Latino's Beauty Salon
2840 Broadway St Ste 102, Houston, TX 77017
(713) 926-5939Add Hours
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Went to get a perm and they ruined my hair! Mind you my hair is 100% virgin hair never colored, or treated. I went on last Saturday and after 5 long hrs it was done, or so I thought. They told me to leave my hair unwashed 3 days so the perm would be active and set in. I followed instruction and kept mousse as I was directed, but my hair was so dry and damaged no matter what I put it was soo poofy and dryed out I was and still do look stupid. I called and spoke to Vero and asked for my money back, she said she would speak to the owner and check. I called back and she said she spoke to the owner and she wouldn't refund my money, but that she could offer a keratin treatment so I agreed and she told me to come that Wednesday around 9:30. I am a mother of 3 as Im positive she is a mother as well and so I had a Dr's appointment and couldn't make it, but I called next day and she said she waited all day so she couldn't do it. Take into consideration that this is a beauty salon and I'm positive she did not wait all day, and also being a mother I had hoped she would understand. After several days of phone tag all this week I walked in yesterday and she agreed to do it "medio dia" afternoon on today Saturday. Today I walk in with my daughter at exactly 12:05pm and they tell me she isn't in and was tired of waiting soo long for me..mind you its 12:05!!?! To avoid the run around and if the work obviously didn't want to be done it would be rasy to refund and i could tske mt services elsewhere...I took pics of the cosmetologist license #'s and another worker got soo pissed saying its illegal to have a cosmetologist license #. Reason I got it is I need to make sure that whoever ruined my hair is actually licensed in the state of Texas and not false claiming. So long story short besides visual dry damaged hair, this so called perm has left the top of my hair curly and the bottom is straight! Im soo pissed its not even funny! Also Vero ended up being part owner.