B & B Vehicle Storage
9402 White Chapel Ln, Houston, TX 77074
(713) 981-6272Add Hours
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My friend and my car where both towed on 3/27/2015 and taken to B&B Storage. We took a taxi there and were dropped off. Alfredo was working the window and was very rude right from the beginning...raising his voice and treating us like we were stupid because we both stepped in the gate at the same time. He knew our taxi had driven away when he informed us that my car would be $225.80 and he was accepting cash only because his machine was down until morning. The signs clearly stated on the building
(which we took pictures of) that they "must" accept credit cards...when I told him I didn't have cash and asked him what to do...he just shut the window in my face. Eventually, he told me there was an ATM about a mile away. I have just broken my foot and I am wearing a walking cast and I am not supposed to put weight on my foot. I told him this and he said it wasn't his problem. My son and daughter walked to the ATM and back, while I stood on my foot and the cold and he watched out the window. It took about an hour for them to get back. Once back with the money, my friend went first...he put his money up through the window assuming there was a ledge because that is how it looks from standing down below and the money dropped to the ground and Alfredo went crazy mad yelling and screaming. He demanded my friend to come inside...we had no idea what he was going to do to him and it was scary. He made him get down on the ground and pick up the money. He then informed us that he had no change...we each owed $225.80 and got $240.00 out of the ATM machine. Alfredo kept the rest but wrote us both receipts that he received $225.80. Then he buzzed me through the door alone and told me to walk to the farthest possible spot on the lot and get my car. I asked him to please let me get my son and he said no...if I wanted my car I had to walk to get it...I kept reminding him that my foot was broken. Finally he asked me what was in my car that I was going to accuse him of stealing...which is why he thought I wanted him to go get my car. I assured him there was nothing and I wasn't going to accuse him. I finally got my car and so did my friend...but he continued to he rude until the very end. I also do not understand why we were each charged for storage when we beat our cars to the storage and watched them come in.