5133 Richmond Ave, Houston, TX 77056
|Mon - Sat:|
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Price Range : Average
01/09/2011Provided by Citysearch -
I spend alot of time and money in Best Buy the service is basically hit or miss. Some days I have 5 people asking me if I need help and sometimes you can't find anyone who works there.
I will probably be going to this store in the next few days to buy a TV I can play pc games on....hopefully it will be a good experience..
08/05/2010Provided by Citysearch -
Best Buy does not deserve even one star. The customer service is non-existent and an absolute embarrassment to the company. My husband and I recently purchased a refrigerator from the store. Over the past few weeks, they screwed up the delivery THREE times and scraped up our staircase bannister in the process of the delivery, after we made sure to give them careful instructions when we placed our order that the kitchen was on the second floor and that we had hardwood floors so that they would be prepared.
My husband and I have each taken hours and hours over the past few weeks from our work day and personal time to deal with the situation, both in having to schedule multiple times to be at the house for the deliveries and in making calls to get our situation addressed. As it was the company's mistake, they should have been calling us to follow up, but not once did they initiate anything to make it right. I had to repeatedly call every day and start from scratch explaining my situation, because each time a different person answered (the few times they did answer and I wasn't left on hold for 20+ minutes) and kept transferring me from person to person without anyone taking responsibility to get it dealt with. I was told by the store manager after my third or so call that he would follow up and speak to his General Manager about getting a compensation package for us, and I never heard from him. I took my time to call him back and he told me that he couldn't do anything and I really should have been talking to the Corporate Center all this time. Why he let me waste my time calling him back on multiple occassions for two weeks rather than just tell me that right at the beginning is beyond me.
I finally got ahold of the Corporate Center ""Customer Service"" after having to explain my situation yet again from scratch, being put on hold and transferred before a supervisor, Christy G., said the best she could do was waive the delivery fee and offer me a $100 giftcard, which was insulting given the size of our purchase, the amount of difficulty we had during the whole process, and the amount of time we had to take off work to deal with this. She wouldn't transfer me to her manager, Angel D., and ultimately only gave us $30 more off the purchase.
We had read customer reviews saying that the service at Best Buy was terrible, but hoped that a retail company of this size could not be as bad as the reviews stated. I wish we had fully believed them, as our dealings with Best Buy have been a nightmare. I will never make another big purchase from any Best Buy location again, and all of my friends and family watching us deal with this have been equally appalled and will not buy from Best Buy.
It is sad that a company in the retail business clearly places no value on customer service and that the employees are not held accountable or taught to take ownership of such situations. Everyone we dealt with at Best Buy was incompetent, unresponsive and would not take any responsibility for the situation, and it was a huge mistake making this purchase from Best Buy.
02/06/2010Provided by Citysearch -
I went to Best Buy to return a laptop I paid cash for. They made me take a gift card for 1/2 the refund, stating it was on the terms on the big board behind them. It was not up there. I told them to show me where it was, and they could not. They insisted I take the laptop and come back the next day (they were closing) to replace my laptop.
They changed the pricing on the laptop I wanted, or maybe they updated the models- but the laptop I had the day before was nearly 200.00 more expensive. I felt scammed and would have gone elsewhere but they stuck me with the giftcard.
I asked for the manager, who was in the middle of a group of employees flirting and being loud enough to cause a commotion, and then in his own sweet time came over to wait on me. I explained to him my situation and he did not care. He would not honor the price of my laptop, nor would he honor the weeks previous ad in which was a little more expensive than I had initially paid for the same laptop, but it would have been tolerable.
He argued with me when I told him I didnt feel like this was good customer service, and he also told me I eventually had to use the giftcard, but I could buy something else in the store- I didnt have to buy a laptop.
All in all, there was not one employee who acted as if they cared. And the manager should only be allowed to manage a fast food restaraunt's shift. How he became a store manager I do not know. I have been to this Best Buy several times and it is always the same. Their employees are rude, even to one another. I would NEVER reccommend that you shop here. Go to the one on Katy Frwy. Its worth the extra drive to avoid this mess.
07/21/2009Provided by Citysearch -
We're in the store, trying to make a purchase right before the store closes. The only way we'll purchase the tv and other electronics is if they can come and install the following day. They said they could; and we make the purchase with all of the installation fees, hook ups, etc. The next day rolls around, it's getting late, no one shows up. We call the Geek Squad phone #, they keep saying they'll show up. Never did. Needless to say, we spent a lot of money, stayed home the entire night waiting, and no one ever came after 2 phone calls that night. So the best they can do is re-schedule me 10 days from now. So basically, they'll tell you what you want to hear just to make the sale.
11/19/2007Provided by Citysearch -
Do not take anything to the Geek Squad! Every time we drop off our camera, hard drive, etc to work on, they never finish when they promise. They also NEVER answer the phone! No matter what time of day it is, they will not answer the phone. You have to physically go to the store to get any service, and even when you are there, no one knows what the status of your project is. The lack of customer service is unacceptable.
01/16/2007Provided by Citysearch -
I bought a GE refrigerator side by side, and got the 5 year extended warranty for $150.00. I call for repair on ice maker and water a technitian came and said they will come back , after 2 months I still have the same problem and everytime I call to the service department they say they have it on back order. I will not recomend this extended warranties from any Best Buy.
08/23/2005Provided by Citysearch -
DO NOT TRUST YOUR COMPUTER WITH THEIR GEEK SQUAD!!!!!
The management team on the other hand is very well practiced in their customer service skills.
They had my computer for a month, I would call and they kept telling me it was still ""out for service"", then one day i recieved a letter telling me I had 15 days to pick up my computer or it would be their property!!! When I picked up my computer, it was still BROKEN W/ THE SAME PROBLEM!!!!
05/27/2005Provided by Citysearch -
When i called to see if this store had the Nikon D70 & D70s in stock ot took over 11 minutes for them to get back to me and that is including the hold for extensions and waiting for someone else to pick up. What is happpening in the world today? With lower customer service standards and longer waits in a world in which u dont have a long amount of time. Truly i am dumbfounded by this change in the world today. Can somebody help me escape. Anyway, despite the time this call was definetly worthwhile due to the variety, quality and value. PS, kids, they will call you mam.
02/23/2005Provided by Citysearch -
I purchased a digital camera that started malfunctioning. When I returned it to the store I spoke with the operations manager who clearly saw the camera malfuntioning. By the time he got the tech supervisor to look at the camera the problem cleared up. I requesting an exchange because the of the malfunctioning camera. My request was refused becuase the ""tech"" could not get the camera to malfunction even though the operations manager saw it malfunctioning minutes earlier. I had to pay a 15% restocking fee so I could exchange the camera for another identical one. I will not shop at this store anymore