Knapp Chevrolet, Inc.
815 Houston Ave, Houston, TX 77007
Wheelchair Accessible: Yes
Specialties: Insurance Claims
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I purchased my 2013 Grand Sport Corvette from Knapp Chevrolet brand new. The sales experience was great. I them started using the service department for maintenance and repair. They did an ok job overall until my last visit. I had brought the car for my oil change, my battery replacement and to fix my front tire that is leaking air. The rep told me that they would fix the tire for free and I didn't need to worry about it. When I came to pickup my car. I paid 700$ and the tire charges were there (a minor 20$ so I didn't sweat it). I drove the car out and the tire pressure sensor lit up. I drove the car back and they topped air in my tire saying they forgot to top air!!!!!. The following morning I found my tire flat, had to carpool to work for two days and contacted the customer service to report the issue. They asked me to bring it over the weekend and they would fix the tire. I brought it on Saturday, they did fix it that time and they asked me to pay another 20$. I said this was supposed to be fixed before, they said there was another nail so it is 20$ per nail. I wasn't going to argue about the 20$, but it is the poor customer service that I am complaining about. I told them they lost my business forever and sent few emails bit they don't care. Stay away from their service department.
I went to Knapp Chevrolet to try to buy a vehicle there customer service was ridiculous I would never go or recommend anybody to buy a car from them .everyone I communicated with there from even the owner robby Knapp to the general manager with the wig on his head to the finance manager mike.
I thinking buying a car is one of the most stressful things that one can experience. I think it always has to do with the car dealer basically forcing the deal down your throat. This was not the case this time. Larry Davis at Knapp was AWESOME! I am not saying that to be nice. He really created an excellent buying service. Thank You!!