Bella Nova Spa
7825 Highway 6 N Ste 103, Houston, TX 77095
Situated in Copperfield our Spa strives to be the best every time for every customer. Full amenities. Locker room, relax room very beautiful!
Day Spa Association National and Houston
Bella Nova Wellness and Med Spa
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Specialties: Gifts, Parties
By Appointment Only: Yes
No coupons available
THE STORE MANAGE LISA GOMEZ RUINED MY EXPERIENCE. I CALLED AND SETUP AN APPOINTMENT FOR PACKAGE A FOR $500 FOR MY GIRLFRIEND AND I AND LATER I CALL BACK TRYING TO UPGRADE THE PACKAGE B $1000 AND SHE WAS BEING RUDE AND TRYING TO CONVINCE ME TO STICK TO PACKAGE A BECAUSE ITS "TOO HARD" TO CHANGE THE PACKAGES. THEN I WAS 5MINS LATE AND SHE TOOK IT UPON HERSELF TO CHANGE MY MASSAGE PACKAGE "FIRE AND ICE" TO A REGULAR MASSAGE BECAUSE IT TAKES 15MINS TO PREPARE THE STONES. WHAT IS MIND BOGGLING IS THAT SHE TOLD ME DURING THE INITIAL CALL THAT IF I DIDN'T SHOW UP FOR THE MASSAGE I WAS STILL GET CHARGED FOR THE PACKAGE TO ME THIS TELLS ME THAT EVERYTHING WILL BE PREPARED WHETHER OR NOT IF I SHOW UP SO I AGREED TO THE CONDITION. BUT I SHOW UP 5MINS LATE AND THIS BS HAPPENS. WHEN CONFRONTING HER AFTER THE PACKAGE SHE STARTS BEING RUDE AND DOESNT WANT TO DEDUCT THE COST DIFFERENCE FOR A FIRE AND ICE MASSAGE TO THE ONE MY GIRLFRIEND RECEIVE, A REGULAR MASSAGE. I THOUGHT MASSAGE SPA'S ARE SUPPOSED TO BE RELAXING BUT A STORE MANAGER/GREETER LIKE THAT RUINED ALL THE EXPERIENCE I HAD. SO MUCH FOR HAVING A RELAXED DAY. I WILL NEVER COME TO THIS SPA UNTIL THE DAY SHE IS FIRED. LOST $1000 FOR NOTHING. STORE MANAGER LISA GOMEZ RUINED MY GETAWAY!
Please stop the slander. I understand you are upset. However 99% of this story is false. I'm there every single day. I took the appointments. Yes, she should have just said I'm sorry and moved on. You were not "overcharged" that is the price of a regular massage. You guys had a great time until check out when you wanted to walk out without paying.
My girlfriends and I had the best day at Bella Nova. In lieu of any bridal showers or parties, I asked my closest girlfriends if they would be willing to spend the day before my wedding at the spa with me. It was hard to find a place that could accommodate all 9 of us and make it possible for us to actually spend time together. I really just decided to book with Bella Nova due to their ability to do just that! I was even more excited when I realized that they served us food and wine etc... and that gratuity was included. On top of that, the services were extraordinary and so was the staff!!!!! A great experience all around! ~Mrs. Tuttle
Thank you. We strive to make each experience here memorable! We love what we do and it shows!