Medical Transportation Management
5151 Mitchelldale St, Houston, TX 77092
(713) 683-5700Add Hours
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For some reason my trip logs go to the St Louis address but I am stationed Tx. The customer service in transportation rush you through the information collected and play the blame game when they supposedly don't receive the information by mail, even though you've sent it. They refuse to help you otherwise so your forced to send all the copies again and sit and wait more than a month before they get back to you, but make sure you call and keep up with them or they will blame you for not making sure they've done their job.
Very BAD customer service...My daughter was scheduled for an MRI scan tomorrow...We have been trying to set transportation since 08Jan..each time the ride has been confirmed and agent advised fax sent through to the doctor to enable both parents to travel...Many, many calls to the doctors office and insurance company to verify but no faxes ever received! Called MTM this past Friday and agent confirmed both parents can travel and the transport was confirmed...We called today as no contact had been made regarding pickup, only to be told my daughters transportation was NOT confirmed. Our daughter is 2 years old and has epilepsy so needs this procedure asap. MTM agents have continuously lied to us on each telephone call made to them and would like to know WHY? Is it so hard to send a fax? Is it so hard to get all details correct and log them accordingly?? Is it so hard for agents to be polite and courteous instead of the rude attitude we have received each call?? The answer is NO..
Big fat zero stars. This company has left my disabled son without rides to Dr and pharmacy at least 40% of the time. They have made him suffer withdrawals from canceling our trip to the pharmacy at last minute, they've refused to take him to get xrays bc it's a walk in appt and not scheduled, they made doctors cancel appointments due to driver not showing up until time for appointment. It's really the most incompetent company, I've ever encountered. Once again my son is going to suffer withdrawals this weekend bc they cancelled our trip to the pharmacy. Ridiculous, absolutely ridiculous.