John Moore Services
10005 W Sam Houston Pkwy N, Houston, TX 77064
Appointment Only Hours
Phone: (713) 730-2525
Specialties: Crickets, Commercial Grade, Commercial, Business, Earwigs, Termites, Residential, Industrial, Moths, Insects, Silverfish, Cockroaches, Roaches, Ants, Vermin, Fleas & Ticks, Mosquitoes, Spiders, Wasps, Rodents, Bugs, Residence
Services: Geothermal Heat Pump Repair, Animal Proofing, Animal Abatement, Animal Trapping, Air Duct Cleaning, Air Conditioning Repair & Maintenance Service(s).
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Just got off the phone with a John Moore representative. I called to check the status of my scheduled service quote for light installation, as no one had shown up or called. I took off work early to accommodate their window of time. The representative could not find my appointment at first and then he found that it was cancelled for no apparent reason. All that I was offered was an apology and an opportunity to reschedule the appointment. Horrible service...look elsewhere for quality customer service. I can only imagine what the technicians must be like if this is the way this business operates.
This past experience with John Moore was better than the last last year. the field tech Aaron was a straight shooter & honest and helped swap out our old 20 yr old furnace/AC motor for the best logical economic long term decision, which was a whole new unit. No sense in dumping buckets of cash into a 20 year old system. There was the issue of availability & compatibility of parts for that older unit also like with the circuit board. For a relatively little more you could have a new more efficient furnace/AC motor unit. John Moore isn't the cheapest, but they’re reliable, have value, and have great customer support & service when things go wrong and will take care of you unlike some of the other guys when things go wrong. You’re buying peace of mind I think also.
We had a major ac issue over the weekend. I didn't know who to call or what to do. I'm so glad my neighbor told me about John Moore Services. It took some time but a tech was able to fix us up so we only suffered for a day vrs all weekend. The tech was very nice and went out of his way to explain what he was going to do. W will use them again for sure.
I am leaving this here and i reviewed another John Moore Services too. They have a lot I guess and I want them to get credit.
They arrived when they said they would and were very professional. They were also very respectful of my home leaving my floors just the way they found them. They were Edgar Soto and Eric Guidry
Hi, Patsy- We are happy to see such a great review! We will be sure to let Edgar and Eric know how pleased you were with their work and professionalism. Thank you for being a John Moore customer!
John Moore has become our one-stop for all our home services. Had our HVAC system replaced - wonderful crew that handled everything neatly and expertly. Had roof inspected - thrilled to hear it doesn't have any issues and that it doesn't need replacement for quite a while. Electrical came out to assist with HVAC install and also got a quote to hang a light fixture in our dining room that we have been meaning to do for years. Now starting pest control services too. Finally a team that we can count on to care for our entire home!
Had a severe plumbing problem. My bathtub had rusted out and caused wood and sheet rock damage. You people came out and surveyed the situation and gave me a fair price. They started work immediately and done an excellent job replacing the tub, rotted flooring, and damaged sheet rock. The men you had on the job, Jerry, Jose, and Mike were very professional at getting the work done. They were all very polite and helpful. Thanks you for a job well done.
Hi, Charles! We're glad to hear that you had a 5 star John Moore experience. We will be sure to share your kudos with Jerry, Jose and Mike. We're happy that we could help. Thanks for being a John Moore customer! Please let us know if we can be of assistance in the future.