2775 Fondren Rd, Houston, TX 77063
|Mon - Sat:|
Phone: (713) 782-1798
Fax Number: (713) 782-1798
Fax: (713) 782-1798
Parking: Lot, Private
Wheelchair Accessible: Yes
Specialties: Bedrooms, Chairs, Modern, Lamps, Leather, Rugs, Recliners, Showroom, Offices, Desks, Fabrics, Home Theater, Scandinavian, Dining Rooms, Tables, Paintings, Cabinets, Benches, Wall Units, Stools, Sofas
07/28/2011Provided by Citysearch -
I wanted to give a 4-star review but changed my mind based on customer service. We bought a bed, linen chest and TV console for close to $3000 about 5 years ago. While moving, we disassembled the furniture that caused some of the plastic hardware to damage. I went back to their store to get replacement parts and they sent me to their warehouse. Mind you, the furniture is not cheap and I didn't buy it at the warehouse.
The guys at the warehouse just don't want to talk to you. They told me rudely that they can't help me. After persuasion one of them took me to the assembly location which was a complete disarray with hardware strewn around all over the place. He goes, ""I know you paid for it, but I can't help you"".
I then went back to the showroom and they didn't want to help either because it had been over 5 yrs since buying. Since when is age of furniture related to hardware? The lady at the desk was very polite trying to help. She wanted to speak to one of the sales guys to find out the name of the part. He came up and asks her ""do you need translation?""; I was speaking in English FYI thank you very much.
The furniture is now complete junk, it doesn't come with assembly instructions. What use is a furniture when you can't get service after paying 1000s of $$. I even called them before disassembly and was willing to pay them to disassemble it. They hung up the phone on me.
If you want to buy furniture and not move them at all, and do not expect customer service or replacement parts, go buy here. The furniture does look nice. You will get zero support later.
But, because I now have $3000 worth of junk, I have decided never to buy at Danish Inspirations. I now buy furniture at Ikea or High Fashion Home because, I can get the customer service after buying.
At Danish Inspirations they just want to get the furniture out the door; after that, you are on your own.