Nice selections and they can get almost anything. People are nice and good about following up to keep you informed.
My husband and I are so happy with the results of our new wood floors. We have used this company a couple of times and have always been impressed with the quality of the service they provide. I highly recommend them.
I purchase my carpet from another dealer, but they gave a price at first then before ordering the carpet the price changed, so we went to jack's in Katy and the first price they gave us was lower than the original price needless to say we cancelled the order and bought from jacks.
I purchased a commercial grade vinyl composition tile floor and set up installation after Carpet Giants bid was less than other places. Once they came to install I was told the plywood subfloor was unsuitable and it would be $2,400 more than the bid. Despite paying for a new subfloor, the inst…
Roberts Carpet in Webster was the worst business experience I have every had! They are very unprofessional. The sales person forged my name on the contract and did not complete it correctly resulting in my materials not being ordered and my installation date not being confirmed not once but tw…
I had an appointment & called them to remind them. I was assured they were on their way 1hr. later I called back & the woman told me she was going to check with the guys. & call me right back. She did & said they would be 1/2 hr. I declined saying they were already an hr. late,th…
The saying is very true, you get what you pay for! I felt I could find the flooring and the installation cheaper, but I decided that sometimes quality is going to count no matter the cost. I did not even price shop. I had seen the previous work in the home and just had them do the same flooring …
17. Jack's Carpet
This company has terrible customer service from top to bottom of the organization. Salesman (Jay) impressed us during measuring appointment, but it went steeply downhill from there. Issues we encountered: Salesman never returned our calls (and I mean NEVER - we always had to call multiple time…
Flooring looked amazing once finished. I was quoted a 5 day job. It took 22 days from start to finish. Bad customer service. They seem to believe that it is okay to leave your home in disarray, as long as "As You Said Our Installers Did Do a Good Job and the Floors Look Good. (MICHELLE)"
7129 Long DrHouston, TX 77087
From Business: Texas Carpet Wholesale is your complete source for residential and commercial carpet installations and sales. Our experienced staff can help you select the right carpet to create the look you want.
Do yourself a favor and go to another location! Rude unhelpful people work here and I won’t be surprised if they go out of business soon.
If you have any problems with your tile installation do not expect them to fix it. Unfortunately they were the tile company used by our builder in our new house which was finished over 2 years ago. At the time the tile installations seemed fine and we even gave them a job at our old house. After moving in we started having problems with tiles in an outdoor terrace, contacted Mo several times, did not do anything and then he got sick. After that he came out a few more times never taking responsibility, not doing anything to fix it, and would always make excuses. In November he came out, said we needed to take up a bigger section and I needed to get 6 boxes of tiles which I did. He came in December to do it, had no grout or anything needed to put the tiles back and only took up 2 tiles which he could have done in November, so having me go out and buy 6 boxes was just another way to delay fixing it. He claims he had a health issue and can not come back because he can not drive, but his son drives him around to get new jobs and he could have come out and told his guys what to do, but has made it clear that he will not take care of the issue. If you call him to give him a new job I assure you he will be there...don’t expect the same if you have a problem. He also did not seal properly the tile floors in 4 showers and we had to pay someone else to fix it because again he would not come out and take care of the problem.They also don’t carry insurance. I100% recommend that you use a different tile company there are so many good ones that will stand by their work, don’t use this one.
Where should I start?? I'm horrified with the experience that I don't even want to think about it. In short - was promised their crew will be there but no show or they show up late afternoon and work few hours and call it a day. Worst yet, they will bring people that doesn't even know how to do the job?? The crew complaint that they were treated badly and didn't get paid????? Got upset with their game and so cancelled the contract half way and paid for what was (partially) done. Find a reputable company. Don't fall for the - "ooh, he is so nice and friendly. The office gal was helpful." You may regret it because I certainly did!
Very bad experience, and to have the temperament to get cheated is as the saying goes one needs to learn from their mistakes.
Great experience from start to finish. Shane supervised the project and kept us thoroughly informed. Skilled craftsmen operating efficiently. Moved furniture carefully and left house in order and clean. Provided follow up and responded quickly to any questions after project completion. Just as attentive post sale as pre-sale. Strongly recommend Shane as a primary contact.
High quality materials at wholesale prices. Highly recommended. Material only or materials and labor. Awesome!!
The staff there are so awsome and kind! Helped me with everything I needed done! Thank you! They were a big help!
I would NOT recommend this company ever. I'm having my floors redone and you should see the sloppy job that was underneath the tile they laid down. Unbelievable. We were out of town when this job was down. We put tile and carpet down. Was not happy with the carpet cause the seams were really showing. Called out the salesperson who also is my neighbor and he said the seams would lay down. Well guess what. 15 years later and they never did. Sloppy job in the bathroom. Shoe molding never put back on. I took a picture of the floor under the tile it was so bad. Now we are overseeing the new job and what should have been done the first time. Buyer beware
The saying is very true, you get what you pay for! I felt I could find the flooring and the installation cheaper, but I decided that sometimes quality is going to count no matter the cost. I did not even price shop. I had seen the previous work in the home and just had them do the same flooring in the bedrooms. And being a somewhat pushy customer "oh I need it yesterday!" They worked with my closing schedule and got in and got the floors done! I had movers and floor installers working around each other! Customer service is top notch, product and installation is amazing! There is no question where I will buy my floors from!