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- Central Houston, Downtown Houston
Before signing a contract with Holden Roofing, please be sure to read the back of your contract. My salesperson eagerly showed us all the good things about his company but failed miserably to go over the back of the contract where all the things that Holden Roofing is not responsible for is spelled out. I learned this the hard way when the roofers punctured my Freon line at the cost of $1500.00.
The contract states among other things that they are not responsible for damage to your landscaping and I am assuming that also means your pool and pool equipment. They are not responsible for damaging the siding to your home. They are not responsible for damage to water, gas, electric, air conditioner lines or any resulting damage caused by such. My favorite is they are not responsible for mold caused by leaks or faulty instillation even if it is their fault!
If your roof is damaged during instillation by wind, hail or “other hazards”; which could be a sudden thunderstorm as far as the ambiguous terminology is understood; well, they are not liable for that either.
Customer service was less than helpful. I was basically told it was not their problem. My house was built to code and passed inspection. Would an ordinary homeowner know to go into the attic and ensure all lines were the correct distance from the roof deck? Would you?
Or was my salesperson so interested in closing the sale that he couldn’t spare a few minutes to tell me to check my attic? Sure I can understand it was hot he didn’t want to look in the attic to help me out a little. After all he is a “salesman”! Nice shirt and all that stuff. I would have gone up there to look around if anyone had bothered to point that out.
The General Manager was less help than my salesman. He pointed out all the good things they do for the community. He refused any culpability, made useless analogy’s and pointed out how much community service they do. Guess they have to considering their company’s bad reputation.
Please note the state of Texas filed and won a lawsuit against Holden Roofing for deceptive trade practices.
3.) Quality Workmanship
I had my roof replaced in July 2014 and could not be happier! The entire process from the quote to the roof installation was very easy and stress free. There were never any surprises or hidden fees. Also when any issues with my roof came up It was addressed upfront and thus at the completion of my project I knew exactly what the roof cost was to be. The way my property was cared for and the cleanup was exceptional.
Thank You Holden
To Our Roofing Surprise!
Our family would like to thank Holden Roofing for our beautiful new roof. The color selection we chose is unique and makes our house stand out in our neighborhood. We had no idea how easy the process would be to replace our old roof. Holden came out around 7:00am and was done by noon. My daughter and I went out around 12:30 because we no longer heard any hammering. We went to check to see if the roofers were on lunch break, we couldn't believe our eyes; the roof was finished and absolutely stunning!
This is our second house and our second roof for our family, this project was by far the best experience with any construction, roof repair, replacement, or any renovation at that we have ever experienced. Holden brought forth a level of precision, professionalism, and time management we had never seen. Also the clean-up was great! We have not yet found any leftover materials or nails around the house! Holden Roofing we are proud to say that we will use your company in the future and suggest to our friends, family, or anyone wanting a top-notch roofing job done on their home!
5 Star Roofing Company!
This company could not follow the simplest instructions; I asked them please to contact me before they went out to this property. This is a rental house and I wanted to let my tenants know when they would be there and I wanted to be on site when the work was done. The Vice President had been the one who gave me the estimate and when I called and told him I was not happy about this, he was extremely rude and let me know that his team probably had tried to contact me, but that since I was neglect in returning calls, (they had tried to contact me yesterday, but I didn't have time to call them back, they wanted to get my address to send the bill), so anyway it was my fault. Funny thing though, they had both of my phone numbers and my fax, surely I would have gotten the message on one of these voice mails if they had tried to call me, I certainly got the message yesterday. From what I have gathered, they did the job sometime last month. When did it begin that the customer wasn't always right and that consumers have no say over how their money is spent? When you contact a company to get an estimate and ask them to do the job, wouldn't you expect that they would do it to your specifications? All I had asked was to be informed so that I could inform my tenants and be on site when the job was done. I didn't think this was too much to ask, nor did I appreciate the VP being so discourteous. If something had come up during the job, where they needed to get an answer, would they have just done what ever they wanted and not called to get my approval? I have not seen the bill yet, but expect it to be what was agreed on. I would not recommend this company.
Phone: (713) 771-1487
Address: 1001 Texas St Ste 1400, Houston, TX 77002
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