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Louetta Automotive

Map & Directions
(14 Reviews)

11930 Louetta Rd, Houston, TX 77070

(281) 257-2115

OPEN NOW
Today: 7:00 am - 7:00 pm
19
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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Louetta Automotive First Class Service

General Info
TO USE OUR BELIEFS AND VALUES TO BECOME THE FIRST CHOICE FOR AUTOMOTIVE SERVICE -Provide unsurpassed personalized service -Without loyal, repeat customers nothing else matters -Provide quality auto service -Never compromise honesty and personal integrity -Continuously improve -Our most valuable asset is our employees -Help each other grow, personally and professionally -Ensure the grow We offer many services. Please contact one of our 7 locations for more  information.th and profitability of our business through customer follow up and retention
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Services/Products
  • Diesel Fuel
Payment method
amex, check, debit, discover, master card, visa
Neighborhood
Winterhaven
Amenities
  • Lifetime Parts & Labor Warranty
  • Same Day Service on Most Cars
  • Convenient Customer Shuttle
  • Amazing Store Hours
  • Free Loaner Cars
  • ASE Certified Technicians
  • Authorized State Inspection Station
  • Instant Credit Available
  • Full Service - Import & Domestic
  • Extd. Warranties & Fleets Welcomed
AKA

Louetta Auto Houston

Categories
Automobile Inspection Stations & Services, Auto Repair & Service, Brake Repair, Automobile Diagnostic Service, Automotive Tune Up Service

Reviews

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Cheryl N.

07/11/2018

Overall
Expertise
Professionalism
Promptness

It’s always a pleasure to do business with Louetta Automotive. Their service is honest, prompt and reliable at a reasonable cost.

Tom W.

05/01/2015

Overall

AVOID THIS LOCATION AT ALL COSTS. PLEASE! I made a 1st time visit for an oil change because they are so close. Had to make an appointment which was cool. While my vehicle was up on the rack, they showed me the left 1/2 axle boot pushed back at an angle with white grease around the left transaxle shaft and wheel well. (I found out later that axle grease is black not white!) I took the bait and had Louetta make the repair. They ended up having to replace the axle twice due to failure of seating the snap ring on 1st axle installation. They charged me over $300 for this. I asked them to be sure to top off the auto transmission fluid after the 2nd repair because of losing some fluid during the course of installation. They failed to do this resulting in faulty over-revving & shifting, and a check engine light coming on. I also noticed a vibration when accelerating. I took my Honda across town to mechanics I've known for 30 years. They found: A) low auto transmission fluid; and B) a bad axle, supposedly just replaced new by Louetta Automotive. So had to replace the axle again, a 3rd time. Cost from my mechanics was $177. This little nightmare with these incompetents (or crooks) @ Louetta Automotive cost me almost $750 in repairs and rental cars. Their shop looks nice & clean and has all the righteous "Value statements". AVOID THIS LOCATION AT ALL COSTS. PLEASE! I made a 1st time visit for an oil change because they are so close. Had to make an appointment which was cool. While my vehicle was up on the rack, they showed me the left 1/2 axle boot pushed back at an angle with white grease around the left transaxle shaft and wheel well. (I found out later that axle grease is black not white!) I took the bait and had Louetta make the repair. They ended up having to replace the axle twice due to failure of seating the snap ring on 1st axle installation. They charged me over $300 for this. I asked them to be sure to top off the auto transmission fluid after the 2nd repair because of losing some fluid during the course of installation. They failed to do this resulting in faulty over-revving & shifting, and a check engine light coming on. I also noticed a vibration when accelerating. I took my Honda across town to mechanics I've known for 30 years. They found: A) low auto transmission fluid; and B) a bad axle, supposedly just replaced new by Louetta Automotive. So had to replace the axle again, a 3rd time. Cost from my mechanics was $177. This little nightmare with these incompetents (or crooks) @ Louetta Automotive cost me almost $750 in repairs and rental cars. Their shop looks nice & clean and has all the righteous "Value statements" on the wall. All of their online ratings are filtered to show 5-star perfection. But in reality they are outrageously expensive and - while I can't prove it of course - I think they sabotaged my vehicle for return repairs. STAY AWAY!! P.S. If you are not mechanically inclined and own a Honda, and need a place you can trust, I highly recommend "C&M Honda" in South Houston. I should have gone to them to begin with. Tell them Tom W. sent you.

derikmmoore

08/03/2012

Overall
I've used Louetta Automotive f...

I've used Louetta Automotive for oil changes, but recently asked them to also check the brakes on my 2009 Yukon Denali (48K mi). The diagnosis was that I needed new brake rotors and pads for both rear wheels at a cost of ~$700. The manager, implied that the pads were "metal to metal" and the repair was urgent.



Given the significant cost, I took the vehicle to the dealership, for a second opinion. I was told by the service manager at Beck and Masten that the brakes show only 30% wear, and that no service was needed.



It's unfortunate b/c I had been happy with Louetta Automotive until now. Do yourself a favor and get a second opinion if you get any repair quotes from this repair center.

bluefolder

05/17/2012

Overall
I was a first time customer an...

