12280 Westheimer Rd Ste 300, Houston, TX 77077
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I had a horrible experience with the new assistant manager(a girl named Jordan). Her customer service ethic is unacceptable. I've been renting cars at the shadowbriar location for years & due to the service I received from this individual, I was willing to expire the relationship I'd built with this location. Fortunately I was contacted by the branch manager after filing a complaint online. Cedric James was very professional and took ownership for the actions of his employee. He was very apologetic and willing to go above & beyond to keep me as a valued customer. He lives up to his title as a branch manager and brings value to his company's name.