All Cats Veterinary Clinic
9119 Stella Link Rd, Houston, TX 77025
I took my cat there to get his annual shots. I was told that Dr Rigoni was out of town (despite the appointment that I'd set up weeks ago) and that she was on her way back via plane. No one attempted to contact me earlier in the morning to allow me the option to reschedule. I was told that they could take the cat as a drop off, that he would be provided food, water and a litter box during the day, and that I could pick him up during the 3:30 pickup time. I was assured he would be taken care of.
When I returned at 3:30, it was obvious by my cat's condition that he had not been removed from the carrier all day except to give him the shots. He was not provided with food or water, and was matted in his own feces. No animal deserves that treatment. Combine with the fact that the vet tech is very aggressive with the animals, and I see no value in returning. If I treated my animal the way that her and her staff did, I would be brought up on charges. Maybe they should be.
06/18/2012Provided by Citysearch -
I'm sure anyone reading throught these reviews is by now, throughly confused! They all seem to run either hot or cold. I am a small hobby breeder of Persian cats and I show them successfully in the Cat Fancier's Association (CFA). I have been going to Dr. Rigoni for at least ten years and I would not trust my Persians to anyone else! If you want a fancy office with employees in matching uniforms and a fancy bill to go along with all of those unnecessary tests- don't go here. Dr. Rigoni is unconvential and her staff is as well, but she is an intuitive, caring (to a fault), veternarian of the highest degree. In my 20+ years of breeding and showing Persians, I have dealt with many complicated issues that the average pet owner NEVER would! Dr. Rigoni has dealt with all of these professionally and with compassion. I have always received a card offering condolences whenever a life was lost- be it kitten or adult...and no, mouth ulcers do not cause heart problems! Some of the comments I have read here are utterly ridiculous- so you must make up your own mind, I'm afraid. However, when I place a kitten or retire one of my showcats, I ALWAYS recommend that the new owner take their Persian to Dr. Rigoni. I travel 30 miles into town to do it, and would not consider anyone else.
02/07/2012Provided by Citysearch -
I grew up with expensive vets that prided themselves on huge practices, late hours, shiny new floors, and $5 bedtime stories for your boarded pet (totally serious). When I moved, I was referred to Dr. Rigoni by my cats' breeder and will admit I was a bit taken aback by the accomodations. None of the blindingly shiny new linoleum, light wood reception counter, in-house pharmacy I had seen in the four vet clinics I'd seen before I moved. Her place is very modest-looking and small, but if you sit in her waiting room for a while, you begin to notice all the personal touches, the bazillion cat show ribbons, cat trees, and, most important to me, cleanliness. The soundproof-ness of the place leaves something to be desired, and there usually is one large older dog shambling around in back. Her cats that wander around and jump on your lap are adorable. The exam rooms are spartan and small but the exam table is spacious.
Aside accommodations, I really am happy with Dr. Rigoni and her staff. They can be blunt and don't sugar-coat things but are obviously very concerned about the cats. As a vet, Dr. Rigoni is top-notch in my opinion; like others have mentioned, she's very good at diagnosing what other vets have overlooked and is thorough in her treatment. I've had some emergencies with my cats over the past two years, and Dr. Rigoni has always been ready to help the cats on the fly and doesn't charge me an arm and a leg for it.
My main criticisms are the hours (I usually have to leave work early to get there before the office closes at 5:30) , cramped space in the exam rooms and cat boarding cages, and her bluntness (sometimes you just want to hear that your cat should be ok even if you know that it may not turn out that way).
02/01/2012Provided by Citysearch -
Dr. Rigoni and her entire staff are THE BEST! I've been taking my cats to All Cats Clinic for several years, and Dr. Rigoni saved the lives of two of my cats by rapidly diagnosing their problems and taking immediate necessary action! Dr. Rigoni is professional, compassionate, and always friendly. She takes time to answer any questions, and her staff is always helpful.
The waiting area atmosphere at All Cats is cheerful and relaxed just like the staff, which I like a lot. I think a relaxed atmosphere results in pets and pet owners who are less stressed by visits to the vet.
Additionally, I think All Cats has very reasonable fees, which is so important to many pet owners in this economy.
