Greyhound Bus Lines
2121 Main St, Houston, TX 77002
Baggage: (713) 759-6530
Greyhound Package Express: (713) 759-6550
Customer Service: (713) 759-6581
Greyhound Charter: (800) 454-2487
Greyhound Maintenance Center
Greyhound Package Xpress
Greyhound Lines, Inc.
Wheelchair Accessible: Yes
No coupons available
I was on time to catch the Greyhound bus and I was notified right on the Greyhound station that the bus would be delayed 1 hour and 30 minutes!! Greyhound disgusting company should have notified me on time through email.. anyways, I realized that MegaBus was next block so I told this fat lazy donut-eater bitch who works at Greyhound if she could give me a refund and she said, "waita minut' boy" and kept walking while nobody else from Greyhound was taking care of the costumers because of their few and capable-limited lazy employees and for 30 minutes nobody assisted me until the fat bitch came back from lunch and said she couldn't help me with a refund.
I am a disabled Caucasian Jew Senior. After explaining I needed adaptive accomodations, I went to the Cafe to buy juice-the black female attendent refused me service. She walked off from the register as I was trying to pay her. When I tried to get some help from a Manager, I was told I was being BLOCKED FROM TAKING THE TICKET I HAD JUST PAID FOR BECAUSE A BLACK BUS DRIVER I HAD NEVER SEEN HAD STATED HE WAS DENYING ME SERVICE BECAUSE I HAD CURSED HIM OUT. MY FINDINGS WERE THAT GREYHOUND HAD A CLASS ACTION SUIT AGAINST THEM FOR DISABILITY NON COMPLIANCE AND REFUSAL OF SERVICE FROM THE LATE 90's until just last February. The Houston Metro has been reported to the Harris County DA's Office for the same Conduct Violations. No one has been available for comment. Even the black female taking the complaint was overtly condescending and abrasive. I found a black female ticket taker to be of the same anti-white man customer service type. All Whistleblowers were punished by denial of service.
Very poor service. From Galveston, Tx to Ft. Payne, Ala. shows two bus changes, there were five.
Once finely got to Ala. no baggage. Was told to stay away from bus they would transfer bags from one bus to
another. Then was rudely told in Ala. that I should have moved my own baggage. What gives??? Now in
Ala. with 18month old and no bags. Unable to reach anyone for assistence.