Witnessed The Astorian refuse access to a service animal in training. The stated reason: floors had just been waxed. There were several areas the animal could have gone and been off of the surface that had just been cleaned but the handler was yelled at repeatedly until they agreed to leave the building completely. The manager was made aware that it is against the law to make a service animal leave however no alternative was offered and the animal was forced out of the building.*Texas Law Requires public facilities and common transportation carriers to admit a person with a disability accompanied by a service dog for assistance and also to admit a trainer of service dogs accompanied by a dog for training purposes.
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It was an absolute pleasure dealing with Sterling Banquet Facilities, at first I was a little hesitant because the prices seemed to low for what all they offered but everything they promised was delivered and they even threw in a surprise gift for us ! Thank you for working with our budget and needs , one of my bride maids is getting married there next year at their Bingle location.
We had our 25th Wedding Anniversary / Vow renewal at this location , we loved everything about it , front he price , decor and the customer service, I wasn't really keen about their photography package and ended up getting an outside vendor for it , the food was served warm although the veggies were not cooked according to my taste but our guests loved it ! I thank all the coordinators and event manager involved in making this event so successful for us ! Blessings
The Venue and staff are excellent , they did everything to accommodate our event, our guests had a great time ! We booked it for our wedding , and will surely be back for future events. Joe & Alena
Omg... never never never never would rent this hall.I would rather have it at a public park that I can enjoy my event nd saving myself from emberassments from guests ... fyi don't want nobody to learn the hard way by renting this hall ...
HORRIBLE CUSTOMER SERVICE!!!! Please take your money somewhere else they do not listen to any complaints and when you do try to complain the fat daughter tries to almost hit you, obviously she needs some anger management classes because I doubt a "Teacher" should behaving like that. Please go see the Youtube video where you can see how the owners daughter treated us. Note we paid for this event and have every right to make a complaint.
The customer service is horrible. I went to tour the property on March 18th and was quoted a price. It was half price for weekdays which was quoted by Shakil, and the brochure, as well as on the website. He told me that I could book on a Wednesday for half the regular price. I went today, April 9, 2013 not even three weeks later, Shakil tells me I have to pay full price. I told him to honor his word and he just simply said, No...It's full price because its 4th of July week, when he was the one who suggested the date to me. I am super angry and he did not even try to accomadate me or at least prorate it....He was so UGH! I do not recommend this place because the customer service sucks! Customer service is what brings people back to your establishment and word of mouth can ruin businesses. I will be telling every person I know that Sterling Banquet Hall would not honor their word nor accomadate their mistake. Not to mention, false advertising, your advertising said half on weekdays!