Dr. Rigoni and the All Cats Clinic have earned my highest recommendation!
01/18/2012Provided by Citysearch -
I cannot BELIEVE the nasty reviews I'm reading here. Dr. Rigoni and EVERYONE in her clinic are THE BEST! I've been taking my cats to this place for over twenty years. I even live in another state now and bring my cat here whenever possible. THE BEST - enough said!!!
10/18/2011Provided by Citysearch -
I took my cat there to get his annual shots. I was told that Dr Rigoni was out of town (despite the appointment that I'd set up weeks ago) and that she was on her way back via plane. I was told that they could take the cat as a drop off, that he would be provided food, water and a litter box during the day, and that I could pick him up during the 3:30 pickup time. I was assured he would be taken care of.
When I returned at 3:30, it was obvious by my cat's condition that he had not been removed from the carrier all day except to give him the shots. He was not provided with food or water, and was matted in his own feces. I will never return.
07/27/2011Provided by Citysearch -
This vet was responsible for the death of my cat. I spent quite a bit on money at this clinic and also had to go to the Gulf Coast Emergency clinic during crises that occurred on the weekends. By the way, I have submitted negative reviews on this vet on Citysearch and on Angie's List previously that have mysteriously disappeared. Wouldn't surprise me if Dr. Rigoni had a hacker remove them. She is completely unscrupulous as well as a lousy vet. She did not read the reports faxed from Gulf Coast Emergency and hence did not address one of Buffer's main conditions, which was a huge ulcerated hole in his gums. This caused a heart condition which killed the cat. He also had kidney disease caused by bad teeth, which necessitated many ongoing visits to this vet. I blame myself for continuing to go to her. The staff is completely unprofessional, the office itself is a mess, and the staff and vet's cats and large dogs are allowed the run of the place. You might think that if a vet was named All Cats that there would be no dogs allowed, but you would be wrong in this case. Save your cat's life and go to any other vet other than Dr. Rigoni of All Cats.
04/01/2010Provided by Citysearch -
I took my very sick cat for treatment and was astonished at the overall bedside manner and lack of compassion by most of the staff and particularly the Vet, Dr. Regoni. When speaking w/ Regoni, she was very short with me and failed to offer any advise or suggestions regarding my cat. When speaking to her over the phone a week later, I mentioned to her how my cat's health had taken a turn for the worse since my last visit, and her response to me was ""Of course it has, she's sick. Good luck."" She didn't give me a chance to ask any questions and offered absolutely no advice on how to treat my dying cat. She has the compassion of a rock and the personality of a wet blanket, which obviously has an influence on her staff, since they're bedside manner is a mirror image of her behavior. When I took my cat to a another Vet and told her of my experience w/ Regoni, she said she wasn't surprised, as she had heard similiar stories from other pet owners. So, do yourself a favor, and skip this place.
11/05/2009Provided by Citysearch -
Between Early September and the end of October I took my cat to All Cats Vet Clinic due to a chronic cough my cat had developed. Dr. Rigoni took a swab of my cat's throat and sent it to a lab for testing at a cost of $135.00 including the cost of the visit. I was never called about the results. I finally called the clinic and was told at first that my cat had an incurable disease and with a ""sorry"" the person that called hung up. I called back to get more information and then was told the test showed my cat had Feline Herpes and she could be treated. She was immediately put on antibiotics three consecutive times, at a cost of $30 to $54 each prescription, and none helped. Because of the conflicting information I received, I requested her lab results faxed to me at two different times, and both times I did not receive a fax from All Cats Vet Clinic. I decided to consult with a new vet because my cat was not getting better, and the new vet obtained the records from All Cats Vet Clinic. The new vet called me and told me my cat has a bacterial infection NOT FELINE HERPES. Additionally, the new vet told me that the Lab results included a written request from the lab to All Cats Vet Clinic asking for permission to proceed with the second part of the test and perform a sensitivity test which would determine which antibiotics will be effective in killing the bacteria in my cat's system. The lab also requested an immediate response from All Cats Vet Clinic due to the short life of the sample. All Cats never called the Lab to proceed with the sensitivity test which was imperative to determine which class of antibiotics would be effective in killing the bacterial infection in my cat's system. I spent over $200 on this service. Now I'm going to have to pay AGAIN for a lab to test a sample from my cat AGAIN and this time with the sensitivity test so that my cat finally receives the treatment she desperately needs!
