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Allen Samuels Dodge Chrysler Jeep Ram Houston

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(33 Reviews)

1515 S Loop W, Houston, TX 77054

(713) 343-8000

CLOSED NOW
Today: 9:00 am - 8:00 pm
Tomorrow: 9:00 am - 8:00 pm
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General Info
Allen Samuels Auto Group is an automobile dealership offering trucks, vans and sport utility vehicles and is located in Houston, Texas. It has various departments, including sales, finance, parts and services. The dealership offers various new and pre-owned vehicles of various makes, such as Chrysler, Dodge, Jeep, Ram. It provides a number of financing and leasing programs through various lenders. Its service department features diagnostic and repair equipment and has factory-trained technicians to deliver vehicle care. The dealership also has a parts department that provides manufacturer-recommended parts and accessories. It has online specials for new and pre-owned cars and a finance center.
Hours

Regular Hours

Brands
Chrysler, Dodge, Jeep, Ram
Payment method
financing available, visa, master card, discover, debit, check, cash
Neighborhoods
South Main, Southwest Houston
Languages
English, Spanish
Categories
Automobile Parts & Supplies, New Car Dealers, Used Car Dealers, Auto Repair & Service, Automobile Accessories
Other Information

Specialties: Auto Repair

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Reviews

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bearhandz
Edited: 02/09/2017
Overall
Um... Customer Service

My wife recently took my car in to have the oil changed. We received a coupon from Gulfgate Dodge where I purchased my vehicle. Since it's so far to drive and the customer service at Gulfgate was bad, we decided to to use Allen Samuels.

My wife asks for an oil change and shows the lady the coupon. She is very snippily informed that they would not accept the coupon. My wife is like, it's a Dodge coupon, fine, whatever. She's told the wait would be an hour. She sits down to wait. After an hour she goes back to the lady behind the counter and is told very rudely it would be another hour.

Cmon, customer service. If your gonna do business, isn't it about making your customers happy so they'll come back. My wife even emailed the service department manager regarding the issue and we've never heard from them. Yet we get calls all the time asking us to come in for an oil change or scheduled maintenance.

Why are the people on the phone who leave messages so nice, polite and seem so willing to help, but when you get to the dealership the people behind the counters are anything but.

Needs serious improvement.

Tonya A.

01/16/2016

Overall

When I took my vehicle to another shop to see what I could savage they told me it was a lost cause because too much is messed up and it would take over 10,000 to fix it back. Or 5,000 for a new motor then I would have to buy all the fans and parts around it due to the mechanic pulling smaller parts out of place. Also the hoses and fluids which would run up to a Bigger Ticket. Now I have whole car in my garage that I'm paying for but can't drive.



This place by far is the WORSE WORSE WORSE place to EVER GO and Once I find a good Lawyer I will try to Sue the crap out of. I don't see how they deal with these type of cars everyday but act and lie to people about things. Companies of this caliber should be shut down and ever be able to make any kind of money.



So BUYER'S BEWARE DO NOT BRING YOUR CAR TO BE FIXED OR BUY A CAR FROM THEM. UNLESS YOU WANT TO GET ROBBED WITH A SMILE AND RUDENESS.

nancyr82

02/27/2013

Overall

Love the Dodge Charger more than any car on the road - been driving these cars for YEARS now! Allen Samuels does it RIGHT with the Dodge and even Chryslers!!

salvatore363

04/22/2012

Overall
I told my salesman what kind o...

I told my salesman what kind of car I wanted and my budget. He found the car that was exactly what I wanted. He made it possible for me to purchase the car and then even add some features to enhanced my experience. I got leather seats installed that look fabulous. Thank you for a great car!!!

fireball34

04/22/2012

Provided by Citysearch - 
Overall
Excellent

My wife and I were very pleased with the service we got from the salesmen.They took time with us and helped us find exactly what we wanted.Thank you so much for your courtesy.

jimmy7899

04/12/2012

Overall
I could not be happier with th...

I could not be happier with the service that I received at Allen Samuels, I had no idea what I really wanted in a vehicle.My dealer took the time to find me the right car. I am super excited about my new vehicle. It's just what I needed at a price that was just right. I would suggest him to any of my friends or family

leo6644

04/11/2012

Provided by Citysearch - 
Overall
great experience

I had an excellent experience with Allen Samuels, everyone was very helpful and got the price where we wanted it, and the finance department was very helpful.

jack890

04/04/2012

Overall
I have been to dealers before...

I have been to dealers before where I loved the vehicle, but did not buy because of the sales person. Here they were genuine and really cared about helping me get in the car that fit me and my situation. I really appreciate everything they did for me and I definitely will be recommending Allen Samuels to my friends and family.

john7484

04/03/2012

Provided by Citysearch - 
Overall
Great first visit

This is the first time we visit this dealership, and we were really looking forward to get a new car. After visiting several dealerships while looking for a car, I stopped at Allen Samuels and was very impressed by the service I received.There was no hassle or pressure. I highly recommend them to any one!!

taylor6353

03/28/2012

Overall
I have purchased a lot of cars...

I have purchased a lot of cars in my life but none was as pleasurable as this one. They went above and beyond the call of duty. The staff was friendly and welcoming instead of overbearing.

freddie5262

03/27/2012

Provided by Citysearch - 
Overall
job done right

Always a fantastic experience at this dealership...service department go out of the way to make it convenient and pleasant.Your car is always ready as promised, clean and the work is done right :)

amanda22812

01/14/2012

Overall
They made buying a new vehicle...

They made buying a new vehicle a pleasant situation instead of a dreadful one. I walk away feeling good about my buying experience!! We just love our new car!!

nickey7383

01/13/2012

Provided by Citysearch - 
Overall
6 stars

My only gripe is that we can't give them six stars.Very efficient and personal service. I would definetely recommend this dealership to anyone looking for a friendly and helpful dealership!!

cubby5886

01/12/2012

Overall
just purchased my 3rd Caravan,...

just purchased my 3rd Caravan, but my 1st one from Allen Samuels the service dept is exceptional, they work around my busy work schedule!!

quilt6363

01/11/2012

Provided by Citysearch - 
Overall
love my journey

My Journey is just as good as it looks in the commercial!! Awesome interior, great ride lots of room!

booboobear38383

01/10/2012

Overall
when we walked in and told the...

when we walked in and told them we were on a strict budget, they really worked with us to get us a great deal for our budget. Thank you for a great car!!

boomer645

11/22/2011

Provided by Citysearch - 
Overall
great A service

the service is A+ espeically when is come to fixing your car. The mechanics are really wonderful!!

alix56

11/12/2011

Overall
A dealership that will treat y...

A dealership that will treat you like royalty. Outstanding service coming from dealers that are very willing to help you in anyway possible. Great prices everyday.

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