I was a first time customer and was very satisfied and happy with the service. Dustin was very upfront and gave me a very good proposal. The final price did not deviate from the original. The customer service and friendly attitudes were a welcome siight. Definitely my auto repair shop of choice...

TxAggie08

07/08/2011

Provided by Citysearch - 
Overall
$3400 to fix an AC!!! Don't go!

They charged me 2300 dollars to repair my AC, when it went out again 5 months later they claimed it was a hose that went bad and caused the system to drain. I contended they should have checked all the AC hoses as part of the previous repair. They charged me another 1100 dollars and covered not a penny under the supposed ""warranty"" of previous work. Their labor rate is insane at 120 dollars an hour. If you want to get fleeced with a smile, this is the place to go!

LouettaManagement

10/22/2010

Provided by Citysearch - 
Overall
Customer Service Representative

Louetta Automotive has a Customer Service Representative on Staff. She can be reached at 832-220-6526. We would love to speak with you regarding your service.

TomCl

07/14/2010

Provided by Citysearch - 
Overall
Worst experience - Cost $2000 to fix what they messed up

Went in to have power steering problem fixed. They repaired per service bulletin, but filled and charged me for Premium PS fluid. Service bulletin said in bold :""DONOT USE PS FLUID""
They said transmission solenoid was leaking; it wasn't. They replaced it with non-OEM unit, not tuned to the transmission. Result was needing to have a new torque converter and other things fixed from their bad flush method.
Final cost at dealer shop to correct the Louetta work was about $2000, all due to their inept work.
DONT GO THERE!!!

bobchru

06/12/2010

Overall
BIG TIME RIP-OFF at 11930 Louetta Rd

In May '09 I took my car for State Inspection. They showed me I needed new windshield wipers, which I agreed to. Aprox 3 weeks later when it rained, they seem like they were worse than my old wipers. I never said anything. Then about 3 months later, while having an oil change, they told me I needed new wipers. After I told them that I was just charged for new wipers 3 months ago, they stated they would replace them.

In Dec '08, I took my wifes' car in for alighment, after hitting a curb, & buying 2 new tires,which I told them about & to carefully ck over the car. Supposedly they did.

Now 2 yrs later, & the same 2 tires needed replacing due to bad alignment.. But they proceeded to tell me that I needed new bolts in order to align the car, for $550.00.

I took the car to Lexus for alignment & they had no problem aligning the car.

WT1313

07/07/2009

Provided by Citysearch - 
Overall
RIP OFF!!!

I took my vehicle in for an ac repair and dealt with Craig. I should have walked out the moment I noticed they were having a conflict with another customer at that time. Long story short they had my vehicle for a week, the ac was not repaired, and I was still expected to pay them. I should have just left my money on the counter when I first got there and left. Thats essentially the same service I received from them. My ac still doesn't work, I,m out that money and it's 104 in Houston. Take my advice, STAY AWAY from Louetta Automotive!!!

cytx

03/10/2009

Provided by Citysearch - 
Overall
Great service

Have used them for 5 years ,they have the best service in town. They have treated my friends and family well also. I highly recommend!

chubrock

02/20/2009

Provided by Citysearch - 
Overall
FIRSTCLASS ALL THE WAY

BEEN GOING THERE SINCE IT OPENED ALMSOST 8 YEARS NOW! I HAVE ALWAYS BEEN TREATED FAIRLY AND NEVER HAD A PROBLEM WITH THE WORK. EVERYONE ONLY WANTS TO SPEAK OUT WHEN THERE IS A PROBLEM. ID LIKE TO SAY THANK YOU TO LOUETTA FOR KEEPING MY CARS RUNNING SAFELY OVER THE YEARS.

jrande

02/03/2009

Provided by Citysearch - 
Overall
What a rip-off

I took my car in for a engine repair and had them fix my window at the same time. When I left the repair shop my door handle broke. It appears to me that they broke my door handle when they were fixing my window. They completely denied liability and told me I would have to pay for the part to be fixed myself. I will never go back again. What a rip-off. The general manager is such a slime-ball!! He's a car salesman working in auto repair. Don't get your car fixed there.

PastorJohnDavid

08/06/2008

Provided by Citysearch - 
Overall
NEVER GO AGAIN

FIRST OFF I BROUGHT MY CAR IN FOR A OIL CHANGE AND WAS TOLD I NEEDED A COOLANT SERVICE AND TUNE UP.......NOW I HAD JUST DONE THOSE WITH MY DEALER 3MO AGO. NOW IAM A PASTOR AND IF THEY TRIED TO RIP ME OFF ??????

HoustonAggie

05/08/2008

Provided by Citysearch - 
Overall
Be warned!

These folks sweet talk you into conversations and try to find out what amount of harassment you will take without making too much fuss. Once they get you measured up they will find something or other with your vehicle based on what they think they can get away with. And then they will ask if you want to be dropped and picked up while they overcharge you for unneccesary reparis. Do not even go here or be prepared to be ripped off and harassed!

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