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General Info
Creative Management Company is a full service real estate firm, which provides the personal attention and professional management required for all properties in today's challenging market place. With a staff of over 100 employees, Creative Management Company specializes in the management of condominiums, townhouses, and single-family communities. Creative Management Company was incorporated under the laws of the State of Texas on May 1, 1986. The principal of the company is Mr. Jeff Douglas. Creative Management Company is experienced in all aspects of homeowner association management. These responsibilities begin with the transition from developer owned to homeowner-controlled association, and include short and long term financial planning, preventative maintenance programs and an aggressive in-house collection process. Creative Management Company currently manages over 85 communities located in Houston and surrounding areas. Creative Management Company's employees' professional ma nner and high level of experience and training has made Creative Management Company one of the highest regarded companies in this region. Our staff's diversified knowledge and expertise extend to our clients the complete benefit of full service management.
BBB Rating
A+
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BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Services/Products
Please Contact Us for More Information
Payment method
amex, discover, master card, visa
Location
The Center
Neighborhoods
Southwest Houston, Braeburn
Accreditation

The Community Association Institute

The Institute of Real Estate Management

The Texas Real Estate Commission

The Houston Board of Realtors

Other Email

Categories
Association Management, Real Estate Management, Condominium Management, Property Maintenance, Management Consultants, Business Management
Other Information

Specialties: Condominiums

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COUPONS & DEALS

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Reviews

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Mike H.

07/04/2017

Overall
Expertise
Professionalism

Only one word can describe this company, incompetence. One of the properties that they manage is has ex convicts and dealers living in it.

If you want you property destroyed hire this uncreative company.

Sylvia O.

11/15/2016

Overall

Joyce Gaytan and Monique Garza have to be some of the most unprofessional individuals in this industry. Who harasses people with e-mails from 7 AM to 5:00 PM (literally) about paying a balance "immediately" that was not even delivered accordingly due to a data entry error. Not to mention they CC'd a third party who had no relevance to the conversation and all of my information was included in these emails. At least four misprints with my bill in 8 months, and they demand the money be due as soon as they find their mistake. Which is usually months later, or a couple of days after you have already paid a bill for them. And then I was accused as the customer of trying to steal an unpaid balance and also criticized for not paying my bills in a timely manner which is why there are always misprints? Request to get your bills via email so that you do not have to encounter such ignorance. Worst customer service and communication skills in life!

Laura V.

06/06/2016

Overall
Expertise
Professionalism

I got an email today (6/6/2016) from Monique Garza, the collection manager, explaining why she had the receptionist lie to me this morning while I was paying the overdue HOA of a Hong Kong owner who didn't have a U.S. bank yet. First, the receptionist told me Monique was on the phone. After I waited, I was told Monique was at lunch at 11:19 am. I was instructed to pay the receptionist. While I don't mind paying the receptionist, and skipping a visit with Monique, I do mind being lied to by the receptionist so that Monique doesn't have to get up, leave her office, and meet with me when she knew I was on my way. Monique could have told me weeks ago, or this morning, to just drop the check off with the receptionist and not lie to me. It's disrespectful and make you wonder what else they lie about. It shows how property management companies are becoming useless. With good property management software, any complex can become self-managing, save money and get the services they need.

formercustomer2

01/28/2013

Overall

Under no circumstances use this management company. We suspect they were in collusion with a Construction company after Hurricane IKE and we are still trying to dig ourselves out of a $1.2Mil boondoggle. Can't seem to get anyone to say where they actually did the work. Few believe they did the work.

sicknTIRED

03/19/2012

Provided by Citysearch - 
Overall
prejudice-sorry staff

selfless-inconsiderate prejudice staff, ive ever conducted business with..ive left messages email..not response for serious issues...i hv called police...gotten reports...lvm in supervisors machine and too staff..noone has assisted nor resolved any problems brought to their attention for these slum/trash properties..im fed up and will pursue further.B E T!

Nohelpwhatsoever

09/26/2011

Provided by Citysearch - 
Overall
Worthless

I have lived at a property they manage for over 19 years. When you have a problem, they are worthless. I have spent thousands of dollars on repairs that are not my responsibity. If you know a property is managed by Creative, BEWARE!!! Do not buy in there.

ShanTex

08/09/2011

Provided by Citysearch - 
Overall
Tim is very quick

Tim is very quick to respond to calls for assistance.

ressieK

08/03/2011

Provided by Citysearch - 
Overall
Your company values our community

Immediate action is taken when a situation arises with indciates that your company values our community.

PBrent

07/26/2011

Provided by Citysearch - 
Overall
A big help

Our Creative property manager, Christen Kelly, knows our property and our history. That is a big help.

GarnettR

07/22/2011

Provided by Citysearch - 
Overall
The extra mile

In my personal experience I can't stress enough the role Ms. Talamantez, Collection Manager played in assisting me in resolving by problem when I wasn't sure what alternatives I had or what I would have done. I would also like to thank her and her group for their worthy efforts and knowing that Ms. Talamantez went the extra mile to assist me in resolving my problem. What a relief it was for me once an amicable arrangement and understanding had been accomplished. Once again, I would like to thank Creative Management Company and Ms. Talamantez for all your help!

fermin1

07/20/2011

Provided by Citysearch - 
Overall
Avoid this management

While visiting a property managed by Creative I spoke to some neighbors about the poor management of this Company. Overcharging, something called mortgage fraud where owners are not occupying the property(leasing),One person owning 20 apartments and deciding fees for all community. Not doing maintenance, etc. some other thing is that in Houston. Management companies can do foreclosures at will. Meaning they can charge you whatever they want or sell your house. Avoid any contact with this company!

rennap

07/19/2011

Provided by Citysearch - 
Overall
The best manager we've had

penny is the best manager we've had on our property since i've been here - you've all bee great and responsive to our needs

Klacanny

07/14/2011

Provided by Citysearch - 
Overall
Thank you for the flowers

Thank you for the compassion and understanding of your staff during a time of death of one of our family members. Thank you for the flowers and all of the kind help throughout this difficult time.

Shila Bovio

07/12/2011

Provided by Citysearch - 
Overall
Appreciate all that you do

You know I love you and appreciate all that you do for Kenswick, it's the employees that make a company successful

keithathal

07/08/2011

Provided by Citysearch - 
Overall
Always been pleasant

My experience with Penny Campo has always been pleasant,she's very prompt in her responses to issues we have at Kenswick Condos. I praise her tact and professionalism during the time she's been property manager for Kenswick despite her dealings with some very demanding and never satisfied owners-wouldn't want anyone else if it could be helped

TXGUest

07/06/2011

Provided by Citysearch - 
Overall
The staff is fantastic and so is the company

The staff is fantastic and so is the company. We appreciate all that you have done for us in this time of need. Many thanks and again the staff is amazing!

Guest 85218

06/30/2011

Provided by Citysearch - 
Overall
They respond rapidly

CM works hard together with the homeowner association to keep the property well maintained and they respond rapidly to problems that need attention. When I talk with friends who live places with other management companies, I'm aware we have a jewel with CM.

GuEsT tX

06/28/2011

Provided by Citysearch - 
Overall
found their services very professional

Creative Management manages the townhomes I live in in west Houston. I have lived there nine years and have found their services very professional.

tx LOVER

06/27/2011

Provided by Citysearch - 
Overall
very much appreciated

I know I have stated it before, but thank you very much for you diligence and efforts on behalf of us. It is very much appreciated by me!!! You should let me buy you lunch one of these days.

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