Took my watch to Expert Watch & Clock to have it's battery replaced for $10. After Ken Nguyen’s wife, or assistant, replaced the battery, the watch was returned to the counter to notify me that the 12 is detached now. I was given the option to remove the 12 for free or pay $15 to have the XII replaced. It was removed for free by the assistant. The watch was returned after the assistant was finished. Once outside the shop, the watch stem is now silver with a black tip when my original piece was gold - the body & stem colors were gold! I went back in and confronted him over the difference. He yelled that he had spent too much time on my watch for free and screamed for me to leave his store. I do believe that his wife/assistant broke my stem but whether she broke the 12 off the face when opening the back of the watch … I can not answer that part, but the two of them would not tell the truth about my gold stem. I will never do business with them from this point forward.
I think I was Leonardo first customer. His grand opening is 9/8/2015 but was gracious enough to change my battery and for only $10. Good luck Katy Watch Clock and Jewelry Repair
Built a grandfather clock in 1980 when I lived in Pa. Brought it to Houston in 1982 and it ran for maybe 10 years at which time it stopped. Due to family illness problems the clock sat there until my retirement this year (2014) at which time I took it to Bissonnet clock repair. He did a complete overhaul of the works while I spruced up the case and re-coated the walnut with Tung oil. The clock now looks great and runs great. I have been running it for a few months and it keeps time to within a minute a month. Pretty good I think for an almost 35 year old German movement. Good work by the Bissonnet clock shop.