7200 Gulf Fwy, Houston, TX 77017
Fax: (713) 371-4445
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took my car in for an estimate. the guy was an hour late for my appointment. after the estimate was given I had to come back in for pictures and he said he would get back to me when my insurance approved it. they never called. I called back several times to hear that they would call me back. after two weeks I took my car elsewhere and it took less than an hour to get in a rental.
Do NOT go here. I have never had nor heard of a more difficult experience getting an estimate on a car done as I have here. The staff is either inadequately trained or incompetent or both and very unprofessional. I was in a pretty bad car accident one weekend. My car was towed to this shop on a Monday. Monday afternoon someone from the shop called and said I should get an estimate the next day. Tuesday - no estimate, no phone call. On Wednesday, I called to check on the status of my car and was told that I would receive an estimate Thursday afternoon at the latest. Thursday - no estimate, no phone call. Thursday evening I called again to check on the status of my car. Again I was told that the estimate would be done on Monday AT THE LATEST. However, the "director" who I spoke with could not even articulate why the estimate was taking so long and what she did manage to say pretty much amounted to "we're just lazy." Monday, a week after my car was towed to the shop, not only did I not receive an estimate, but I did not even receive a phone call regarding the delay - which would have been the professional thing to do. Finally, Tuesday evening I got what I hope to be a definitive answer - that I will finally receive the estimate tomorrow morning. Yet again, I was the one who had to call to find out what progress had been made. I believe this is unacceptable business practice and just shows a total disregard for customer service. I would never recommend this place to anyone, nor will I ever return to this shop for any reason.
Do not trust this dealership for used cars! My purchase was negotiated over the internet. I can say that my dealings with the internet sales manager were fine. During the test drive I was reminded that all vehicles sold on the lot had undergone a 50-point inspection. After test driving the vehicle, I noticed some yellow sealant around the frame of the driver's door. I asked about this, and the salesman said that it had been used to fix a leak. To no one's fault but mine, I trusted the salesman.
My car was purchased as-is, with a three-day return policy. On the third day I was about 250 miles away when my "check gas cap" dash light came on. I checked the cap, which seemed fine, and then looked in the owner's manual. It said that this was likely caused by a faulty cap and that replacing the cap should fix the problem. And, the "check engine" light should come on after a few driving cycles. Well, it did come on and I took the vehicle into my mechanic as I wasn't back in town until the fifth day after I bought the car. The mechanic replaced the cap and the light went off, and all seemed fine. On the sixth day, Houston received up to six inches of rain. That sealant I was told that had fixed the leak? It didn't. So when I walked out to my car, the interior driver's seat and floorboard were soaked, as rainwater had been dripping through the "fixed" door frame damage. It took it to a body shop and was quoted anywhere from $345 to replace the seal and remove the unsightly old sealant, to $1100 to fully fix all issues related to the leak. About five days after the gas cap light had gone off, the light came on again, subsequently followed by the "check engine" light. I took the car back to my mechanic who discovered that some sort of gas vapor recovery valve had broken off and was causing the "check gas cap" light to come one once the sensor finally activated. The worst part was that my mechanic was apologizing for not seeing this earlier. He had placed the new gas cap on and since it caused the gauge light to go off, he didn't not investigate further. However, he said that had he got on his hands and knees and looked under the car he would have saw the broken sensor dangling by a wire. The mechanic stated that the previous driver had hit something in the road that flew up and caused the sensor to get snapped off, as there was a dent under the wheel well. And two days later, my battery was dead. And no, I didn't leave lights on or anything like that. And when a group of us went out to eat, I found out that one of the doors in the back cannot be opened from the inside as the handle linkage is broken. This had all occurred within one month of purchasing the vehicle, so who knows what problems I have yet to find or experience. So back to the dealership. Remember, they had put this car through a "50 point inspection". Yet somehow no one ever looked under the car. Or checked the battery. Or tried to see if their repair of the leak actually kept the water out. I had conversed with the online salesman after I found the water leak, and his response was they the dealership would only charge $40/hr to fix it, where most shops would charge over $100. Sounded like a good deal, but then I realized they would just take longer to do it in order to make more money. No offer of "oh wow, we missed that, bring it in and we'll make it right" was offered. So, despite the good deal I received, I spent just under another $1000 in required repairs. Again, I recommend you do not trust this dealership, at least--from my experience--for used cars. If you found a good deal at their location, read this review, and then had a change of heart, please let them know why you won't be purchasing their vehicle. I don't want anyone else having to go through what I went through.