Allen Samuels Dodge Chrysler Jeep Ram Houston
1515 S Loop W, Houston, TX 77054
|Mon - Sat:|
My wife recently took my car in to have the oil changed. We received a coupon from Gulfgate Dodge where I purchased my vehicle. Since it's so far to drive and the customer service at Gulfgate was bad, we decided to to use Allen Samuels.
My wife asks for an oil change and shows the lady the coupon. She is very snippily informed that they would not accept the coupon. My wife is like, it's a Dodge coupon, fine, whatever. She's told the wait would be an hour. She sits down to wait. After an hour she goes back to the lady behind the counter and is told very rudely it would be another hour.
Cmon, customer service. If your gonna do business, isn't it about making your customers happy so they'll come back. My wife even emailed the service department manager regarding the issue and we've never heard from them. Yet we get calls all the time asking us to come in for an oil change or scheduled maintenance.
Why are the people on the phone who leave messages so nice, polite and seem so willing to help, but when you get to the dealership the people behind the counters are anything but.
Needs serious improvement.
When I took my vehicle to another shop to see what I could savage they told me it was a lost cause because too much is messed up and it would take over 10,000 to fix it back. Or 5,000 for a new motor then I would have to buy all the fans and parts around it due to the mechanic pulling smaller parts out of place. Also the hoses and fluids which would run up to a Bigger Ticket. Now I have whole car in my garage that I'm paying for but can't drive.
This place by far is the WORSE WORSE WORSE place to EVER GO and Once I find a good Lawyer I will try to Sue the crap out of. I don't see how they deal with these type of cars everyday but act and lie to people about things. Companies of this caliber should be shut down and ever be able to make any kind of money.
So BUYER'S BEWARE DO NOT BRING YOUR CAR TO BE FIXED OR BUY A CAR FROM THEM. UNLESS YOU WANT TO GET ROBBED WITH A SMILE AND RUDENESS.
I told my salesman what kind of car I wanted and my budget. He found the car that was exactly what I wanted. He made it possible for me to purchase the car and then even add some features to enhanced my experience. I got leather seats installed that look fabulous. Thank you for a great car!!!
I could not be happier with the service that I received at Allen Samuels, I had no idea what I really wanted in a vehicle.My dealer took the time to find me the right car. I am super excited about my new vehicle. It's just what I needed at a price that was just right. I would suggest him to any of my friends or family
I have been to dealers before where I loved the vehicle, but did not buy because of the sales person. Here they were genuine and really cared about helping me get in the car that fit me and my situation. I really appreciate everything they did for me and I definitely will be recommending Allen Samuels to my friends and family.
04/03/2012Provided by Citysearch -
This is the first time we visit this dealership, and we were really looking forward to get a new car. After visiting several dealerships while looking for a car, I stopped at Allen Samuels and was very impressed by the service I received.There was no hassle or pressure. I highly recommend them to any one!!