Houston Garden Centers
1700 West Loop N, Houston, TX 77008
Never go to any Houston Garden Center.
They mistreated me and my wife. We came back to the store after buying more than $300 on Thursday to buy the other half of our plants. First I asked a regular employee to help us take the plants to the cashiers area, and he refused to help, at the cashiers area I told the lady about the bad attitude of the employee and Byron Salguero, who told me He was the director manager of the store said that each customer was responsible to carry the merchandise to the cashier and to load the truck too. I explained to him that I was handicap and they just made fun of us and even gave us his name on a paper because he didn't care... After this I noticed that they charged 5 dollars more for each plant I bought than the price the charged 3 days before, they took revenge because we complained.
The worst part is when I asked somebody to call the corporate office (713) 218-0860 and Stephanie answered and didn't care she was upset to us and not to the way we were treated at the store, She called a man Chris who refused to give his last name and only started saying and again rude, and all bad ways to speak. No, No, no don't buy there if you want to be safe of the bad ways to treat their customers.
Nunca vayan a ningún Houston Garden Center.
Ellos nos trataron muy mal a mí y a mi esposa. Regresamos a la tienda después de haber comprado $300 el jueves para comprar la otra mitad de nuestras plantas. Primero le pedí ayuda a un empleado regular para llevar las plantas al área de cajas y se negó a ayudarnos, en el área de cajas le dije a la dama de la mala actitud de su empleado y Byron Salguero quien dijo que era el director gerente de la tienda nos dijo que era responsabilidad de cada cliente llevar su mercancía a las cajas y subirla a su auto también. Yo le explique a el que necesitaba ayuda porque soy discapacitado y ellos solo se burlaron de nosotros y hasta me dio su nombre en un papel porque a él no le importaba lo que yo hiciera. Al final me di cuenta que subieron el precio $5.00 por cada planta que compre para hacernos un mal.
Lo peor vino cuando yo le pedí a una persona que llamara a la oficina corporativa (713) 218-0860 y contesto Stephanie y no le importo lo que se le decía, ella contesto grosera y molesta hacia nosotros y no con la manera en la que nos trataron en la tienda, ella llamo al teléfono a un hombre llamado Chris quien se negó a dar su apellido y solo empezó a hablar de manera muy grosera y de la peor manera de hablar. No No, NO, no compren ahí ya que esta tienda está maltratando al cliente y no respetan los precios y promociones que ofrecen ya que ellos como venganza si te quejas te suben los precios.
I went to the 1700 West Loop N. store to redeem a gift card my friend gave me. I picked a nice pot for a house plant that I had previously bought. At check out the cashier was new, so she was freaking out because she didn't know how to ring up the sale/gift card payment. So she called Eduardo, the supervisor. Instead of greeting me, he didn't even acknowledged me - He sighed and said, another gift card? What is the problem with this man? somebody paid the store money to get me the gift card! Or was he trying to make the new cashier feel bad? Either way, that is not something a customer should witness if they want the customer to come back. Needless to say, to ring up the transaction he walked the cashier through it, but they took a long time because instead of asking me how much was the gift card for, Eduardo had to have the register tell him. While I patiently waited, reassuring the new cashier that she was doing a great job (it was Eduardo's jot to tell her she was doing fine - if he wants her to stick around that is) I completely forgot to handle her the $5 coupon I had clipped from the newspaper. So, hours later I went back to the store to see if there was any way I could still get a price adjustment for the coupon I forgot to use hrs. earlier. The cashier said that that wouldn't be allowed, but I insisted that she asked the manager. Eduardo, the supervisor walked right by me without greeting me, and he went to a register to take care of a customer returning a peach tree because it was self pollinated (whatever that means.) when he finished the transaction, he left the register without noticing that I had been patiently waiting to talkt to him. A nice non-English speaking lady told him I'd been waiting long. So he stopped. I told him I ment to use my coupon when I bought the pot hours earlier, but I forgot to hand it to the cashier at the time of purchase. He told me the store polici is no returns, no exchanges, and no using the coupons after the purchase. I could not believe he told me that when I had just witnessed the previous customer returning the peach tree and he took it back, the $69.99 peach tree. However, he said he was sorry there was notheing he could do about it. He said defiantly, call the office if you want. I though that is just what I will do. I will call someone and let them know that they need to train Eduardo in customer service ethics, and just the plain basics of being nice to customers, just plain courtesy. Unfortunately, the Houston Garden centers website has no link to phone numbers of emails for customers to send feed back. It is no wonder customer service sucks at the Houston Garden Center. From now on, I will but my gardening items at lowes where they have a very good variery of plants, pots, soil, etc. and Lowes has superb customer service and they guarantee plants for a year, and they accept returns and exchanges with a nice smile and excellent attitude the way customers should be treated. The houston garden center employees could learn a lot from the Cornelious nursery located on Voss, near San Felipe in SW Houston where customers get the red carpet treatment.
Now, I will write on my blog, twiter, facebook, email, etc to let all the people who like gardening know what to expect from the Houston gardening center.