9670 Katy Fwy, Houston, TX 77055
|Mon - Sat:|
Specialties: Dance, Blues, Educational, Coffee Makers, Comedy, Cell Phones, Disney, Audio & Video, Fax Machines, Batteries, Big Screen Tvs, Heating Systems, Dryers, Blackjack, Dishwashers, Chairs, Window Air Conditioning Units, Heating Equipment, Animation, Bbq Grills, Gas Grills, Copiers, Barbecue Grills, Desks, Barbecues, Athletic Events, Music Theater, Ice Machines, Air Conditioners, Church, Drama
04/10/2012Provided by Citysearch -
Never go to Best Buy Bunker Hill to purchase home appliances it's a NIGHTMARE!!
We recently moved into a new home and decided to purchase a refrigerator from this Best Buy on March 24, 2012 for $1500. The sales associate advised that she did not have the refrigerator model we wanted at the Houston location, but that they would have it in stock at their Dallas warehouse and it could be delivered on or around March 27-28, 2012. We get a phone call on March 27, 2012 telling us that the refrigerator we ordered would not be ready until April 9, 2012. This upset us very much since we had to be without a refrigerator for another 12 days. The only offer we received after they delayed the installation and the inconvenience they put us through was to pay them an ADDITIONAL $800 for a temporary scratch and dent refrigerator to be placed in our home as a solution to the problem they created. Delivery rolls around on April 9, 2012 for the scratch and dent to arrive in our home. It was scheduled to arrive between 2:30pm-4:30pm. The temporary refrigerator that we had to PAY FOR did not arrive at our home for installation until 8:30PM that night! To make matters worse, Best Buy called us again on April 7, 2012 to let us know that the refrigerator was not in the Dallas distribution center and would have to be ordered pushing the delivery date YET AGAIN to April 19, 2012. This has been the worst customer experience I have ever received. We called Best Buy at Bunker Hill to address the situation and the first customer service rep hung the phone up. The second time I called to ask to speak with a manager I had to threaten with coming into the store to have the matter addressed and a manager was finally put on the line for me to speak with. I do not like having to take extreme measures to have something addressed if it is clearly the responsibility of the company we are dealing with.
During my conversation with the manager, he would not even let me explain what the situation we were going through was like. He kept saying that his employees had filled him in on the situation and that he understood why we were upset. He clearly did not want to listen to what I had to say about the horrible experience we were having, but maybe he should try going through it so that we can get a little perspective!
The worst part about this entire experience has been the fact that we made the mistake of not purchasing the refrigerator at Lowe's or Home Depot. This entire issue has been created by the staff at Best Buy Bunker Hill and I still have no resolution. I STILL HAVE DO NOT HAVE THE REFRIGERATOR I PAID FOR ON MARCH 24, 2012!!! A simple 5 minute phone call by the best buy employee to the distribution center in Dallas in the beginning could have saved us the grief we have had to go through. It is not worth the added stress to buy here, especially if you are transitioning into a new home. We have no choice but to stand back and let Best Buy Bunker Hill do what they please on their own time. There has been no follow through on anything that they have promised, the employees lack initiative and created additional problems, and MY SUGGESTION TO ANYONE THAT BELIEVES CUSTOMER SERVICE SHOULD BE A PRIORITY IS TO NEVER PURCHASE A HOME APPLIANCE FROM BEST BUY AT BUNKER HILL!!!
11/11/2010Provided by Citysearch -
I really would not suggest that you buy any computer equipment. Definitely don't need to buy extended Geek Squad warranties because they will nit honor them.
Customer service is awful - it's like since Circuit City went under, Best Buy doesn't have much competition, so they really don't care.
And the prices aren't that good either. Definitely check amazon b4 you buy anything from Best Buy 77055.
And if you do buy a warranty, use Geek Squad to repair or troubleshoot a computer issue, it will be your fault. You have been warned about the Katy Freeway BestBuy.