11/03/2008Provided by Citysearch -
Dr. Rigoni is amazing - she is the best feline vet I have every used and is affordable! She is practical, does not try to push unnecessary, expensive treatments, and is available in case of emergency. I can make appointments within the same or following week - do not have to schedule way in advance. She is a wonder! I recommend her to everyone I know who owns a cat.
08/08/2008Provided by Citysearch -
i just want to update the latest on dr. rigoni & the great team that makes a huge difference in my life and the care of my katz! i'm not sure where that prev negative write up that is on comments came from, but i am also in the medical field and i know the quality of care i extend to my practice and that i also expect be delivered especially us medical professionals, so it is with my highest regards to have a great dr that is down to earth get's to the root of problems ,believes in overall wellness of animals health and is affordable without compromising on care. like everywhere there are going to be off days ,but i believe if we look thru our own selfshness we can see we all have them.
great team over there!!!
i highly recomen them. i bet if your kat could speak in english they would agree .
04/11/2008Provided by Citysearch -
Wow, what a vet office, not exactly sure how to describe how I felt taking my cat there. Felt like a visiting head of state with the welcome I got from the receptionist, the technicians and even the Vet herself. Primo (my Cat) felt comfortable there too. The Diagnosis was right on with a previous occurence of Primo's medical problem. The difference between this clinic and one I used previously; This vet cured Primo!!!!!!! I love the people and the clinic cats at ALL CATS VET CLINIC. THEY ARE THE BEST!!!!!
04/16/2007Provided by Citysearch -
I strongly recommend that you do not take your cats here. I was there over an hour in an emty waiting room. They let a large amount of cats run around loose, which made my cats even more nervous. 10 cats or more.
My appiontment was for 3:45pm. I arrived at 3:30 to take care of any paperwork, becuase of my new customer status. Two people in front of me, just to pick up medicine, took the front lady 20 minutes to proccess their transactions talking about this and that. She did not seem all there, as for the rest of the staff I came into contact there. Then I check in, she then sees me 10 minutes later and asked what I was there for. One customer was called in at the same time I was suppose to be seeing the doctor. She never came back out. Then I hear the doctor take a call, which lasted another 15 minutes. Another lady on staff kept yelling at the loose cats when they would fight, and especially at one cat that did not like getting their nails trimed by her. I don't know who it belonged to.
Maybe the doctor is worth seeing, but I got the willies there and it was the biggest waste of time, stress and gas.
01/02/2006Provided by Citysearch -
New people that go to All Cats...there are good days and times to go and there are times that you will have to wait....maybe even longer that what you'd have at a doctor's office.
BUT this cat vet is STILL better than any other cat specialist in Houston.
Sometimes I get in and out within an hour...sometimes it's 3 hours. Just depends on cat health priorities.
I have gone to All Cats for years and I get bad service but also get excellent service. And the good outweighs the bad.
They have helped me with cat health problems that a regular vet said was chronic. I have 2 healthy cats, 10 years old that have health problems but we are working with it. Dr. Rigoni is a great vet. Her staff is sweet...they may seem sour but they love cats and they do take time to talk with you. as does Dr. Rigoni. Dr. Rigoni does call you with the test results and gives you the choice on how to procede with treatment.
I have a 10 yr old champion Maine Coon and a pure-bred Cornish Rex. All Cats has corrected the Rex's sinus problem and the Maine Coon's kidney problem is giving her a few more years of health.
Don't be so quick to criticize just from one visit. This is a great vet and very good staff. You don't know what is going on behind closed doors.
Take a deep breath and relax. And the beautiful cats that are roaming around...Love to be petted.
If you are on a time-frame and have to be in and out...go somewhere else. But if you have a cat that you love and want good care..All Cats is the best. Period.
07/15/2005Provided by Citysearch -
All Cats Vets is an extremely friendly, professional and competent vet. clinic. The staff is great, the vet is awesome. The staff works with you for appointments and answers questions on the phone all the while making you feel like you're the most important client. The clinic is small enough to make you feel like you're home. I love this particular vets office, they are terrific.