which i thought was rude), before she charged my card. I said ""No i have cash"" and then she started talking in Vietnamese saying ""No tip no tip, not even a cent!"". Well one of my co-workers happens to speak the language, so we understood everything. Naturally, I didn't leave a tip after that. We waited there because my friend's nails were still wet (they only have tiny fans, no drying machines), and the worker had the nerve to say ""you can leave now"", to which i responded ""her nails are still wet"". We left shorty after that.
Oh, and they charged $8 for toes, and $6 for hands, which was unusual to me since lots of places only charge $5 for color change.
Needless to say i will NOT be back!!!!!