David Hicks Plumbing
Houston, TX 77019
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I have been ripped off by David Hicks Plumbing twice. The first time they replaced bathroom fixtures that didn't need to be replaced. I wrote that off as an honest mistake. The second time I asked them to literally buy the right hose and hook up a washing machine when they were at my house doing other work. $549.77 later had put in new plumbing to "get things up to code."
The City had just had an authorized contractor replaced the hookups David Hicks Plumbing tore out. The City did this as part of a drainage line replacement to take drainage from the front of the property to the back. When I complained about the work and the bill, David Hicks told me to talk to his employee that did the work. The employee wouldn't return my messages. When I called David Hicks, he said I would have to meet the employee at my house and the employee would call me to set up a time. They employee didn't call.
I called again to say his employee never called, he callously stood by the fact the work was done to take the plumbing up to code. When I asked him to come out and show me why the City's work, some of which the employee left in place wasn't at code, he told me I would have to talk to the employee. When I asked to see the permits they got from the City, required if work was being done to take the plumbing up to code, he got really nervous and explained they typically don't get permits. This puts the liability for code violations on his customers, as they work they do is never inspected by the City. When I pointed this out, he told me he would get back to me, By get back to me, he apparently meant send me another invoice with finance charges.
I am reporting David Hicks to the City and the Better Business Bureau. DO NOT use David Hicks Plumbing.
David Hicks plumbing did work for me. I live in Katy, Texas Called the morning and someone was there to fix my broken outside connections. The young man was a very courtesy, Complete and willing to do anything to fix my problem. Thank you David Hicks Plumbing Company for your customer satisfaction!! I will use them and refer my friends to the company.
The David Hick's team is very reliable and dependable. I've had to contact 3 of the plumbers there on different occasions and all responded in a very timely manner, Ryan, Randy and Jason I think were there names. I would recommened any of those but am sure the whole company has the same qualified plumbers.
David Hicks is the owner and prides his business on repeat customers and new customers that are looking for a professional plumber. End result that I've observed with his company is treating customers the old fashion way. Great customer service, quick response time, fair pricing, and most important fixing the problem the first time. I'd give him 10 stars if i could. Great job David. Highly recommend!!!!