Banfield Pet Hospital
2902 S Shepherd Dr, Houston, TX 77098
Fax: (713) 524-5559
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07/29/2008Provided by Citysearch -
I recently had the worst experience of my life at the Banfield clinic on Shepherd. My kitten was scheduled to be neutered on a Saturday. I was given an appointment card and called to confirm the appt. the day before the surgery. I showed up at 8am on Saturday and waited (as usual) for 45 min before I was told surgeries were not done on Saturdays. I asked for an explanation and they simply said, ""I don't know, I could call and ask the vet but she'll be pis*ed."" No one said they were sorry or offered an explanation. I spoke to the manager and she never apologized or tried to figure out how this happened. They simply behaved as if it was my fault that the appt. was scheduled wrong (I still have the appt card that the receptionist wrote out for me!!!). In the meantime, my cat was stressed out from being stuck in his carrier for over an hour. In addition to this, I found out later that my cat should not have eaten for 12 hours before surgery; however, no instructions were given to me about how I should handle pre-surgery. This is not my first issue with Banfield.
1) Everytime you go you see a different vet who spends less than 2 minutes with your pet. The first vet I saw refused to give my kitten any meds for his respiratory infection which caused his infection to get significantly worse so I had to take him back later for meds.
2) The office staff is completely inept and RUDE! They take at least 45 minutes to check you in each time you go. They never make eye contact or tell you why you're waiting so long. They just shuffle around in a daze.
3) The animal techs in the back do not even have a high school education. They should not be adminstering vaccines!
4) They have no concern for the safety and health of your animal!
I will NEVER go to this clinic or any other Banfield clinic again.