Below is an email conversation between Dr. Allan Panzer and myself. Dear Dr. Panzer, I pleasurably give you my heart filled thanks for your "on the money" advise and recommendations concerning my decision of LASIK surgery. Obviously your plates full juggling Optometrist practice, expertise in court cases and various travel helping patient's in need. I feel quite honored and appreciative that a gentleman of such exquisite character scheduled time to provide professional but critical advise to me, someone you don't know and never met. Your actions and willingness to help sheds light on the true reason your a Physician, to help people, regardless of monetary gain or public gratitude. Taking your advise and armed with this email of your recommendations, enabled me to locate an Optometrist. His advise mimicked yours to a tee, he said, "with all of your previous issues, you should run not walk from any unnecessary surgery, including LASIK." Sound familiar? It should, you suggested the same, so, eyeglasses and contacts are my only option. Please understand the reason I contacted you, I have an advanced education but, my feeling of apprehension and unease were triggered when three Ophthalmologist assured LASIK was the answer. I truly don't want you to think I was a waste of your time. Doctor, your professionalism is astounding, your open arm policy is refreshing and your attitude is to the point. The Physicians oath you were required to take upon receiving your license to practice, I can honestly say, you walk the walk, not talk the talk. Thank you so much Doctor Panzer for everything. I guess there's no reason for me to call or schedule an appointment, your opinion was the key, I needed someone to trust, and that was you. We thank you again. Regards, S D Johnson Consulting Editor
I had cataract treatment for both of my eyes. First my right eye was treated and the lens was replaced. The next day my distance vision was measured at 20/30. Four weeks later I had the same treatment on my left eye and the distance vision on this eye measured at 20/20 the next day. A few weeks …
I called to set up an appointment and the first person put me on hold and transfered me without my knowledge, the second woman I spoke with was ok at first and when I tried to tell her what my insurance was, got snippy with me, put me on hold before I finished my sentence and left me on hold fo…
Oh my gosh! What a horrible experience I had going to this office. When making the appointment I had advised I start work at 9:30am and made my appointment for 8 am. Was advised Dr. Urso may be running behing but should give him plently of time to examine me. 1. Then I arrived at 7:50 am bu…
Ok went to this place for the first time, mainly because it is a network provider for my insurance and second because it close by. I had my eye exam (got very good service at eye doctor next door, no problems there) well I took my prescription to visionworks. I ordered 6 months of contacts because I planned to get the other 6 months online, had to purchase some at this place in order for my insurance to cover eye exam. The price was ridicoulous and I ended up paying alot more than I expected. well I never received a call telling me they were in, so I went down 10 days later to check on them. When I got them, they were not what I expected. I received 3 boxes, 2 for one eye, and 1 box for the other, very odd, and they were larger boxes, thus the reason for the almost a hundred dollar a box price. And best of all, the one box I got for one eye was the wrong prescription by -100, was supposed to be -250, but I received -350. Not sure what to do since returning the one box that was wrong would probably mess up my insurance or confuse them even more (There were 3 people standing around doing nothing when I got them ), so i'm just going to use the two boxes for both eyes and donate the wrong box. Next year I will be going back to my original optical, Sears
I've been going to Berkeley for over 10 years; this year was the first year that I experienced difficulty in getting my glasses. I had gone 4 different times to pick up glasses that I was told was "in" not to have glasses there at all. It's an understatement to say I was upset. By the 4th time I requested a refund which I was granted. A few weeks later I get a call from Oscar to come pick up the glasses and Maria S. who told me my glasses were not only 'in' but she would mail or deliver them wherever I wanted. I was shocked because I thought this process was over after I got the refund. Maria was proactive in seeing it through. She had my glasses made by Berkeley not by my Provider because of the professionalism and SEE IT THROUGH attitude she exhibits. She delivered them today to my office; they fit perfectly and I'm a 'again' happy satisfied customer. She stopped me from going elsewhere next year and gave me faith that great customer service still exists. Way to Go Maria S! You went over and beyond and I appreciate you. You're a lifer.
