my not so good review does not involve this location but the overall service of Enterprise. i had a flat while 150 miles from this location so i called and contacted roadside assistance which in turn sent AAA. they changed the tire to the spare- no problem. the issue was that i was instructed to take the car to the nearest location. i informed the person on the phone that i was very limited in time so she called them and set it up and called me back to let me know that everything was taken care of. However upon my arrival at the location on I35 in Round Rock, they said they knew nothing about it and didn't have a car for me. But i could wait and see if they could help me. i did not have the time so i left and called Roadside Assistance back and told them they would need to bring a car to me at my conference or i would have to drive it back to Houston on Sunday on the donut spare. they said i couldn't do that and would, have to go back and wait. after a few minutes back and forth i hung up and contacted Enterprise through a private message on twitter and only took me two message and an hour to get a response and was told an area manager would call me. 5 days and still no call. so thus the poor review. they are very helpful until you sign the agreement and drive off.
As soon as we walked in, we knew we made a mistake! Their customer service is terrible! Very unprofessional. The car they gave us was raggedy, noisy, the car charger slot did NOT work, it made a popping noise if we went over 50 mph. They charged us an extra $50 for a cleaning fee, saying we had …
I went to Hertz after being frustrated with Enterprize's horrible customer service, Antonio from Hertz went over and beyond to get my business and satisfy my rental needs, the staff in that location were very friendly! I would definely go back and recommend to anyone needing a rental!
DO NOT RENT A CAR FROM HERE!!!! The 1st car wouldn't go over 40 miles; I returned it, the second car had a warning tire pressure low sign, and the tire was almost flat! I ended up being late for work! The girl at the counter was extremely unprofessional and ghetto! Run from this location!!!!!!!
At first I was impressed by the attendants friendliness. She took me to what seemed to be a descent Toyota. I even tipped her. But after I got In The car and drove off, I noticed how soiled the passenger seat was. A smell. Two cracks in windshield. And no floor mats. Plus driver side floorboard carpet very worn. She said she had already noted damages so I just took pictures and let it go. My husband suggested I return it fir another since we were paying a crazy amount for an awful car. But my son n law was at MDA, my dsughtercwirjingvabdctrymgvto move and I had to care for my grandbaby. So no time!! I called abdchadctobkeaceca voicemail but never returned call.. I needed the car extra days too so I called shin. No return. I called the 855 number and he only stated the new charges and said sorry about car condition. Never offered a discount orbits puck car up. When's returned the car I told story to attendant. Nothing but sorry. Back to hertz. Lesson learned. $850 a week later.
My experience with Enterprise has always been positive. Human resource management is difficult but Enterprise personnel have always been courteous and professional towards me. From Maryland to Texas I have not had any occasion to complsin about service rendered. Ee should understand the pressure we put on them, needing cars at the spur of a moment , wanting a particular size and rven brand. Enterprise even had to srnd me to Toyota once, with a manager, in a quest to satisfy me, to pick up a brand new Toyota Camry with 3miles on it, because I needed a full size car and they had run out of this size. If you communicate and do research, you can benefit from discounts: weekend specials, gas, etc. The Shuttle service is equally reliable. I have been picked up from home and dropped off at home on several occasions. All you need to do is plan well ahead and you will enjoy using the services of Enterprise. From Maryland to Texas, I remain an Enterprise customer!
Awesome experience! Full week of travel. On my way home, through Houston to Austin. My 10:00 pm flight was cancelled. I easily booked a car online. My cellphone was almost dead and I did not have a car charger. I spoke with the ladies at the front desk. They had car chargers, but recommended that I find a car with a USB port. Then they went out of their way to call the garage and ask them to help me find a car with a USB charge port. When I went to the garage, he was waiting with a cold bottle of water! Fantastic! He walked with me and looked to find the right car. He checked the car for me and made sure everything was in good order. As I was leaving, the exit lady asked where I was headed. She recommended the best route home. Welcomed experience after all the flight issues!
I BOOKED MY 4DAY RENTAL RESERVATION BY PHONE. I WAS SURPRISED THAT MY RENTAL WAS A LITTLE CHEAPER WHEN I ARRIVED AT THE LOCATION. THE YOUNG MAN AT THE COUNTER "JOHN" GREETED ME WITH A SMILE, AND WAS FRIENDLY. THE NEXT MORNING,I REALIZED I DIDN'T KNOW HOW TO READ THE MILEAGE GAGE. SO I RETURN BACK TO THE LOCATION. WHERE GREETED BY "JOHN" AGAIN HE PATIENTLY SHOWED ME HOW TO READ& RESET. AND OFFERED ME EXTRA MILES FOR THE INCONVENIENCE. SOMETHING ABOUT IT BEING LOCK. ALTHOUGH I DIDN'T NEED IT,I THOUGHT THAT WAS A NICE JESTER. ENDING, I WANT TO SAY I HAVE TAKEN A LONG BREAK FROM ENTERPRISE. AND STARTED USING ALAMO. NOW, I'M HAPPY TO SAY I LOOK FORWARD TO RETURNING TO ENTERPRISE. GOOD CUSTOMER SERVICE,PRICES, AND LOCATION. KEEP UP THE GOOD WORK JOHN & STAFF AT BEAR CREEK.
I had a horrible experience with the new assistant manager(a girl named Jordan). Her customer service ethic is unacceptable. I've been renting cars at the shadowbriar location for years & due to the service I received from this individual, I was willing to expire the relationship I'd built with this location. Fortunately I was contacted by the branch manager after filing a complaint online. Cedric James was very professional and took ownership for the actions of his employee. He was very apologetic and willing to go above & beyond to keep me as a valued customer. He lives up to his title as a branch manager and brings value to his company's name.
I have been doing business with Enterprise for years. They have always been my favorite . I love this location because of the convenience in hours, location and staff. We have had a few unpleasant incidents with them :however they made things right! That I really appreciate. I have always been a big fan of their customer services ! Their cars are always dependable and I use them frequent so that I can travel to visit my family in my hometown. I felt like i cheated on them when i had to use pay less and hertz's . I could defiantly tell the difference in the over all services . I truly Thank Enterprise for an excellent job!
I rent very often as I travel for business purposes. I booked this truck using the Enterprise app. Very fast and easy. When I arrived at the airport, there was no one at the counter so I proceeded to shuttle. Was not long wait, shuttle filled up quickly and we were dropped off at the site. I was waiting on with out a long wait. they had the unit I reserved. The person taking care of me was named Beonca. May not be spelled correctly. She went above and beyond expectations to satisfy our needs. Truck was very nice, new and clean. She even ran it through the was again and brought it back. I recommend this branch highly.
Alamo had the best price for all size vehicles under the Costco membership. They provided Great customer service. Quick and simple at the desk where we completed the paper work and signed the rental agreement. We were grateful to be handed a bottle of cold water as we approached the pick up area and were shown to the cars to choose for our size vehicle. Return was also simple and quick with a very helpful shuttle driver/service to get us to the terminal. I would certainly recommend Alamo and will definitely use them for future rentals.
I am a an enterprise plus member so I travel quite frequently. I recently visited Houston and had to make another business trip while I was there. I used the Enterprise at the Hobby airport and in addition to their convenient reservation Dept, clean and updated cars, they also have a very friendly staff. Mr Terrance Beaman was by far one of the best and most professional employees I have ever met at Enterprise!!! You keep up the good work and I will continue to rent from Enterprise at Hobby Airport when I am in Houston!!!!!