Houston Garden Center
5345 West Loop S, Houston, TX 77081
Horrible service and management is just as bad. 70% off on website and you go to location and it is 50%. When asked nicely if they could honor it, yelled out, "absolutely not we had it for 70% for five weeks!!" Extremely rude. Will be headed to Home Depot and give them my service. Will be posting this also on another local FB page.
Houston Garden Centers are a joke. I called the office because no one answers at any location. I was told they don't answer phones or return messages. Why have phone #s on web site? Rude from the time they answered and never got better. I wanted to know about certain trees if they were available before I drive all the way to Houston .I ask if they had them she told me yes they do carry them. I ask can you tell me if they have them in stock and the price. I was told NO I ask how would a person get this info .ANSWER All our plants are 50% off you can check at any location. Really! Hey everyone give her a call today I'm sure it will make her day LOL 713-218-0860
I purchased four pots for some house plants on Thursday. After bringing them home, I realized these pots were not what I was needing. I returned on Friday, less than 24 hours later, with my receipt to see about obtaining store credit so that I could purchase some sod. The cashier was not at all helpful, so I spoke with a manager. He said that he could not refund the purchase. I explained that I would like store credit in order to purchase some sod. He refused. I still have the pots, but I will get my grass from somewhere else. If you shop here, you are an idiot!
Many reputable businesses will make adjustments in your purchase price if they lower prices soon after your purchase. On March 24, 2013 I purchased over $400 worth of plants. The next morning they had a coupon in the Houston Chronicle for $50 off for purchases of over $250. So, hopefully, I returned to the store with coupon and receipt in hand. Unfortunately the very personable and polite cashier said she was never allowed to make in adjustments in previous purchases, no matter how recent. You can bet I'll neve make another purchase at any Houston Garden Center.
Please do not visit Houston Garden Center on Hwy 6 manager name Carlos Mandosa. He is rude,uneducated, not a people person and a poor excuse for a manager. I purchase some grass there and one of the piece the grass was really brown. He told his employee in Spanish not to let me pick my grass and if I or anyone did not want it to get their money back. He told me in English what I could not do and I told him I paid for the grass I elected not to take that piece and that was my right. I also cannot believe that whenever you call no one ever answer the phone. I inquire about that and I was told that the phone is in the office and no one is in there. What sense does that make who does that? Now this is the killer.....I call the Corporate Office spoke to someone name Jennifer if that is her correct name. She also told me that I could not pick the grass are you serious lady. She was so rude , ignorant, uneducated and a head case. I also asked her to speak to someone over her and she said that it wasn't anyone....Really! Then I asked her for the owner's name, number and email address she refused to give that info. She would not tell me her job title. I told her not surprising I could understand why Carlos Mandosa was so rude the apple don't fall to for from the tree. If anyone know how to contact the owner please contact me at StepInLady@aol.com/ I would rate this visit a zero (0) if it was in the rating section. PS...I need some more grass for my lawn any recommendations where I can purchase some.
I would say never go to any facility connected with this company. I was almost ran off the road twice by the guy who says he is the owner. I found out who he was because the second time he almost ran me off the road; I followed him onto the parking lot of this location; this caucasion man charged toward my vehicle and called me a N-word more than once. The first time he attempted to whisper because there was a delivery truck there and did not know if anyone was around I guess; before I could pull off the lot he continuosly yelled you N-word He is a pathetic excuse for a man and if he truly owns the place I suggest anyone with brains not shop at his facilities.