I took my whole family here to have our annual eye exams done and I am beyond impressed! Dr. Moses also did high tech testing on me in particular and until then I had no idea Im in a danger zone for glaucoma. No eye doctor has ever offered me this service before. Also, I was very impressed with the vast variety of frames he has for eyeglasses. My children were able to pick their own personal style and werent forced to chose between 2 or 3 choices. I also loved how patient and professional his staff was. It took me about 30 minutes to get my contact lense in and they were very patient and offered me different tips and tricks to get it right. I will only come to see Dr. Moses at Texas Eye Center and bring my family along as well. Dr. Moses is very thorough, and listens and explains every detail of the exam. Great customer service, variety of designer frames, and excellent staff!!!!!
After being laid off last Fall, I COBRA'd my FSA account. In December. I went to the optical shop at the Weslayan location to buy Rx eyeglasses and sunglasses with my FSA monies. Oscar was extremely patient and helpful on both occasions I was there: first, to pick out frames and learn the costs involved, and second, the day I ordered multiple pairs, for all of which I needed certain tints, coatings, etc. Ordering was a time-consuming process, but we both wanted each pair to be exactly right. And they are! I picked up my new glasses today, and I am pleased beyond words. All is as expected. Thank you, Oscar, for GREAT customer service and for your patience, the lens tint suggestions you made, and for assuring that everything was perfect before I came to pickup my glasses. Great job!
I just had the best exam of my entire life! Custom Eyes Memorial is my new go to place for glasses and contacts. The lady in the front, Grace, was so sweet and worked me up super quick. The doctor was SO thorough and attentive. I saw Dr. May, my husband came on Friday and saw Dr. Patel. I brought my son in on Wednesday and he saw Dr. Damani. These 3 partners are amazing. I have Diabetes and Dr. May went into detail on how my condition affects the inside of my eye. She also sent a summary letter to my primary care doctor. That's what I call going the extra mile. Aimee, the optician, was so pleasant and not pushy at all. She helped style me in frames that were perfect for my face. I can't tell you how special everyone in this office made me feel. I will be back!
This review was for my January 2014 visit, just prior to moving from Houston to the UK. Mark was wonderful!!! I needed to get a pair of glasses, which was something I was not prepared for and did not want (I did not have them and I was pretty emotional about getting them), and I had a limited amount of time before I moved. In the case the eye glass frame I ordered did not come in before I moved, Mark had the office frame (the one people use to try on) fit with my lenses so that I would have something to take with me. The frames that were ordered came in but Mark said I could keep the other pari too! Now I have two pairs, one I can leave in the car for driving and one to take with me! Thank You Mark!
This is probably the best medical office I have ever been in. A class act from start to finish. I waited about 4 minutes and then was called back by the assistant who checked my eyes and did all the work up. She was very professional and confident but gave you plenty of opportunities to ask questions and let you know that this time was all about you. I saw Dr Garza and he was Also great. He was very thorough and explained everything and why. Never appeared in a hurry. Then I got glasses and the gentleman really knew how all the frames would fit my face. What would work for my situation and what would not. Great experience and a top knotch office.
I have been a patient of Dr. Moses for quite a few years. His new office is GREAT!!! The staff makes you feel at home. I would definately recommend anyone i know who needs eye care to him. And for the guy below TECHNICALLY YOU'RE supposed to know the details about YOUR insurance. If you know you have a high deductible then you should know you have to meet that deductible REGARDLESS before your insurance pays for ANYTHING! Your co-pay kicks in once your deductible has been met! It's your job to always double check anyway i've had my fair share of insurance providing incorrect information at times. I think you're just mad at yourself buddy!
Fantastic! I had gone to Dr Reid (Berkeley on FM 1960) for approx. 40 years. However, I no longer live close to him and decided to try a new doctor close to home. I could not be happier. Dr Groff and her staff, specifically Harriet and Katie, were more than helpful and professional. After wearing contacts for about 35 years I decided to try the “multi-focal” version, with a pretty strong prescription. These, for me, were a little confusing and a bit of trial and error for the right prescription. My prescription is strong and had to be ordered. Everyone was extremely helpful and patient—I genuinely appreciate it!